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Arden Medical Centre

Downing Close, Knowle, West Midlands, B93 0QA

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Access Guide

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Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Knowle.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Dorridge.

COVID-19 Information

Opening Times

  • Monday 08:30 - 12:30.
  • Monday 13:30 - 18:00.
  • Tuesday 08:30 - 12:30.
  • Tuesday 13:30 - 18:00.
  • Wednesday 08:30 - 12:30.
  • Thursday 08:30 - 12:30.
  • Thursday 13:30 - 18:00.
  • Friday 08:30 - 12:30.
  • Friday 13:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The patron does not have to cross a road.
  • Comments View
    • The car park is 15m from the venue's entrance.
    • The convenient dropoff point is located adjacent to the entrance
    • .

Parking

  • The venue does have its own car park.
  • There are 4 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 363cm x 482cm (11ft 11in x 15ft 10in).
  • The nearest designated bay is 15m (16yd) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.

Outside Access (Downing Close)

  • There is level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 126cm (4ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 126cm (4ft 2in) wide.

Reception

  • The reception desk is 7m (22ft 12in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
    • This accessible toilet is located off the waiting area.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 177cm x 215cm (5ft 10in x 7ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm (2ft 10in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 125cm (4ft 1in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the rear of the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.