You are on Introduction. Skip to the next section.

Introduction

• The Museum has a special 'Community Showcase' that can be hired on a monthly basis by local groups.
• There is a hand held large print guide for the permanent displays available from reception.
• This can also be sent digitally on request.
• Audio described tours can be requested.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday Closed.
• Wednesday Closed.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Kingston upon Thames.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kingston.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Cattle Market.
  • The car park is located on Fairfield North.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Museum Entrance). Skip to the next section.

Outside Access (Museum Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There is a bell/buzzer.
• The height of the bell/buzzer is 131cm (4ft 4in).
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 105cm (3ft 5in).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the museum entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are not trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are not welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • There is a large font guide to the permanent galleries which can be borrowed from the front desk or emailed in accessible digital format before or after a visit.
  • There are limited opportunities for tactile engagement with objects – 3 flint axe heads, a roman stone altar, 2 early Christian cross fragments, 2 medieval boat knees and 2 large brass measuring containers which are integrated into the permanent galleries.

You are on Museum. Skip to the next section.

Museum

• Exhibits can be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is not a hearing assistance system.
• There is not a wheelchair to borrow.

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• Comments View
  • There is a large font guide to the permanent galleries which can be borrowed from the front desk or emailed in accessible digital format before or after a visit.
  • There are limited opportunities for tactile engagement with objects – 3 flint axe heads, a roman stone altar, 2 early Christian cross fragments, 2 medieval boat knees and 2 large brass measuring containers which are integrated into the permanent galleries.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • There is an evacuation chair at the top of the staircase.

You are on Lift (Platform). Skip to the next section.

Lift (Platform)

• There is a lift for public use.
• The lift is located towards the rear of the venue.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1.
• The platform lift accesses a small level change.
• The lift is approximately 6m (6yd 1ft) from the museum entrance.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 150cm x 110cm (4ft 11in x 3ft 7in).
• The lift does have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • This lift overcomes 4 steps with a handrail going up on the right.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you face reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 2.
• The lift is approximately 7m (7yd 1ft) from the museum entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 82cm (2ft 8in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 29m (31yd 2ft) from the museum entrance.
  • This accessible toilet is located in the corridor leading to the children's library.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 190cm (5ft 3in x 6ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 124cm and 138cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 83cm (2ft 9in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • There are toilets available for staff only.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.