Access Guide
Location
- The venue is situated outside the centre of the town or city.
- This venue is situated in Knowle.
- The venue is situated on a road which has a steep gradient.
- The nearest mainline station is Dorridge.
Opening Times
- Monday 08:30 - 12:30.
- Monday 13:30 - 18:00.
- Tuesday 08:30 - 12:30.
- Tuesday 13:30 - 18:00.
- Wednesday 08:30 - 12:30.
- Thursday 08:30 - 12:30.
- Thursday 13:30 - 18:00.
- Friday 08:30 - 12:30.
- Friday 13:30 - 18:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The patron does not have to cross a road.
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Comments
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- The car park is 15m from the venue's entrance.
- The convenient dropoff point is located adjacent to the entrance
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Parking
- The venue does have its own car park.
- There are 4 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 363cm x 482cm (11ft 11in x 15ft 10in).
- The nearest designated bay is 15m (16yd) from the main accessible entrance.
- The car park surface is tarmac.
- The car park does not have a height restriction barrier.
Outside Access (Downing Close)
- There is level access into the venue.
- The bell is in a suitable position to allow wheelchair users to gain access.
- The main doors open automatically.
- The doors are single width.
- The door opening is 126cm (4ft 2in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are single width.
- The door opening is 126cm (4ft 2in) wide.
Reception
- The reception desk is 7m (22ft 12in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
- This accessible toilet is located off the waiting area.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 177cm x 215cm (5ft 10in x 7ft 1in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm (2ft 10in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 125cm (4ft 1in).
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Wall mounted and drop down rails are available.
- There are baby changing facilities in the accessible toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located off reception.
- The female toilets are 8m (26ft 3in) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located off reception.
- The male toilets are 8m (26ft 3in) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the rear of the building.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are available.