You are on Introduction. Skip to the next section.

Introduction

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Kingston upon Thames.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Berrylands.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the crematorium.
  • The car park type is open air/surface.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 430cm x 430cm (14ft 1in x 14ft 1in).
  • The nearest Blue Badge bay is 30m (32yd 2ft) from the crematorium entrance.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the crematorium entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Reception Entrance). Skip to the next section.

Outside Access (Reception Entrance)

• This information is for the entrance located to the front of the building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 77cm (2ft 6in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the reception entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 18/08/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • A waiting room is available in the reception area. Tables and chairs with and without armrests are available.

You are on Outside Access (Book of Remembrance Entrance). Skip to the next section.

Outside Access (Book of Remembrance Entrance)

• This information is for the entrance located to the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 112cm (3ft 8in).

You are on Level Change (Book of Remembrance Entrance). Skip to the next section.

Level Change (Book of Remembrance Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The width of the ramp/slope is 120cm (3ft 11in).

You are on Inside Access (Book of Remembrance). Skip to the next section.

Inside Access (Book of Remembrance)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played during services.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • An automated touch screen remembrance book is available.

You are on Level Change (Book of Remembrance). Skip to the next section.

Level Change (Book of Remembrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear of the room.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Crematorium Waiting Room). Skip to the next section.

Outside Access (Crematorium Waiting Room)

• This information is for the entrance located to the left side of the crematorium.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 86cm (2ft 10in).

You are on Inside Access (Crematorium Waiting Room). Skip to the next section.

Inside Access (Crematorium Waiting Room)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Outside Access (Crematorium Entrance). Skip to the next section.

Outside Access (Crematorium Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 154cm (5ft 1in).

You are on Level Change (Crematorium Entrance). Skip to the next section.

Level Change (Crematorium Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.

You are on Inside Access (Crematorium). Skip to the next section.

Inside Access (Crematorium)

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played during services.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • There is one step leading to the lectern.
  • There are then a further two steps leading to the catafalque.

You are on Cemetery Paths. Skip to the next section.

Cemetery Paths

• There are various slight to steep uneven paths around the cemetery.
• The surfaces of the paths are tarmac.

You are on Accessible Toilet (Reception - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Reception - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the reception entrance.
  • This accessible toilet is located after the reception to the right.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 147cm (4ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 114cm (3ft 9in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 106cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Level Change (Reception Accessible Toilet). Skip to the next section.

Level Change (Reception Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the accessible toilet.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 140cm (4ft 7in).

You are on Accessible Toilet (Crematorium - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Crematorium - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the crematorium entrance.
  • This accessible toilet is located to the right of the crematorium.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 220cm x 210cm (7ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Level Change (Crematorium Accessible Toilet). Skip to the next section.

Level Change (Crematorium Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right of the crematorium entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 151cm (4ft 11in).

You are on Standard Toilet(s) (Crematorium). Skip to the next section.

Standard Toilet(s) (Crematorium)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left of the crematorium entrance.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the crematorium entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the crematorium entrance.
  • The female and male toilets are approximately 20m (21yd 2ft) from the Crematorium Entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There are also standard toilets located to the left of the reception entrance.

You are on Level Change (Crematorium Standard toilets). Skip to the next section.

Level Change (Crematorium Standard toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left of the crematorium entrance.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 130cm (4ft 3in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does not bypass the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.