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Tolworth Station

Kingston Road, Tolworth, Surbiton, Surrey, KT5 9NX

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Access Guide

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COVID-19 Information (General Advice for Stations Across Kingston)

  • The information in this section was taken in December 2020.
  • There are separate doors for entering and exiting.
  • At larger stations, a separate entrance and exit is used. Most smaller stations may only have one door, so cannot have a separate entrance/exit.
  • There is a member of staff available at the entrance.
  • At staffed stations, staff are available as close to the entrance as possible. This may be gateline or ticket office staff.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Station staff will monitor attendance and decide if the station concourse needs to close for social distancing measures.
  • At larger stations, where possible, a clearly signed one-way system is implemented.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • For tenants on the station, such as small coffee shops, clear screens are not always available, but those staff wear face coverings (unless exempt).
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Opening Times

  • Monday 06:30 - 10:30.
  • Tuesday 06:30 - 10:30.
  • Wednesday 06:30 - 10:30.
  • Thursday 06:30 - 10:30.
  • Friday 06:30 - 10:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm (9ft 10in).

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Reception (Ticket Counter)

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Train Station

  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.

Level Change (Platform - Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located just past the ticket office.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • There are help points fitted with induction loops situated on both platforms.