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Skipton Building Society - Wilmslow

48-50 Grove Street, Wilmslow, Cheshire, SK9 1DS

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Access Guide

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Branch Information

  • For opening times and services available in this branch, please visit the Wilmslow branch page on the Skipton Building Society website.
  • This branch is located in/on a main shopping street/area.
  • The main shopping street/area is pedestrianised.
  • The branch is located within Grove Street.
  • The details within this access guide relate to the Skipton Building Society branch and not the shopping area.
  • Colleagues do receive diversity and inclusion training.
  • There is not a colleague trained in British Sign Language.
  • There is a colleague that is a dementia friend.
  • The branch does have a magnifying glass available.
  • The branch does have a signature guide available.
  • The alternative formats documents can be provided in include; audio on request, large print on request and Braille on request.
  • There is a/are hearing assistance system(s) available.
  • There is a/are hearing assistance system(s) available for the customer meeting rooms and transaction counters.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the branch.
    • The nearest train station is Wilmslow .
  • Parking View
    • The branch has its own car park.
    • The car park is located to the rear of the branch.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 1 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 400cm x 500cm.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The nearest designated bay is 35m from the main entrance at the front of the building.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • Customers do not have to cross a road between the car park and the branch.
    • The car park does not have a height restriction barrier.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Grove aveune.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is external signage.
    • The sign(s) is/are located above the main entrance.
    • The branch is clearly signed with 'Skipton Building Society'.
    • There is a list of services at the entrance area.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 94cm from floor level.
    • The exit push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
  • Ramp/Slope View
    • The ramp/slope is located on the left when facing the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Branch Internal Access

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet.
  • The lighting levels are varied.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests.

Transaction Desk(s)

  • There is/are 3 desk(s) in the branch.
  • The desk(s) is/are located at the front of the branch on the left and right.
  • The nearest desk is approximately 5m from the entrance/lift.
  • The desk(s) is/are clearly signed.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the some of the desks which could adversely affect the ability of someone to lip read.
  • The desk(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the desk(s) are good.
  • The distance between the floor and the underside of the lowest desk is 70cm.
  • The distance between the floor and the underside of the desk(s) is 70cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • There is a hearing assistance system at the desk(s).
  • The system is a portable loop.
  • The hearing system is available only on request.
  • Some of the hearing assistance systems are signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Room 1)

  • Access to the Room View
    • The room surveyed was Room 1.
    • Room 1 is located ahead on the right as you enter the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There are some chairs with armrests on both side within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Customer Meeting Room(s) (Room 2)

  • Access to the Room View
    • The room surveyed was Room 2.
    • Room 2 is located ahead towards the rear of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is not fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s)

  • The accessible toilet is within a staff area, please speak to a member of staff if you require the use of this facility.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of the branch.
    • This accessible toilet is approximately 19m from the main entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 166cm x 220cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 118cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is not an emergency alarm.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are coat hook(s).
    • The height of the coat hook is 120cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm.
    • The height of the toilet roll holder is 94cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm.
    • The height of the wash basin is 68cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are not available.