Access Guide

Search Access Guide

Location

There is a bus stop within 150m (164yds) of the venue.

Outside Access (Ticket Hall Entrance)

This information is for the entrance located on Victoria Road.
There is level access into the venue.
The main door(s) open(s) away from you (push).
The door(s) is / are double.
The door(s) is / are permanently held open.
The width of the door opening is 140cm (4ft 7in).

Parking

The venue does have its own car park.

Venue Car Park View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located infront of the station.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 22m (24yd 2in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
Comments View
- There are 2 car parks for the station.
- Access to one car park is off Victoria Road and contains 3 Blue Badge parking bays.
- Access to the other car park is off Glenbuck Road and contains 1 Blue Badge parking bay.
- All designated bays have the same dimensions.

Outside Access (South Bank Road Entrance)

This information is for the entrance located on South Bank Road.
There is level access into the venue.
There are no doors at this entrance.
The width of the door opening is 200cm (6ft 7in).

Reception (Ticket Counter)

The desk/counter is 10m (10yd 2ft) from the ticket hall entrance.
There is level access to the desk/counter from the entrance.
The desk/counter is medium height (77cm - 109cm).
The desk/counter does not have a low (76cm or lower) section.
The lighting levels are bright.
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use the system.

Other Floors

Steps View
- The floors which are accessible by stairs are ticket hall, access bridge and platforms.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.

Lift

There is a lift for public use.
The lift is located in the corridor to the rear left of the ticket hall and on the access bridge.
The lift is a standard lift.
The floors which are accessible by this lift are ticket hall, access bridge and platforms.
The lift is approximately 20m (21yd 2ft) from the ticket hall entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 110cm x 145cm (3ft 7in x 4ft 9in).
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting level in the lift is bright.

Comments View
- There are 4 lifts situated in the station. They provide access between the ticket hall, access bridge and all platforms.

Train Station

Photos

There are generally 3 member(s) of staff on duty.
The station is staffed.
There is an office to obtain help.
The train companies that operate within this station include:.
Please click here for access information for South Western Railway.
There is a taxi rank at the station.
The taxi rank is located outside the ticket hall entrance.
The taxi rank is 8m (8yd 2ft) from the ticket hall entrance entrance.
Shops and services within the station include 2 coffee shops. 1 on platforms 1 and 2 and the other on platforms 3 and 4.
All key concourse shops and services have level access.
There are 4 platform(s) in the station.
The platform(s) accessed by lift is / are 1, 2, 3 and 4.
The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3 and 4.

Additional Station Information View
- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1/2 and 3/4.
- Accessible toilets are not located on the main station concourse.
Comments View
- There are help points fitted with induction loops situated on all platforms.

Accessible Toilet (Platform 3 and 4)

Accessible toilet facilities are available.

Location and Access View
- The toilet is for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- This accessible toilet is located on platforms 3/4.
- There is level access to this accessible toilet.
- This is by lift.
Features and Dimensions View
- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 350cm x 300cm (11ft 6in x 9ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 300cm (9ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
Position of Fixtures View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Comments View
- There is a similar accessible toilet on platforms 1/2.

Standard Toilet(s) (Platform 3 and 4)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female and Male Toilet(s) View
- The female and male toilet facilities that were surveyed are located towards the end of platforms 3/4.
- The female and male toilets are approximately 34m (37yd 7in) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.