Access Guide
Location
- The venue is located within Crystal Peaks Shopping Mall & Retail Park.
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sheffield.
- There is a tram stop within 150m (164yds) of the venue.
- The name of the nearest tram stop is Crystal Peaks/Waterthorpe.
COVID-19 Information
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 19:00.
- Friday 09:00 - 19:00.
- Saturday 09:00 - 17:30.
- Sunday 10:00 - 16:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
- The nearest designated bay is 9m (9yd 2ft) from the Red Car Park entrance.
- The furthest designated bay is 28m (30yd 1ft) from the Red Car Park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located near the entrance to the mall in all car parks.
- There is a dropped kerb from the drop off point.
- There is tactile paving on the dropped kerb.
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Comments
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- There are a total of 3 car parks on site.
Outside Access (Red Car Park Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 184cm (6ft) wide.
Outside Access (Blue Car Park Entrance)
- This information is for the entrance located on Blue Car Park, to the left of the building as you face it.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 176cm (5ft 9in) wide.
Outside Access (Green Car Park Entrance)
- This information is for the entrance located on Green Car Park, on the right as you face the building.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 176cm (5ft 9in) wide.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played in all communal areas.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G-1.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located on the West Mall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- Staff do not need to be notified for use of the lift.
- The clear door width is 116cm (3ft 10in).
- The dimensions of the lift are 180cm x 180cm (5ft 11in x 5ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is low.
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Comments
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- There are a further 2 lifts available.
Reception (Customer Service Desk)
- The desk is 22m (24yd 2in) from the lift.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- Staff are trained to use the system.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the lift.
- This accessible toilet is located on the ground floor next to the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services on the first floor.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the separate parent and baby room.
- The height of the baby change table once extended is 82cm (2ft 8in).
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Comments
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- There is a similar accessible toilet with transfer space to the right adjacent to this cubicle.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the ground floor next to the lift.
- The female and male toilets are 6m (6yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the lift.
- The height of the baby change table once extended is 45cm (1ft 6in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
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- There is also a breastfeeding station within the baby change room.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.