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YMCA

49 Victoria Road, Surbiton, Surrey, KT6 4NG

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Access Guide

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Introduction

  • The YMCA upper floor rooms are currently currently undergoing refurbishment and works should be completed January 2017.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Surbiton.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Sainsbury's Car Park.
    • The car park is located off St Andrew's Road.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are not available.
  • Comments View
    • Free parking is available at Sainsbury's car park on Victoria Road for YMCA Surbiton users for up to 3 hours.
    • Designated bays for Blue Badge holders are available.
    • Visitors need to get car park tickets stamped at the YMCA reception and hand it to the parking attendant on the way out.
    • The photograph shows Victoria Road in front of the building.

Outside Access (Main Entrance)

  • This information is for the entrance located on Victoria Road.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 117cm (3ft 10in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Reception (YMCA)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Fitness Suite)

  • The desk/counter is 7m (7yd 1ft) from the first floor lift.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Opening Times View
    • Monday 06:00 - 22:00.
    • Tuesday 06:00 - 22:00.
    • Wednesday 06:00 - 22:00.
    • Thursday 06:00 - 22:00.
    • Friday 06:00 - 22:00.
    • Saturday 07:00 - 20:00.
    • Sunday 07:00 - 20:00.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking (YMCA Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located immediately beyond the main entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 13m (14yd 8in) from the main entrance.
  • The distance between the floor and the lowest table is 65cm (2ft 2in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • The standard height for tables is 65cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:00 - 16:00.
    • Tuesday 09:00 - 16:00.
    • Wednesday 09:00 - 16:00.
    • Thursday 09:00 - 16:00.
    • Friday 09:00 - 16:00.
    • Saturday 09:00 - 16:00.
    • Sunday Closed.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is approximately 11m (12yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 10m (10yd 2ft) from the first floor lift.
    • There is level access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are heavy.
    • The opening is 140cm (4ft 7in) wide.
  • IFI Accredited Fitness Suite View
    • No staff have received IFI Mark standard Disability Equality Training.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is vis the YMCA.
    • Equipment suitable for mobility or sensory impaired users includes cross trainer and hand cycle.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.

Level Change (Weights Area and Male Changing Rooms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located within the weights room.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.

Room

  • General Information View
    • There are 122 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 122 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 3 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Wheel In Shower View
    • There is a wheel in shower.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 3.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
  • Comments View
    • No rooms were available to view at the time of the survey in November 2016.

Standard Changing Room (Male - Fitness Suite)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 28m (30yd 1ft) from the lift.
  • The standard changing room(s) is/are approximately 21m (22yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 1m (3ft 3in) from the weights room.
  • The standard changing room(s) surveyed is/are located off the weights room.
  • There is not level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a deep step.
  • Comments View
    • A similar female changing room with level access is located near the fitness suite reception desk.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the accessible entrance.
    • The accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 152cm x 180cm (4ft 12in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is no dropdown rail.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 114cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 120cm (3ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the main corridor.
    • The female toilet(s) is/are approximately 19m (20yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the main corridor.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Comments View
    • There are also standard toilets available in the changing rooms in the gym.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.