You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Chelmsley Wood.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 02:00.
• Tuesday 05:00 - 02:00.
• Wednesday 05:00 - 02:00.
• Thursday 05:00 - 02:00.
• Friday 05:00 - 02:00.
• Saturday 05:00 - 02:00.
• Sunday 07:00 - 02:00.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 05:40 - 21:00.
• Tuesday 05:40 - 21:00.
• Wednesday 05:40 - 21:00.
• Thursday 05:40 - 21:00.
• Friday 05:40 - 21:00.
• Saturday 05:40 - 21:00.
• Sunday 07:40 - 21:00.

You are on Parking (Short Stay). Skip to the next section.

Parking (Short Stay)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park is located opposite the multi storey car park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 700cm (11ft 10in x 22ft 12in).
  • The nearest designated bay is 30m (32yd 2ft) from the main entrance.
  • The furthest designated bay is 95m (103yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located across from the taxi rank at the front of the building.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • Proof reader - put picture 4 in picture 2 position please
  • Parking must be paid in the station concourse as there are no machines in the car park.
  • There is a free 20 minute short stay policy.

You are on Parking (Long Stay). Skip to the next section.

Parking (Long Stay)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located opposite the car park entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 545cm x 595cm (17ft 11in x 19ft 6in).
  • The nearest designated bay is 16m (17yd 1ft) from the car park entrance.
  • The furthest designated bay is 55m (60yd 5in) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Multi-Storey). Skip to the next section.

Parking (Multi-Storey)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the left of the car park entrance.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 470cm x 610cm (15ft 5in x 20ft).
  • The nearest designated bay is 55m (60yd 5in) from the car park entrance.
  • The furthest designated bay is 94m (102yd 2ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Other Floors (Multi-Storey). Skip to the next section.

Other Floors (Multi-Storey)

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• Steps View
  • The floors which are accessible by stairs are 1-2-3-4-5-6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • There is an identicle set of stairs on the other side of the multi storey car park, as shown in picture 2.

You are on Lift (Multi-Storey). Skip to the next section.

Lift (Multi-Storey)

• There is a lift for public use.
• The lift is located within the multi-storey car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-2-3-4-5-6.
• The lift is 45m (49yd 8in) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 157cm x 170cm (5ft 2in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are two identical lifts positioned next to each other in the multi-storey car park.

You are on Outside Access (Car Park/Bus Station-Main/Accessible Entrance). Skip to the next section.

Outside Access (Car Park/Bus Station-Main/Accessible Entrance)

• This information is for the entrance located beneath the airport link bridge.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.
• Comments View
  • There is a similar entrance towards the front of the building near the taxi rank.

You are on Level Change (Car Park/Bus Station-Main/Accessible Entrance). Skip to the next section.

Level Change (Car Park/Bus Station-Main/Accessible Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located opposite the accessible entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are the station concourse from the accessible entrance.
• The lift is 10m (10yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 170cm (4ft 11in x 5ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Outside Access (Multi-Storey and Long Stay Car Park Entrance). Skip to the next section.

Outside Access (Multi-Storey and Long Stay Car Park Entrance)

• This information is for the entrance located in the car park.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 184cm (6ft) wide.

You are on Level Change (Multi-Storey and Long Stay Car Park Entrance). Skip to the next section.

Level Change (Multi-Storey and Long Stay Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Other Floors (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC). Skip to the next section.

Other Floors (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are medium.

You are on Lift (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC). Skip to the next section.

Lift (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC)

• There is a lift for public use.
• The lift is located to the left as you enter through the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 8m (8yd 2ft) from the multi-storey and long stay car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 136cm x 213cm (4ft 6in x 6ft 12in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Outside Access (Station Concourse). Skip to the next section.

Outside Access (Station Concourse)

• This information is for the entrance located on the first floor of the building.
• There is level access into the venue.
• Level access is via lift.
• The main doors open (no doors).

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 200cm (6ft 7in) wide.
• Comments View
  • The automatic doors are down on the station level between platforms.

You are on Inside Access (Main Concourse). Skip to the next section.

Inside Access (Main Concourse)

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • There is a monorail which links the station to Birmingham International Airport.
  • There is a moderate slope from the rail link to the station concourse.
  • There is a waiting area situated just inside the station concourse entrance.

You are on Reception. Skip to the next section.

Reception

• The desk is 25m (27yd 1ft) from the lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • There are stairs, an escalator and a lift leading from the ground level to the concourse.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the waiting area.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platforms 1-5 from the station concourse.
• The lift is 10m (10yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 130cm x 150cm (4ft 3in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are 3 identical lifts located off the waiting area.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 13 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 29m (31yd 2ft) from the lift.
• This office is located on Platforms 2 and 4.
• The train companies operating from within this station are Avanti and Central.
• There is a taxi rank at the station.
• The taxi rank is located opposite the accessible entrance.
• The taxi rank is 18m (19yd 2ft) from the accessible entrance.
• Shops and services within the station include Gourmet Coffee Bar & Kitchen, Cafe Ritazza, Bureau de Change, WHSmith, Subway, First Class Lounge, GreenMotion Car & Van Rental, ICS Print & Copy.
• All key concourse shops and services have level access.
• There are 5 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, contact staff.
• Comments View
  • Platforms 1 to 5 are accessible to a wheelchair user.

You are on Train Station Platform (1 to 5). Skip to the next section.

Train Station Platform (1 to 5)

• This information is for platform(s) 1, 2, 3, 4 and 5.
• The platform(s) accessed by lift is / are 1, 2, 3, 4 and 5.

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• Comments View
  • The nearest accessible toilets are up on the concourse.

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk is 30m (32yd 2ft) from the lift.
• There is not level access to reception from the entrance.
• The reception desk is high.
• The desk does not have a lowered section.
• The lighting levels are bright.

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• Comments View
  • If not permanently held open, there is a single width door to enter.

You are on Level Change (Platform 4 Customer Service Office). Skip to the next section.

Level Change (Platform 4 Customer Service Office)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp or slope is 120cm (3ft 11in).

You are on Accessible Toilet (Concourse). Skip to the next section.

Accessible Toilet (Concourse)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the accessible entrance.
  • This accessible toilet is located just in front of the entrance to the waiting area.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff. It is a code.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 157cm x 249cm (5ft 2in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet (Car Park/ Bus Station). Skip to the next section.

Accessible Toilet (Car Park/ Bus Station)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 7m (7yd 1ft) from the accessible entrance.
  • This accessible toilet is located opposite the accessible entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff. It is a code.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 207cm x 217cm (6ft 9in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Concourse). Skip to the next section.

Standard Toilet(s) (Concourse)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located just in front of the entrance to the waiting area.
  • The female toilets are 30m (32yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located just in front of the entrance to the waiting area.
  • The male toilets are 30m (32yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the standard male and female toilets.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
• Comments View
  • There are also standard male and female toilets on platforms 2 and 4.

You are on Standard Toilet(s) (Car Park/ Bus Station). Skip to the next section.

Standard Toilet(s) (Car Park/ Bus Station)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located opposite the accessible entrance.
  • The female toilets are 9m (9yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located opposite the accessible entrance.
  • The male toilets are 9m (9yd 2ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The photograph shows the slope leading down to the station from the monorail airport link.