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Kingston Citizens Advice Bureau

Neville House, 55 Eden Street, Kingston upon Thames, Surrey, KT1 1BW

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Access Guide

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Location

  • The nearest National Rail station is Kingston.

Opening Times

  • Please contact the venue for details of opening times.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • Please contact a member of staff.
  • The width of the ramp or slope is 75cm (2ft 6in).
  • There is a / are step(s) to access this area / service.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are shallow.
  • The steps do not have handrails.
  • Comments View
    • To access the building using the portable ramp, please contact a member of staff prior to visiting or by using the intercom at the entrance.

Outside Access (Accessible Entrance)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 95cm (3ft 1in) wide.

Level Change (Main Entrance)

  • There is a / are step(s) to access this area / service.
  • There is / are 8 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.

Reception

  • The reception desk is 2m (6ft 7in) from the front entrance.
  • There is level access to reception from the entrance.
  • Lighting levels are low.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • There is a portable hearing assistance loop available for interview rooms.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.