Access Guide
Branch Information
- For opening times and services available in this branch, please visit the Leeds branch page on the Skipton Building Society website.
- The main shopping street/area is pedestrianised.
- Colleagues do receive diversity and inclusion training.
- There is not a colleague trained in British Sign Language.
- There is a colleague that is a dementia friend.
- The branch does have a magnifying glass available.
- The branch does have a signature guide available.
- The alternative formats documents can be provided in include; Braille on request, audio on request and large print on request.
- There is a/are hearing assistance system(s) available.
- There is a/are hearing assistance system(s) available for the transaction desks , customer meeting rooms and transaction counters.
- For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website
Public Transport and Parking
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Public Transport
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- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Leeds Central.
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Parking
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- The branch does not have its own car park.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Butts Court.
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Comments
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- The pedestrian entrance / exit of Qpark car park is immediately opposite the main entrance of the venue.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue on Bond Street.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is a list of services at the entrance area.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 92cm from floor level.
- The exit push pad or push button is 100cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 102cm.
Branch Internal Access
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet.
- The lighting levels are good.
- There is a seating area available in the branch.
- Seating in the branch includes; chairs with armrests and sofas.
- There is sufficient space for a wheelchair user to use the seating area.
Transaction Counter
- The counter is located opposite the main entrance.
- The counter is approximately 3m from the main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 111cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section of the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The height and depth of the knee recess is 73cm x 45cm.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop.
- The hearing system is available only on request.
- The hearing assistance system is signed.
- Colleagues are trained to use the system.
Transaction Desk(s)
- There is/are 2 desk(s) in the branch.
- The desk(s) is/are located beyond the main transaction desk to the left and right.
- The nearest desk is approximately 5m from the entrance/lift.
- The desk(s) is/are not clearly signed.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
- The desk(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the desk(s) are good.
- The distance between the floor and the underside of the desk(s) is 72cm.
- There is sufficient space to write or sign documents on the desk(s).
- All of the desks have clear space under them.
- There is a hearing assistance system at the desk(s).
- The system is a portable loop.
- The hearing system is available only on request.
- Some of the hearing assistance systems are signed.
- Colleagues are trained to use the system.
Customer Meeting Room(s) (Room 1)
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Access to the Room
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- The room surveyed was Room 1.
- Room 1 is located beyond the transaction counter to the left.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm.
- The colour contrast between the external door and wall is medium.
- The colour contrast between the internal door and wall is medium.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 74cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Customer Meeting Room(s) (Room 2)
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Access to the Room
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- The room surveyed was Room 2.
- Room 2 is located beyond the transaction counter to the right.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm.
- The colour contrast between the external door and wall is medium.
- The colour contrast between the internal door and wall is medium.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 73cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Customer Meeting Room(s) (Financial Advisor Room)
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Access to the Room
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- The room surveyed was Financial Advisor Room.
- Financial Advisor Room is located at the rear of the venue.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm.
- The colour contrast between the external door and wall is medium.
- The colour contrast between the internal door and wall is medium.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 73cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Toilet with Adaptations (Right Hand Transfer)
- The accessible toilet is within a staff area, please speak to a member of staff if you require the use of this facility.
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Location and Access
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- This accessible toilet is located at the rear of the venue.
- This accessible toilet is approximately 12m from the main entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 96cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 170cm x 222cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 85cm and 170cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is between 90cm and 100cm.
- The shelf is located where it is reachable.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 46cm.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm.
- The height of the wash basin is 73cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm.
- The height of the towel dispenser is 95cm.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm.
- The height of the hand dryer is 107cm.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is medium.
- The contrast between the internal door and wall is medium.
- The contrast between the dropdown rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The toilet seat colour contrast is high.
- The contrast between the walls and floor is high.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are not available.
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Comments
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- The accessible toilet is also used as a standard toilet.