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Birmingham International Station

Bickenhill Lane, Birmingham Airport, Birmingham, West Midlands, B40 1PA

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Chelmsley Wood.
  • There is a bus stop within 150m (164yds) of the venue.

COVID-19 Information

Opening Times (Station)

  • Monday 05:00 - 02:00.
  • Tuesday 05:00 - 02:00.
  • Wednesday 05:00 - 02:00.
  • Thursday 05:00 - 02:00.
  • Friday 05:00 - 02:00.
  • Saturday 05:00 - 02:00.
  • Sunday 07:00 - 02:00.

Opening Times (Ticket Office)

  • Monday 05:40 - 21:00.
  • Tuesday 05:40 - 21:00.
  • Wednesday 05:40 - 21:00.
  • Thursday 05:40 - 21:00.
  • Friday 05:40 - 21:00.
  • Saturday 05:40 - 21:00.
  • Sunday 07:40 - 21:00.

Parking (Short Stay)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Venue Car Park View
    • The car park is located opposite the multi storey car park.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 700cm (11ft 10in x 22ft 12in).
    • The nearest designated bay is 30m (32yd 2ft) from the main entrance.
    • The furthest designated bay is 95m (103yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located across from the taxi rank at the front of the building.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • Proof reader - put picture 4 in picture 2 position please
    • Parking must be paid in the station concourse as there are no machines in the car park.
    • There is a free 20 minute short stay policy.

Parking (Long Stay)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located opposite the car park entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 545cm x 595cm (17ft 11in x 19ft 6in).
    • The nearest designated bay is 16m (17yd 1ft) from the car park entrance.
    • The furthest designated bay is 55m (60yd 5in) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Parking (Multi-Storey)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the left of the car park entrance.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 470cm x 610cm (15ft 5in x 20ft).
    • The nearest designated bay is 55m (60yd 5in) from the car park entrance.
    • The furthest designated bay is 94m (102yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 220cm (7ft 3in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Other Floors (Multi-Storey)

  • Steps View
    • The floors which are accessible by stairs are 1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • There is an identicle set of stairs on the other side of the multi storey car park, as shown in picture 2.

Lift (Multi-Storey)

  • There is a lift for public use.
  • The lift is located within the multi-storey car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3-4-5-6.
  • The lift is 45m (49yd 8in) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 157cm x 170cm (5ft 2in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are two identical lifts positioned next to each other in the multi-storey car park.

Outside Access (Car Park/Bus Station-Main/Accessible Entrance)

  • This information is for the entrance located beneath the airport link bridge.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.

Level Change (Car Park/Bus Station-Main/Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Lift (Accessible Entrance)

  • There is a lift for public use.
  • The lift is located opposite the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are the station concourse from the accessible entrance.
  • The lift is 10m (10yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 170cm (4ft 11in x 5ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Multi-Storey and Long Stay Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 184cm (6ft) wide.

Level Change (Multi-Storey and Long Stay Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Other Floors (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.

Lift (Multi-Storey and Long Stay Car Parks to Concourse, Trains and NEC)

  • There is a lift for public use.
  • The lift is located to the left as you enter through the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 8m (8yd 2ft) from the multi-storey and long stay car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 136cm x 213cm (4ft 6in x 6ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Station Concourse)

  • This information is for the entrance located on the first floor of the building.
  • There is level access into the venue.
  • Level access is via lift.
  • The main doors open (no doors).
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 200cm (6ft 7in) wide.
  • Comments View
    • The automatic doors are down on the station level between platforms.

Inside Access (Main Concourse)

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There is a monorail which links the station to Birmingham International Airport.
    • There is a moderate slope from the rail link to the station concourse.
    • There is a waiting area situated just inside the station concourse entrance.

Reception

  • The desk is 25m (27yd 1ft) from the lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are stairs, an escalator and a lift leading from the ground level to the concourse.

Lift

  • There is a lift for public use.
  • The lift is located off the waiting area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platforms 1-5 from the station concourse.
  • The lift is 10m (10yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 150cm (4ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Train Station

  • There are generally 13 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 29m (31yd 2ft) from the lift.
  • This office is located on Platforms 2 and 4.
  • The train companies operating from within this station are Avanti and Central.
  • There is a taxi rank at the station.
  • The taxi rank is located opposite the accessible entrance.
  • The taxi rank is 18m (19yd 2ft) from the accessible entrance.
  • Shops and services within the station include Gourmet Coffee Bar & Kitchen, Cafe Ritazza, Bureau de Change, WHSmith, Subway, First Class Lounge, GreenMotion Car & Van Rental, ICS Print & Copy.
  • All key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact staff.
  • Comments View
    • Platforms 1 to 5 are accessible to a wheelchair user.

Train Station Platform (1 to 5)

  • This information is for platform(s) 1, 2, 3, 4 and 5.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4 and 5.

Reception (Customer Services)

  • The desk is 30m (32yd 2ft) from the lift.
  • There is not level access to reception from the entrance.
  • The reception desk is high.
  • The desk does not have a lowered section.
  • The lighting levels are bright.
  • Comments View
    • If not permanently held open, there is a single width door to enter.

Level Change (Platform 4 Customer Service Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp or slope is 120cm (3ft 11in).

Accessible Toilet (Concourse)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • The accessible toilet is 30m (32yd 2ft) from the accessible entrance.
    • The accessible toilet is located just in front of the entrance to the waiting area.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 157cm x 249cm (5ft 2in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Car Park/ Bus Station)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 7m (7yd 1ft) from the accessible entrance.
    • The accessible toilet is located opposite the accessible entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 207cm x 217cm (6ft 9in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Standard Toilet(s) (Concourse)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located just in front of the entrance to the waiting area.
    • The female toilets are 30m (32yd 2ft) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located just in front of the entrance to the waiting area.
    • The male toilets are 30m (32yd 2ft) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard male and female toilets.
    • The height of the baby change table once extended is 80cm (2ft 7in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.
  • Comments View
    • There are also standard male and female toilets on platforms 2 and 4.

Standard Toilet(s) (Car Park/ Bus Station)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The photograph shows the slope leading down to the station from the monorail airport link.