Access Guide

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Introduction

Services / facilities within the building include 5 registration rooms and 2 ceremony rooms.

Opening Times

Monday 08:30 - 16:00.
Tuesday 08:30 - 16:00.
Wednesday 08:30 - 16:00.
Thursday 08:30 - 16:00.
Friday 08:30 - 16:00.
Saturday Closed.
Sunday Closed.

Comments View
- The register office is open on Saturdays for booked wedding and civil partnerships, and births only.

Location

There is a bus stop within 150m (164yds) of the venue.
The nearest National Rail station is Kingston.

Parking (Blue Badge Holders Only)

Photos

The venue does have its own car park.

Venue Car Park View
- Parking is free for Blue Badge holders.
- The car park is located to the side of the Register Office.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 310cm x 480cm (10ft 2in x 15ft 9in).
- The nearest Blue Badge bay is 23m (25yd 6in) from the main entrance.
- The furthest Blue Badge bay is 24m (26yd 9in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
Drop-off Point View
- There is not a designated drop off point.
Comments View
- Eden Walk Shopping Centre is the nearest public car park.

Outside Access (Main Entrance)

This information is for the entrance located at the side of the building.
There is not level access into the venue.
The main door(s) open(s) automatically (towards you).

Second set of doors View
- The automatic doors are push pad activated.
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 100cm (3ft 3in).

Level Change (Main Entrance)

There is a ramp/slope to access this area/service.
The ramp or slope is located on the path leading to the entrance.
The ramp/slope gradient is steep.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
The ramp does have handrails.
The handrails are on both sides.
The width of the ramp/slope is 120cm (3ft 11in).

Level Change (Entrance Hall)

There is a ramp/slope to access this area/service.
The ramp or slope is located immediately beyond the entrance.
The ramp/slope gradient is steep.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
The ramp does have handrails.
The handrails are on the left going up.

Reception

The desk/counter is 10m (10yd 2ft) from the main entrance.
There is not level access to the desk/counter from the entrance.
The desk/counter is medium height (77cm - 109cm).
The desk/counter has a low (76cm or lower) section.
The lighting levels are good.
There is a hearing assistance system.
The type of system is a portable loop.
The hearing assistance system is signed.
Staff are trained to use the system.
The hearing assistance system was tested by an AccessAble surveyor.
The hearing assistance system was tested on 09/08/2023.
The hearing assistance system was working at the time of testing.

Inside Access

Photos

There is level access to the service(s).
This venue does play background music.
Music is played during ceremonies.
Motorised scooters are welcomed in public parts of the venue.
The lighting levels are varied.

Comments View
- A microphone is available on request in the ceremony rooms.

Registration Offices

There are 5 registration offices with doors that open away from you to a width of 80cm wide.

Accessible Toilet (Right Hand Transfer)

Photos

Accessible toilet facilities are available.

Location and Access View
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 32m (34yd 2ft) from the main entrance.
- The accessible toilet is located off the main corridor.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 76cm (2ft 6in).
- The door is easy to open.
- The dimensions of the accessible toilet are 145cm x 310cm (4ft 9in x 10ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 103cm.
- The shelf is not located where it is reachable.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Baby Change Facilities View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet.
- The height of the baby change table once extended is 97cm (3ft 2in).

Standard Toilet(s)

Photos

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female Toilet(s) View
- The female toilet facilities that were surveyed are located off the main corridor.
- The female toilet(s) is/are approximately 32m (34yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female toilets are good.
Access to Standard Male Toilet(s) View
- The male toilet facilities that were surveyed are located off the main corridor.
- The male toilet(s) is/are approximately 32m (34yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the male toilets are good.
- An ambulant toilet cubicle with wall mounted grab rails is available.
Access to Standard Female and Male Toilet(s) View
- Lighting levels in the female and male toilets are good.