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WHSmith

Bentall Shopping Centre, Wood Street, Kingston upon Thames, Surrey, KT1 1TR

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kingston upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Kingston.
  • The venue is in a shopping mall.

Opening Times

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 21:00.
  • Friday 08:30 - 18:00.
  • Saturday 08:30 - 19:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does not have its own car park.

Outside Access (Ground Floor Entrance)

  • This information is for the entrance located in the Bentall Shopping Centre.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 92cm (3ft 0in) wide.

Outside Access (Lower Ground Floor Entrance)

  • This information is for the entrance located in the Bentall Shopping Centre.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open (no doors).
  • The door opening is 92cm (3ft 0in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The scooter can be used in all areas of the store.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the store.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The lift is 20m (22yd) from ground floor entrance .
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 147cm x 210cm (4ft 10in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Restaurant Bar Internal (Costa Coffee)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 15m (16yd) from the lower ground floor entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches and snacks.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • There are accessible and standard toilets located in the Bentall Shopping Centre on the second floor.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.