You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the Reigate branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• Colleagues do receive diversity and inclusion training.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the customer meeting rooms and transaction counters.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Reigate.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Church Street.
  • There is a public car park within approximately 200m of the branch.
  • The public parking facilities are located on Bancroft Road.
  • Standard on street parking is available (within approximately 50m of the branch).
  • There is not a designated drop off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is a slope with a very slight incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on Church Street.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is not a list of services at the entrance area.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 87cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 120cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet and tiles.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; armchairs.
• There is sufficient space for a wheelchair user to use the seating area.

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• Comments View
  • There is a security door leading from the waiting area to the customer meeting rooms.
  • The door opens towards you and is 95cm wide.
  • A member of staff is able to come and open the door for a customer.

You are on Transaction Counter. Skip to the next section.

Transaction Counter

• The counter is located to the right after you enter.
• The counter is approximately 3m from the branch entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 116cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the system.

You are on Customer Meeting Room(s) (1). Skip to the next section.

Customer Meeting Room(s) (1)

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• Access to the Room View
  • The room surveyed was 1.
  • 1 is located to the left, after the security door.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (2). Skip to the next section.

Customer Meeting Room(s) (2)

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• Access to the Room View
  • The room surveyed was 2.
  • 2 is located to the left after you enter.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (3). Skip to the next section.

Customer Meeting Room(s) (3)

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• Access to the Room View
  • The room surveyed was 3.
  • 3 is located to the right of the security door, at the rear of the corridor.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.