You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the borough.
• This venue is situated in Surbiton.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Surbiton.
• The nearest underground station is Wimbledon.
• There is not a tram stop within 150m (164yds) of the venue.

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Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The car park type is Open Air/Surface and Underground.
  • The dimensions of the designated parking bay(s) are 310cm x 480cm (10ft 2in x 15ft 9in).
  • The nearest designated bay is 12m (13yd) from the accessible entrance.
  • The furthest designated bay is 27m (30yd) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the accessible entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Claremont Road.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 162cm (5ft 4in) wide.

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Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Side - Accessible Entrance). Skip to the next section.

Outside Access (Side - Accessible Entrance)

• This information is for the entrance located on the car park.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 228cm (7ft 6in) wide.

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Reception (Welcome Desk)

• The reception desk is 9m (29ft 6in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use system.

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• Comments View
  • There are 2 manual wheelchairs available for use.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the accessible entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 4m (13ft 1in) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 166cm x 216cm (5ft 5in x 7ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • The LG floor accesses the underground section of the car park.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is 16m (17yd 1ft) from the accessible entrance.
  • This accessible toilet is located to the right as you enter the accessible entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 188cm x 256cm (6ft 2in x 8ft 5in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 117cm (3ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • The door is push pad operated.
  • The door is locked by the internal push pad.
  • Inside the venue, there is level access to the baby change facility.
  • The photograph on the right shows the push pad and lock.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter the accessible entrance.
  • The female and male toilets are 15m (16yd 1ft) from the accessible entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.