Access Guide

Search Access Guide

COVID-19 Information (Skipton Building Society)

Branch Information

For opening times and services available in this branch, please visit the Northwich branch page on the Skipton Building Society website.
This branch is located in/on a main shopping street/area.
The main shopping street/area is pedestrianised.
The branch is located within Leicester Street.
The details within this access guide relate to the Skipton Building Society branch and not the shopping area.
Colleagues do receive diversity and inclusion training.
There is a colleague trained in British Sign Language.
Colleagues are trained to British Sign Language level 1.
There is a colleague that is a dementia friend.
The branch does have a magnifying glass available.
The branch does have a signature guide available.
The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
There is a/are hearing assistance system(s) available.
There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website.

Public Transport and Parking

Public Transport View
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Northwich.
Parking View
- The branch does not have its own car park.
- There is a public car park within approximately 200m of the branch.
- The public parking facilities are located on Barons Quay.

Approach

Approach View
- The surface of the approach is block paving.
Ramp/Slope View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
- There is a level landing at the top of the ramp/slope.
Comments View
- The approach to Skipton Building Society is level when approaching from the right.

Outside Access (Main Entrance)

Entrance View
- This information is for the entrance located at the front of the building.
- There is external signage.
- The sign(s) is/are located above the entrance.
- The branch is clearly signed with 'Skipton Building Society'.
- There is a list of services at the entrance area.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The entry push pad or push button is 90cm from floor level.
- The exit push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Branch Internal Access

There is step-free access throughout the branch.
The type of flooring in the branch is carpet.
The lighting levels are good.
There is a seating area available in the branch.
Seating in the branch includes; chairs with armrests and armchairs.
There is sufficient space for a wheelchair user to use the seating area.

Transaction Desk(s)

There is/are 3 desk(s) in the branch.
The desk(s) is/are located to the left, right and centre of the branch as you enter.
The nearest desk is approximately 5m from the entrance/lift.
The desk(s) is/are clearly signed.
There is step-free access to the desk(s).
There is a clear unobstructed route to the desk(s).
There are windows, TVs, glazed screens or mirrors at/behind the some of the desks which could adversely affect the ability of someone to lip read.
Some of the desks are placed in front of a background which is patterned.
The lighting levels at the desk(s) are good.
The distance between the floor and the underside of the desk(s) is 70cm.
There is sufficient space to write or sign documents on the desk(s).
All of the desks have clear space under them.
There is a hearing assistance system at the desk(s).
The system is a portable loop.
The hearing system is available only on request.
Some of the hearing assistance systems are signed.
Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

Access to the Room View
- The room surveyed was Room 1.
- Room 1 is located to the right of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 86cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
Room Details View
- There is a portable hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.

Customer Meeting Room(s) (Room 2)

Access to the Room View
- The room surveyed was Room 2.
- Room 2 is located to the left of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 86cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
Room Details View
- There is a portable hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.

Accessible Toilet(s)

The accessible toilet is within a staff area, please speak to a member of staff if you require the use of this facility.

Location and Access View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located at the rear of the branch.
- This accessible toilet is approximately 14m from the main entrance.
- There is step-free access to the accessible toilet.
Features and Dimensions View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 149cm x 230cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is not a lateral transfer space.
- There is not a spatula type lever flush.
- There is no dropdown rail.
- There is not an emergency alarm.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general domestic waste and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
Position of Fixtures View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm.
- The height of the toilet roll holder is 74cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm.
- The height of the wash basin is 68cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm.
- The height of the hand dryer is 130cm.
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are low to moderate.