You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sheffield.
• There is a tram stop within 150m (164yds) of the venue.
• The name of the nearest tram stop is Fitzalan Square/Ponds Forge.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Q-Park Castlegate.
  • The car park is located on Broad Street West.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The shutters at the car park open automatically on pressing a button at the entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 119cm (3ft 11in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 119cm (3ft 11in).
• Comments View
  • Both doors are bifold.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the reception, dining area and toilets.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

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• Comments View
  • Access to the lift, stairs and ground floor room corridor is via swiping a room card.
  • The height of the card readers is 109cm.
  • The doors to the lift and stairs are double, open away from you (push), and are heavy.
  • The clear door opening is 132cm.
  • The door to the ground floor room corridor is single, opens away from you (push), and is heavy.
  • The clear door width is 88cm.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe/bar.
• The cafe/bar is located to the left as you enter, next to reception.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 7m (7yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 48cm (1ft 7in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the main corridor, beyond the key card operated doors.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
• The lift is approximately 8m (8yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are 2 identical lifts here.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 2*.
  • There are 92 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 92 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 6 room(s) which has / have accessible ensuite facilities.
  • There is / are 6 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 5m (5yd 1ft) from the lift on the first floor.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 112.
  • The width of the door is 92cm.
  • The height of the bed is 64cm.
  • The measurement between the bed base and floor is 27cm (11in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • It is a push button style alarm.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 95cm (3ft 1in).
  • The door opens by sliding.
  • The door weight is light.
  • The door is locked by a (no lock).
  • The dimensions of the accessible ensuite are 230cm x 146cm (7ft 7in x 4ft 9in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There (no dropdown rail) on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 84cm (2ft 9in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • It is out of reach(higher than 10cm (4") from floor).
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • There is a shower chair.
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is low.
  • The colour contrast between the walls and floor in the ensuite is low.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillow(s).
  • Vibrating fire alarms are available from reception.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with wheel in showers is 6.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • None of these rooms are accessed by platform lift.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • There are 6 similar accessible rooms, one on each floor from the first floor upwards.
  • A wheelchair is available on request.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 16m (17yd 1ft) from the main entrance.
  • This accessible toilet is located to the left of reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 153cm x 195cm (5ft x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Comments View
  • A room card is required to access the toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of reception.
  • The female and male toilets are approximately 18m (19yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Comments View
  • A room card is required to access the toilets. The height of the key card reader is 148cm.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • There is not a dog toileting area on site, however there is a grassed area opposite the building and across the road, which may be used.