You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the Scarborough branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• The main shopping street/area is pedestrianised.
• The details within this access guide relate to the Skipton Building Society branch and not the shopping area.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print on request and Braille on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the customer meeting rooms and transaction counters.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

Collapse all Expand all

• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Scarborough.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on York Place.
  • There is a public car park within approximately 200m of the branch.
  • The public parking facilities are located on York Place.
  • There is not a designated drop off point.

You are on Approach. Skip to the next section.

Approach

Collapse all Expand all

• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is step-free access on the approach.
  • There is a slope with a very slight incline.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Westborough.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is a list of services at the entrance area.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 129cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests and armchairs.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Transaction Counter (Reception). Skip to the next section.

Transaction Counter (Reception)

• The counter is located ahead as you enter the branch.
• The counter is approximately 4m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 111cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system is not signed.
• Colleagues are trained to use the system.

Collapse all Expand all

• Comments View
  • This reception desk is not permanently staffed.
  • When the reception desk is closed please go to the main transaction counter.

You are on Transaction Counter (Main Transaction Counter). Skip to the next section.

Transaction Counter (Main Transaction Counter)

• The counter is located at the front left of the branch.
• The counter is approximately 4m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 1111cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system is not signed.
• Colleagues are trained to use the system.

You are on Transaction Desk(s). Skip to the next section.

Transaction Desk(s)

• There is/are 2 desk(s) in the branch.
• The desk(s) is/are located The Transaction Desks are located in the middle left of the branch.
• The nearest desk is approximately 11m from the entrance/lift.
• The desk(s) is/are not clearly signed.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• There are not windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
• The desk(s) is/are not placed in front of a background which is patterned.
• The lighting levels at the desk(s) are good.
• The distance between the floor and the underside of the desk(s) is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• There is a hearing assistance system at the desk(s).
• The system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system(s) is/are not signed.
• Colleagues are trained to use the system.

You are on Customer Meeting Room(s) (Room 1). Skip to the next section.

Customer Meeting Room(s) (Room 1)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Customer Meeting Room 1.
  • Customer Meeting Room 1 is located on the ground floor, to the front right of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 2). Skip to the next section.

Customer Meeting Room(s) (Room 2)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Room 2.
  • Room 2 is located on the ground floor, to the centre right of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 3). Skip to the next section.

Customer Meeting Room(s) (Room 3)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Room 3.
  • Room 3 is located at the centre right of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 73cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 4). Skip to the next section.

Customer Meeting Room(s) (Room 4)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Room 4.
  • Room 4 is located to the rear right of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 5). Skip to the next section.

Customer Meeting Room(s) (Room 5)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Room 5.
  • Room 5 is located at the rear of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Room 6). Skip to the next section.

Customer Meeting Room(s) (Room 6)

Collapse all Expand all

• Access to the Room View
  • The room surveyed was Room 6.
  • Room 6 is located at the rear left of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 74cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the rear left of the branch.
  • This accessible toilet is approximately 14m from the entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 249cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is low.
  • The contrast between the internal door and wall is low.
  • The contrast between the dropdown rail(s) and wall is medium.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The toilet seat colour contrast is high.
  • The contrast between the walls and floor is medium.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

Collapse all Expand all

• Comments View
  • The accessible toilet is also used as the female/male standard toilet.