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Sea Life Birmingham

The Waters Edge, Brindleyplace, Birmingham, West Midlands, B1 2HL

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Access Guide

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Getting Here

  • By Road View
    • The Sea Life Centre is located in the centre of Birmingham in Brindley Place, on The Water's Edge. Access by road is via Broad Street (A456). If accessing the centre from outside Birmingham use the M6 Jct 6 or M5 Jct 3 and follow signs for the city centre and the Barclaycard Arena. The National Sea Life Centre is also well signposted on main routes into the city.
    • There is no onsite parking. The best value car park, located a three minute walk away, is in the Barclaycard Arena South. Customers can also save money on their parking by booking through ParkJockey.
  • By Bus View
    • There is not a bus stop within 150 metres of the venue.
    • Visitors can take any bus to Birmingham City Centre and follow walking signs for the ICC (International Convention Centre) and The Barclaycard Arena. Buses serving Broad Street, include numbers 1, 9, 10, 22, 23, 24, 29, 29a, 126.
  • By Train View
    • The nearest Railway Station is Birmingham New Street.
    • Birmingham New Street station is 0.8 miles from the Sea Life Centre.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff do not receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times

  • Please refer to the website for daily hours as they are subject to regular change.

Public Parking

Approach (Canal and Arena)

  • Approach View
    • The surface of the approach is block paving.
    • There is a/are fixed bollard(s) on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has handrails on both sides.

Approach (Brindleyplace)

  • Approach View
    • The surface of the approach is cobbled.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • There is step free access on the approach.

Outside Access (Main Entrance - On the Day Tickets)

  • Entrance View
    • This information is for the entrance located at the front of the building, in Brindleyplace.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 70cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the paved surface leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 104cm (3ft 5in).

Outside Access (Main Entrance - Pre-Booked and Annual Passes)

  • Entrance View
    • This information is for the entrance located at the front of the building, in Brindleyplace.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the paved surface leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 104cm (3ft 5in).

Exit (Main Entrance - Exit Doors)

  • Exit View
    • This information is for the exit located between the two sets of entrance doors.
    • The exit area/door is not clearly signed internally.
    • The exit is ramped/sloped.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the paved surface just beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • This central set of doors at the main entrance is used to exit the foyer.
    • The main exit is at the rear of the building in the gift shop.

Exit (Main Exit)

  • Exit View
    • This information is for the exit located in the gift shop at the rear of the building.
    • The exit area/door is not clearly signed internally.
    • The exit step free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 115cm.
  • Comments View
    • There are 3 identical exit doors in the same location.
    • This exit gives access to the canalside where there are some moderate and steep slopes on the walkways which lead back up to Brindleyplace and the Arena.
    • There is a lift available along the canalside which also gives access back to Brindleyplace.

Counter (On The Day Tickets)

  • Counter View
    • The counter is located to the left as you enter the entrance.
    • The counter is approximately 3m (3yd 10in) from the On The Day Tickets entrance.
    • The counter is clearly visible from the entrance.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are varied.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.

Counter (Pre-Booked and Annual Passes)

  • Counter View
    • The counter is located ahead as you enter.
    • The counter is approximately 9m (9yd 2ft) from the Pre-Booked and Annual Passes entrance.
    • The counter is clearly visible from the entrance.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are varied.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.

Attraction / Exhibit (1. Penguin Ice Adventure)

  • Entrance / Opening View
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There are two sets of 4 steps which give access to a tank viewing area. The handrail is on the non tank side on both sets of steps. These steps do not have to be used as you can bypass this area, but it gives the best view of the penguins underwater.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does not play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • This area is kept at a low temperature.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (2. Coastal Waters)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • No exhibits can be audio described.
    • Visitors cannot handle/touch marine life in this area.
    • There is a low level crawling tunnel for children at the rear of the exhibit.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (3. Red Sea Wreck)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a slight permanent ramp, with handrails on both sides, for access to the first floor, via the Shark Lagoon attraction.
    • The width of the ramp/slope is 110cm (3ft 7in).
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is stone.
    • Handrails with a rounded or oval profile are provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • The flooring in this area is slightly uneven.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (4. Shark Lagoon)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent ramp, with a handrail on the left going up, for access to and from this attraction which is located between the ground and first floors.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • This attraction is situated on a sloped walkway between the ground and first floors. The tank can also be viewed from the next attraction on the first floor (see Photograph 3).
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is stone.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • The flooring is slightly uneven.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (5. Rockpool)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent ramp, with a handrail on the left going up, for access to this attraction which is on the first floor.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is stone.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • All exhibits can be audio described.
    • Exhibits are audio described in person.
    • There are some exhibits which start from the floor level.
    • Visitors can handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 80cm.
    • The wash basin tap type is lever.
    • A member of staff supervises this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (6. Clownfish Kingdom and 7. Coral Reef)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a short steep slope to enter/exit a short loop in the Clownfish Kingdom. This area is immediately to the left as you enter but can be bypassed.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl.
    • There is flooring with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 25cm.
    • Visitors cannot handle/touch marine life in this area.
    • The patterned flooring effect is caused by the lighting.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (8. Bay of Rays)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a sloped walkway which leads up to the rear of the exhibit tank to give an elevated view. The gradient is steep with a handrail on the left going up. Alternatively there are 4 clearly marked steps on the opposite side with a handrail on the left going up. This area can be bypassed at the front.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 39cm.
    • Visitors cannot handle/touch marine life in this area.
    • The flooring tiles feel blistered underfoot. The patterned effect on the flooring is caused by the lighting.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.

Attraction / Exhibit (Behind The Scenes)

  • Entrance / Opening View
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
    • Alternative access is from the rear of Exhibit 8 (Bay of Rays) but this is via a steep walkway then 3 steps without handrails.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • The type of flooring in this area is vinyl.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • All exhibits can be audio described.
    • Exhibits are audio described in person.
    • There are some exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 30cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 90cm.
    • The wash basin tap type is lever.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are good.
  • Exit View
    • Visitors exit via the entrance/opening.
    • The exit is not clearly signed internally.
    • The exit is step-free.

Attraction / Exhibit (9. Kingdom of the Seahorse and 10. Octopus Hideout)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 80cm.
    • Visitors cannot handle/touch marine life in this area.
    • The patterned effect flooring is caused by the lighting.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (11. Piranha Tunnel)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There are heavy hanging drapes at the entrance/opening.
    • The entrance/opening is clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is tiles.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 11cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a low level crawling tunnel for children at the rear of the exhibit.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is ramped/sloped.

Attraction / Exhibit (12. Mangrove Swamp)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There are heavy hanging drapes at the entrance/opening.
    • The entrance/opening is not clearly signed.
    • There is step free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is not level access throughout this area.
    • There is a sloped walkway which runs throughout this attraction. The gradient of the slope is steep in some sections. Handrails are provided on both sides of the walkway.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl and concrete.
    • There is some flooring with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Handrails with a rounded or oval profile are provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.

Attraction / Exhibit (13. Otter Sanctuary)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent slope, with handrails on both sides, for access to this attraction via the previous one.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is stone and concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There is some flash photography within this area.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • All exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 65cm.
    • There are three windows to view the Otters at 52cm to109cm in height.
    • Visitors cannot handle/touch marine life in this area.
    • There is a photo point in this area which is supervised by a member of staff.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
  • Comments View
    • There is a Outpost desk at 100cm high.

14. 4-D Cinema

  • Multi-sensory experience with loud sudden noises, flashing lights, vibrating seats, watersprays whilst wearing 3D glasses. Closed-Captioning now available.
  • The 4-D Cinema is accessed via a single manual door.
  • The door opens towards you (pull) and is heavy but is held open by staff on entry.
  • The door opening width is 114cm.
  • There is a canopy which provides weather protection at the entrance.
  • The entrance is not clearly signed and does not contrast with its immediate surroundings.
  • There are designated spaces for wheelchair users in the front row of seating.
  • There are then staggered rows of seating which are accessed via two sets of stairs to either side of the auditorium.
  • The steps have a wall-mounted grab rail.
  • The steps are clearly marked.
  • The height of the steps are 18cm.
  • The going of the steps is 31cm.
  • Lighting levels are low.
  • The auditorium exit is via a separate single door at the opposite side.
  • The exit door opens away from you (push).
  • The exit door opening width is 115cm.
  • Staff usually open the exit door, except during busy periods.
  • There is a short easy slope immediately beyond the exit.
  • Showings are at regular intervals from 10.45 onwards until 16.00.

Attraction / Exhibit (15. Jellyfish Invaders)

  • Entrance / Opening View
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a slight permanent slope, with no handrails, for access to Jellyfish Invaders.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • This walkway has a short steep incline with a width of 114cm. It can be bypassed by following the main walkway around to the right.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 65cm.
    • Visitors cannot handle/touch marine life in this area.
    • The exit from this attraction is via the lifts.
  • Colour Contrast and Lighting View
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a lift.
    • The exit is clearly signed internally.
    • There is a lift with an opening door width of 75cm+ when exiting this area/attraction.
    • The exit is step-free, via lift.

Lift

  • There is a lift for public use.
  • The lift is located in the Jellyfish Bloom area.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 192cm x 175cm (6ft 4in x 5ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The lift control heights range from 114cm to 125cm.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 0 and 3.
    • There are 50+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • This staircase can be used as an alternative to the lifts but is not in general use.

Attraction / Exhibit (16. Ocean Tunnel)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • There is step free access at this entrance/opening, via lift.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is vinyl and glass.
    • There is some flooring with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.
    • Lighting levels are not at least 100 lux at floor level in this area.
  • Exit View
    • Visitors exit via a separate set of doors/opening.

Counter (Photo Collection Point)

  • Counter View
    • The counter is located immediately after the Ocean Tunnel.
    • The counter is approximately 71m (77yd 1ft) from the lift.
    • Clear signage for the counter is not visible from the lift.
    • There is step-free access to the counter, via lift.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are low.
    • The height of the counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is not at the recommended height of 76cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is stone.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is bench seating only.
    • There is sufficient space for a wheelchair user to use the waiting area.

Children's Play Area

  • The children's play area is located between the Photo Collection Point and the Gift Shop.
  • There are no doors at the access point.
  • There are soft mats on the floor which may restrict manoeuvring space for wheelchair users.

Counter (Gift Shop)

  • Counter View
    • The counter is located in the Gift Shop.
    • The counter is approximately 49m (53yd 1ft) from the lift.
    • Clear signage for the counter is not visible from the lift.
    • There is step-free access to the counter, via lift.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is not at the recommended height of 76cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is vinyl.

Accessible Toilet(s) (1 - Penguin Ice Adventure)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the Penguin Ice Adventure area, just past the ticket counters.
    • This accessible toilet is approximately 30m (32yd 2ft) from the entrances.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 103cm (3ft 5in).
    • The dimensions of the accessible toilet are 150cm x 184cm (4ft 11in x 6ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are not at least 100 lux at floor level.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 86cm (2ft 10in).

Accessible Toilet(s) (2 - Jellyfish Invaders)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the Jellyfish Invaders area.
    • This accessible toilet is approximately 385m (421yd 1in) from the entrances.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 104cm (3ft 5in).
    • The dimensions of the accessible toilet are 134cm x 170cm (4ft 5in x 5ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are not at least 100 lux at floor level.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Accessible Toilet(s) (3 - Gift Shop)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located between the Ocean Tunnel and the gift shop.
    • This accessible toilet is approximately 80m (87yd 1ft) from the lift.
    • There is step free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff in the gift shop.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The dimensions of the accessible toilet are 180cm x 250cm (5ft 11in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 148cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 77cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are not at least 100 lux at floor level.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 86cm (2ft 10in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the Penguin Ice Adventure area, just past the ticket counters.
    • The female and male toilets are approximately 27m (29yd 1ft) from the entrances.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are not at least 100 lux at floor level.
    • There is a/are similar standard toilet(s) available.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • Additional standard toilets are located in the Jellyfish Bloom area.