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Hook and Chessington Library

Hook Centre, Hook Road, Chessington, Surrey, KT9 1EJ

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Chessington North.

Opening Times

  • Monday Closed.
  • Tuesday 09:30 - 22:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 18:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 17:00.
  • Sunday Closed.
  • Comments View
    • The library is self service on Tuesdays between 20:00 and 22:00.
    • The library is closed on bank holidays and public holidays including Good Friday, Easter Monday, Christmas Day, Boxing Day and New Year's Day.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Venue Car Park View
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Building Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single (with a locked extension leaf).
  • The door(s) is / are heavy.
  • The width of the door opening is 120cm (3ft 11in).

Outside Access (Library Entrance)

  • This information is for the entrance located to the right as you enter.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 240cm (7ft 10in).
  • Comments View
    • There are security barriers in the doorway.
    • The minimum width between the barriers is 120cm.

Reception

  • The desk/counter is 9m (9yd 2ft) from the library entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Accessible software includes JAWS and Zoomtext.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located in the main building.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.