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Skipton Building Society - Reigate

43 Church Street, Reigate, Surrey, RH2 0AE

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Access Guide

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COVID-19 Information (Skipton Building Society)

Branch Information

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Reigate.
  • Parking View
    • The branch does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Church Street.
    • There is a public car park within approximately 200m of the branch.
    • The public parking facilities are located on Bancroft Road.
    • Standard on street parking is available (within approximately 50m of the branch).
    • There is not a designated drop off point.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is a slope with a very slight incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Church Street.
    • There is external signage.
    • The sign(s) is/are located above the entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is not a list of services at the entrance area.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 87cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 120cm.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Branch Internal Access

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and tiles.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; armchairs.
  • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • There is a security door leading from the waiting area to the customer meeting rooms.
    • The door opens towards you and is 95cm wide.
    • A member of staff is able to come and open the door for a customer.

Transaction Counter

  • The counter is located to the right after you enter.
  • The counter is approximately 3m from the branch entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 116cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (1)

  • Access to the Room View
    • The room surveyed was 1.
    • 1 is located to the left, after the security door.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are light.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (2)

  • Access to the Room View
    • The room surveyed was 2.
    • 2 is located to the left after you enter.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are light.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is fixed furniture within the room.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (3)

  • Access to the Room View
    • The room surveyed was 3.
    • 3 is located to the right of the security door, at the rear of the corridor.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are light.
    • The width of the door opening is 70cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 71cm.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.