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Oak Unit

Sandwell General Hospital, Lyndon, West Bromwich, West Midlands, B71 4HJ

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Access Guide

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Introduction

  • Comments View
    • The Oak Unit is located on the first floor of the accident and emergency building.

Opening Times

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sandwell & Dudley.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located in front of the A&E entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located at the front of A&E.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

Outside Access (A&E Entrance)

  • This information is for the entrance located at the rear of the hospital.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 170cm (5ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 178cm (5ft 10in).

Level Change (A&E Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception

  • Reception View
    • The reception point is located off main corridor.
    • The reception point is approximately 8m (8yd 2ft) from the A&E Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing system is available only on request.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating only.
    • Some tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • The stairs are located Rear of A&E.
    • The stairs are approximately 30m from the A&E entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • This is to AMU.

Lift

  • There is a lift for public use.
  • The lift is located to the rear of the waiting area.
  • The lift is approximately 25m (27yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Unit Entrance)

  • This information is for the entrance located on the first floor of the Accident and Emergency Building.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 183cm (6ft) wide.

Reception

  • The desk is 1m (3ft 3in) from the unit entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low (76cm or lower).
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is not a prescription box.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is 3m (3yd 10in) from the unit entrance.
  • There is level access into the waiting room / area.
  • The type of flooring is vinyl.
  • There is not a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • All tables are permanently fixed.
  • Announcements are in person.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room/area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music/noise.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.

Consultation / Treatment Room (Assessment Room)

  • There is/are 2 consultation/treatment room(s) available.
  • The room surveyed was 1.
  • The consultation / treatment room is 5m (5yd 1ft) from the unit entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 86cm (2ft 10in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Accessible Toilet

  • The nearest accessible toilet is located with the acceident and emergency waiting area.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Children are welcomed at the venue.