Skip to main content

Waitrose

15a Claremont Road, Surbiton, Surrey, KT6 4QR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated outside the centre of the borough.
  • This venue is situated in Surbiton.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Surbiton.
  • The nearest underground station is Wimbledon.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times

  • Monday 07:30 - 21:30.
  • Tuesday 07:30 - 21:30.
  • Wednesday 07:30 - 21:30.
  • Thursday 07:30 - 21:30.
  • Friday 07:30 - 21:30.
  • Saturday 07:30 - 20:30.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the side of the venue.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 10+ designated parking bay(s) within the car park.
    • The car park type is Open Air/Surface and Underground.
    • The dimensions of the designated parking bay(s) are 310cm x 480cm (10ft 2in x 15ft 9in).
    • The nearest designated bay is 12m (13yd) from the accessible entrance.
    • The furthest designated bay is 27m (30yd) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the accessible entrance.

Outside Access (Main Entrance)

  • This information is for the entrance located on Claremont Road.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 162cm (5ft 4in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Side - Accessible Entrance)

  • This information is for the entrance located on the car park.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 228cm (7ft 6in) wide.

Reception (Welcome Desk)

  • The reception desk is 9m (29ft 6in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers can charge scooters or wheelchairs at the venue.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The lift is 4m (13ft 1in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 166cm x 216cm (5ft 5in x 7ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The LG floor accesses the underground section of the car park.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 16m (17yd 1ft) from the accessible entrance.
    • This accessible toilet is located to the right as you enter the accessible entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 188cm x 256cm (6ft 2in x 8ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 117cm (3ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • The door is push pad operated.
    • The door is locked by the internal push pad.
    • Inside the venue, there is level access to the baby change facility.
    • The photograph on the right shows the push pad and lock.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.