Access Guide
Introduction
- The Museum has a special 'Community Showcase' that can be hired on a monthly basis by local groups.
- There is a hand held large print guide for the permanent displays available from reception.
- This can also be sent digitally on request.
- Audio described tours can be requested.
Opening Times
- Monday Closed.
- Tuesday Closed.
- Wednesday Closed.
- Thursday 10:00 - 17:00.
- Friday 10:00 - 17:00.
- Saturday 10:00 - 17:00.
- Sunday Closed.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Kingston upon Thames.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Kingston.
Parking
- The venue does not have its own car park.
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Public Car Parks
View
- There is a car park for public use within 200m (approx).
- The name of the car park is Cattle Market.
- The car park is located on Fairfield North.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Museum Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- There is a bell/buzzer.
- The height of the bell/buzzer is 131cm (4ft 4in).
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 105cm (3ft 5in).
Reception
- The desk/counter is 3m (3yd 10in) from the museum entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the system.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not welcomed in public parts of the venue.
- The lighting levels are moderate to good.
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Comments
View
- There is a large font guide to the permanent galleries which can be borrowed from the front desk or emailed in accessible digital format before or after a visit.
- There are limited opportunities for tactile engagement with objects – 3 flint axe heads, a roman stone altar, 2 early Christian cross fragments, 2 medieval boat knees and 2 large brass measuring containers which are integrated into the permanent galleries.
Museum
- Exhibits can be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is not a hearing assistance system.
- There is not a wheelchair to borrow.
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Comments
View
- There is a large font guide to the permanent galleries which can be borrowed from the front desk or emailed in accessible digital format before or after a visit.
- There are limited opportunities for tactile engagement with objects – 3 flint axe heads, a roman stone altar, 2 early Christian cross fragments, 2 medieval boat knees and 2 large brass measuring containers which are integrated into the permanent galleries.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Comments
View
- There is an evacuation chair at the top of the staircase.
Lift (Platform)
- There is a lift for public use.
- The lift is located towards the rear of the venue.
- The lift is a platform lift.
- The floors which are accessible by this lift are G, 1.
- The platform lift accesses a small level change.
- The lift is approximately 6m (6yd 1ft) from the museum entrance.
- Staff do need to be notified for use of the lift.
- The dimensions of the lift are 150cm x 110cm (4ft 11in x 3ft 7in).
- The lift does have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
View
- This lift overcomes 4 steps with a handrail going up on the right.
Lift
- There is a lift for public use.
- The lift is located to the left as you face reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 2.
- The lift is approximately 7m (7yd 1ft) from the museum entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 82cm (2ft 8in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Toilet with Adaptations (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 29m (31yd 2ft) from the museum entrance.
- This accessible toilet is located in the corridor leading to the children's library.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 190cm (5ft 3in x 6ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and general domestic waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 124cm and 138cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 83cm (2ft 9in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
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Comments
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- There are toilets available for staff only.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.