Skip to main content

PALS

Sandwell General Hospital, Lyndon, West Bromwich, West Midlands, B71 4HJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Comments View
    • PALS is located in the Newton Department on the ground floor of the main hospital building.

Opening Times

  • Monday 09:00 - 16:30.
  • Tuesday 09:00 - 16:30.
  • Wednesday 09:00 - 16:30.
  • Thursday 09:00 - 16:30.
  • Friday 09:00 - 16:30.
  • Comments View
    • Consultation is available by appointment only from 10:00-15:00..

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in West Bromwich.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Sandwell and Dudley.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 482cm (7ft 10in x 15ft 10in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the main hospital entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the main hospital entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Outside Access (Main Hospital Entrance)

  • This information is for the entrance located at the front of the hospital.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 174cm (5ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 133cm (4ft 4in) wide.

Reception

  • The desk is 4m (13ft 1in) from the main entrance .
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Outside Access (PALS Entrance)

  • This information is for the entrance located on the ground floor of the main hospital building.
  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 170cm (5ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are light.
    • The door opening is 73cm (2ft 5in) wide.

Reception

  • The desk is 1m (3ft 3in) from the entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.
  • Comments View
    • At the time of the survey it was not possible to photograph the area.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is 1m (3ft 3in) from the entrance.
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 170cm (5ft 7in) wide.
  • The type of flooring is vinyl.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are in person.
  • There is not a television.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Accessible Toilet

  • Adapted facilities are located on the ground floor of the main hospital building.

Standard Toilet(s)

  • Standard facilities are located on the ground floor of the main hospital building.

Additional Info Health

  • Disability awareness / equality training can be provided for hospital staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print, audio and different languages format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • The mobility aids available include mobile hoists, ceiling tracking hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • Portable hearing loops can be provided on request.