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Debenhams

2-14 The Moor, Sheffield, S1 3LR

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Access Guide

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Location

  • The venue is located within The Moor.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sheffield.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:30 - 17:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Wellington Street.
    • The car park is located on Wellington Street.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are not available.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are available.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is a strip of standard parking located on Charter Row.
    • There is also an NCP car park on Wellington Street opposite the council car park.
    • The NCP car park has a height restriction barrier at 2m.
    • All car parking is across a busy road from the building.
    • The road is crossed by using an underpass at Charter Square.

Outside Access (The Moor - Main Entrance)

  • This information is for the entrance located at the front left of the building, on The Moor.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The width of the door opening is 120cm (3ft 11in).
  • Comments View
    • The doors are bifold.
    • This entrance gives direct access to the ground floor.

Level Change (The Moor Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • Comments View
    • Due to the gradient of The Moor, there is a steep ramp in front of the automatic door and an easy ramp in front of the manual door.

Outside Access (The Moor - Alternative Entrance)

  • This information is for the entrance located at the front left of the building, on The Moor.
  • There is not level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

Outside Access (Furnival Gate)

  • This information is for the entrance located at the front right of the store, on the corner of The Moor and Furnival Gate.
  • There is not level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • The entrance gives access to the ground floor.

Level Change (Furnival Gate)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 12 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • The gradient in front of the two sets of side doors at this entrance ranges from easy to steep.
    • The slope in front of the left set of doors leads upwards.
    • The slope in front of the right set of doors leads downwards.
    • The gradient in front of the middle set of doors is easy.
    • There is also a centre rail at the steps.

Outside Access (Charter Row)

  • This information is for the entrance located at the rear of the building, on Charter Row.
  • There is not level access into the venue.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 154cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • This entrance gives direct access to the first floor.

Level Change (Charter Row)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • The portable hearing assistance loop is stored at the second floor till point.
    • There are self service order points on all floors.
    • The order points are located in the centre of Menswear on the lower ground floor, in the centre of Womenswear on the ground floor, in the women's shoe department on the first floor, in the lingerie department on the first floor and in the home department on the second floor.

Eating and Drinking (Estro Coffee)

  • The following information is for the cafe.
  • The cafe is located immediately to the left as you enter from The Moor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 7m (7yd 1ft) from the The Moor Entrance.
  • The standard height for tables is 75cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Counter (Womenswear - Ground Floor)

  • The counter is 42m (45yd 2ft) from the ground floor accessible entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • Lighting levels are medium.
  • Comments View
    • There are concession & beauty counters throughout the ground floor.

Level Change (Topshop)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the rear of the store from The Moor, at the entrances to Top Shop.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • There are 2 central handrails at the steps.
    • There are similar steps at the rear right of the store which give access to the right hand side of Topshop (photographs 3 & 4).

Lift (Topshop)

  • There is a lift for public use.
  • The lift is located at the rear of the store, at the left hand entrance to Topshop.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 26m (28yd 1ft) from the The Moor entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 103cm x 138cm (3ft 5in x 4ft 6in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are 80cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G-1-2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There is also a centre handrail at the stairs.
    • The escalators are used for going up and down.
    • All sets of escalators are in the centre of the store.
    • There is clear signage on all floors at the stairs and the escalators.
    • The foot of the escalator is clearly marked on the lower ground floor only.

Lift

  • There is a lift for public use.
  • The lift is located to the centre left of the store as you enter from The Moor, beyond the cafe.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is approximately 26m (28yd 1ft) from the The Moor entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 162cm x 133cm (5ft 4in x 4ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are 2 identical lifts.
    • There is clear signage for the lifts on all floors.
    • There is clear signage in the lift lobby/stairwell on all floors (photograph 6).

Counter (Menswear)

  • The counter is 45m (49yd 8in) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • Lighting levels are medium.
  • Comments View
    • This counter is on the lower ground floor, located at the rear of the store as you exit the lift.

Counter (Womenswear - First Floor)

  • The counter is 38m (41yd 1ft) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • This counter is on the first floor, located at the rear right of the store as you exit the lift.

Standard Changing Room (Womenswear - First Floor)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 26m (28yd 1ft) from the lift.
  • The standard changing room(s) surveyed is/are located to the centre right as you exit the lift.
  • There is level access to the standard changing room(s).
  • Comments View
    • There are similar standard changing rooms towards the counter (photograph 2).
    • There are larger standard fitting rooms in Coast, next to the escalators (photograph 3).
    • There are similar standard fitting rooms on the lower ground floor in Menswear, to the centre left as you exit the lift.

Counter (Travel Money)

  • The counter is 12m (13yd 4in) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 100cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • This counter is on the second floor, located to the left as you exit the lift.
  • Opening Times View
    • Monday 10:00 - 18:00.
    • Tuesday 10:00 - 18:00.
    • Wednesday 10:00 - 18:00.
    • Thursday 10:00 - 18:00.
    • Friday 10:00 - 18:00.
    • Saturday 10:00 - 18:00.
    • Sunday 11:00 - 17:00.

Counter (Home & Childrenswear - Second Floor)

  • The counter is 28m (30yd 1ft) from the lift.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is not available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • This counter is located on the second floor, to the centre left of the store as you exit the lift.

Counter (Click & Collect - Second Floor)

  • The counter is 22m (24yd 2in) from the lift.
  • There is level access to the counter from the entrance.
  • There is is a touchscreen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 98cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • This counter is on the second floor, located to the centre left of the store as you exit the lift.
    • The touchscreen is also a self service till for card payments.
    • The height to the top of the touchscreen is 122cm.
    • There is a card payment PIN pad.
    • The height to the top buttons on the PIN pad is 90cm.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • This accessible toilet is located to the right as you exit the lift on the second floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 149cm x 207cm (4ft 11in x 6ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm (3ft 6in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the rear left as you exit the lift on the second floor.
    • The female toilet(s) is/are approximately 46m (50yd 11in) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you exit the lift on the second floor.
    • The male toilet(s) is/are approximately 7m (7yd 1ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the baby change room, next to the female toilets on the second floor.
    • The height of the baby change table once extended is 107cm (3ft 6in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • The baby change room has chairs with armrests and a sink.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.