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Skipton Building Society - Dorking

40 High Street, Dorking , Surrey, RH4 1AY

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Access Guide

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Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Dorking West.
  • Parking View
    • The branch does not have its own car park.
    • There is a public car park within approximately 200m of the branch.
    • The public parking facilities are located on Marlborough Road.

Approach

  • Approach View
    • The surface of the approach is block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the branch on High Street.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is a list of services at the entrance area.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Branch Internal Access

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet and vinyl.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the seating area.

Transaction Desk(s)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located at the front of the branch.
  • The nearest desk is approximately 4m from the entrance/lift.
  • The desk(s) is/are not clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the desk(s) is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • Some of the hearing assistance systems are signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

  • Access to the Room View
    • The room surveyed was Room 1.
    • Room 1 is located just beyond the desks on the right hand side.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is medium.
    • The colour contrast between the internal door and wall is medium.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Level Change (Staff Standard Toilets and Room 2)

  • Step(s) View
    • There is a/are step(s) located at the rear of the branch.
    • The step(s) is/are used to access the staff standard toilets, customer meeting room and staff area.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The depth of the step(s) is 30cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Customer Meeting Room(s) (Room 2)

  • Access to the Room View
    • The room surveyed was Room 2.
    • Room 2 is located at the rear of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is medium.
    • The colour contrast between the internal door and wall is medium.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 72cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.