You are on Introduction. Skip to the next section.

Introduction

• Help points connected directly to the Special Assistance Help Desk are located outside the terminal, at the International Rail Station and in all the car parks.
• Passengers travelling from Birmingham Airport who require assistance should call OCS on 0121 767 7878 who will assess individual circumstances.
• The Rail Link is a mono rail type shuttle between the terminal and Birmingham International Rail Station, which also gives access to Birmingham NEC. This service is available 05.15 - 02.00.
• For NCP pre bookings please call 0870 606 7050.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Birmingham.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Birmingham International.

You are on Parking (Drop and Go). Skip to the next section.

Parking (Drop and Go)

• The venue does have its own car park.

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• Venue Car Park View
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 9 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 420cm x 590cm (13ft 9in x 19ft 4in).
  • The nearest designated bay is 70m (77yd) from the main entrance.
  • The furthest designated bay is 110m (120yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Comments View
  • A sixty minute complimentary parking facility is available for Blue Badge holders in the Drop and Go car park.
  • To validate free parking please go to the meet and greet cabin within the Drop and Go car park.

You are on Parking (Short and Medium Stay Car Park 1). Skip to the next section.

Parking (Short and Medium Stay Car Park 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 57 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • The patron does have to cross a road.
  • The car park does have a height restriction barrier.

You are on Parking (Short and Medium Stay Car Park 2). Skip to the next section.

Parking (Short and Medium Stay Car Park 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 9 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 375cm x 610cm (12ft 4in x 20ft 0in).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • The patron does have to cross a road.
  • The car park does have a height restriction barrier.
• Comments View
  • This car park is connected to the Short and Medium Stay Car Park 3.

You are on Parking (Short and Medium Stay Car Park 3). Skip to the next section.

Parking (Short and Medium Stay Car Park 3)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • There are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • The patron does have to cross a road.
  • The car park does have a height restriction barrier.
• Comments View
  • There is some ground level parking before entering the multi storey at this car park.
  • this car park is connected to the Short and Medium Stay Car Park 2.

You are on Parking (Long Stay Car Park). Skip to the next section.

Parking (Long Stay Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 38 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 525cm (12ft 2in x 17ft 3in).
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

You are on Outside Access (Main Entrance Terminal North). Skip to the next section.

Outside Access (Main Entrance Terminal North)

• This information is for the entrance located at the front of the terminal.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 173cm (5ft 8in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 173cm (5ft 8in) wide.

You are on Reception (Special Assistance Help Desk). Skip to the next section.

Reception (Special Assistance Help Desk)

• The desk/counter is 40m (43yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.

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• Comments View
  • To contact the Special Assistance Help Desk please telephone 0121 767 7878 or email [email protected].

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.

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• Comments View
  • Hearing loops are fitted at various desks and check-ins within the terminal.

You are on Level Change (Inside Terminal). Skip to the next section.

Level Change (Inside Terminal)

• There is a ramp or slope to access this service.
• The ramp or slope is located between the north and south of the terminal.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Other Floors (Terminal North). Skip to the next section.

Other Floors (Terminal North)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is bright.

You are on Lift (Terminal North). Skip to the next section.

Lift (Terminal North)

• There is a lift for public use.
• The lift is located on the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 19m (21yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 124cm x 230cm (4ft 1in x 7ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Toilet with Adaptations (Terminal North). Skip to the next section.

Toilet with Adaptations (Terminal North)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 33m (36yd 3in) from the main entrance.
  • This accessible toilet is located on the main concourse.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 170cm x 224cm (5ft 7in x 7ft 4in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.
  • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

You are on Standard Toilet(s) (Terminal North). Skip to the next section.

Standard Toilet(s) (Terminal North)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the main concourse.
  • The female and male toilets are 33m (36yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.

You are on Outside Access (Alternative Entrance Terminal South). Skip to the next section.

Outside Access (Alternative Entrance Terminal South)

• This information is for the entrance located at the front of the terminal.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 189cm (6ft 2in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 172cm (5ft 8in) wide.

You are on Other Floors (Terminal South). Skip to the next section.

Other Floors (Terminal South)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is bright.

You are on Lift (Terminal South). Skip to the next section.

Lift (Terminal South)

• There is a lift for public use.
• The lift is located on the main concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 44m (48yd) from alternative entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 124cm x 200cm (4ft 1in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Toilet with Adaptations (Terminal South). Skip to the next section.

Toilet with Adaptations (Terminal South)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the alternative entrance.
  • This accessible toilet is located on the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door is light.
  • The dimensions of the accessible toilet are 148cm x 218cm (4ft 10in x 7ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The lighting levels are bright.
• Comments View
  • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

You are on Standard Toilet(s) (Terminal South). Skip to the next section.

Standard Toilet(s) (Terminal South)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the left as you enter.
  • The female and male toilets are 16m (17yd) from the alternative entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the toilets.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level 1.