You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the St Albans branch page on the Skipton Building Society website.
• This branch is located in/on a main shopping street/area.
• Colleagues do receive diversity and inclusion training.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print on request and Braille on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the transaction desks and customer meeting rooms.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is St Albans.
• Parking View
  • The branch does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on St Peters Street.
  • There is a public car park within approximately 200m of the branch.
  • The public parking facilities are located on Victoria Street and Drovers Way.
  • There is not a designated drop off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a slope with a very slight incline.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located on the corner of St Peters Street and Victoria Street.
  • There is external signage.
  • The sign(s) is/are located either side of the branch.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is a list of services at the entrance area.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The main automatic door(s) is/are push pad or push button activated.
  • The entry push pad or push button is 89cm from floor level.
  • The exit push pad or push button is 64cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 5cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Transaction Counter. Skip to the next section.

Transaction Counter

• The counter is located ahead as you enter .
• The counter is approximately 5m from the main entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 109cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the system.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Customer Meeting Room(s) (1). Skip to the next section.

Customer Meeting Room(s) (1)

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• Access to the Room View
  • The room surveyed was Customer Meeting Room 1.
  • Customer Meeting Room 1 is located in the centre of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • There are no doors at this entrance.
  • The width of the door opening is 83cm.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Step(s) (Customer Meeting Room 2 and Staff Toilets). Skip to the next section.

Step(s) (Customer Meeting Room 2 and Staff Toilets)

• There is a/are step(s) located to the right side of the branch.
• The step(s) is/are used to access Customer Meeting Room 2 and staff toilets.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 25cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are good.

You are on Customer Meeting Room(s) (2). Skip to the next section.

Customer Meeting Room(s) (2)

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• Access to the Room View
  • The room surveyed was Customer Meeting Room 2.
  • Customer Meeting Room 2 is located at the rear of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Ramp(s) or Slope(s) (Customer Meeting Room 3 & the Left Side of the Branch). Skip to the next section.

Ramp(s) or Slope(s) (Customer Meeting Room 3 & the Left Side of the Branch)

• There is a ramp/slope located to the right of the Transaction Counter .
• The ramp/slope is used to access the Customer Meeting Room 3 and the left side of the branch.
• The gradient of the ramp/slope is slight.
• The width of the ramp/slope is 117cm.

You are on Customer Meeting Room(s) (3). Skip to the next section.

Customer Meeting Room(s) (3)

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• Access to the Room View
  • The room surveyed was Customer Meeting Room 3.
  • Customer Meeting Room 3 is located beyond the transaction counter.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Ramp(s) or Slope(s) (Customer Meeting Rooms 4, 5 and the Accessible Toilet). Skip to the next section.

Ramp(s) or Slope(s) (Customer Meeting Rooms 4, 5 and the Accessible Toilet)

• There is a ramp/slope located to the right of the Transaction Counter .
• The ramp/slope is used to access the Customer Meeting Rooms and Accessible Toilet.
• The gradient of the ramp/slope is slight.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.
• The width of the ramp/slope is 127cm.
• The lighting levels at the ramp/slope are good.

You are on Customer Meeting Room(s) (4). Skip to the next section.

Customer Meeting Room(s) (4)

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• Access to the Room View
  • The room surveyed was Customer Meeting Room 4.
  • Customer Meeting Room 4 is located beyond the transaction counter.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (5). Skip to the next section.

Customer Meeting Room(s) (5)

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• Access to the Room View
  • The room surveyed was Customer Meeting Room 5.
  • Customer Meeting Room 5 is located beyond the transaction counter.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located at the rear of the venue.
  • This accessible toilet is approximately 21m from the main entrance.
  • There is ramped/sloped access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 225cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 103cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm.
  • The height of the hand dryer is 113cm.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.