Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Lea Hall.
- There is not a tram stop within 150m (164yds) of the venue.
Opening Times (Summer - April to the end of October)
- Monday Closed.
- Tuesday Closed.
- Wednesday 10:30 - 16:30.
- Thursday 10:30 - 16:30.
- Friday 10:30 - 16:30.
- Saturday 10:30 - 16:30.
- Sunday 10:30 - 16:30.
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Comments
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- The venue is also open on bank holidays, and for occasional evening events up to 22.00hrs; please check the website for details.
Opening Times (Winter - November to the end of March)
- Monday Closed.
- Tuesday Closed.
- Wednesday 10:30 - 15:30.
- Thursday 10:30 - 15:30.
- Friday 10:30 - 15:30.
- Saturday 10:30 - 15:30.
- Sunday 10:30 - 15:30.
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Comments
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- The venue is open on bank holidays or for special events, please check the website.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The nearest Blue Badge bay is 2m (2yd 7in) from the Car Park to Main Entrance Gates.
- The furthest Blue Badge bay is 11m (12yd 1in) from the Car Park to Main Entrance Gates.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Car Park to Entrance Gate and Ticket Kiosk)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 87cm (2ft 10in).
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Comments
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- There is a double gate to the left of the entrance which is opened when events are taking place, as shown in photograph 1.
Reception (Ticket Kiosk)
- The desk/counter is 3m (3yd 10in) from the main entrance gates.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
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Comments
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- The Ticket Kiosk Reception doubles up as the shop.
Eating and Drinking (Courtyard Café)
- The following information is for the café.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 9m (9yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks and sandwiches.
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Comments
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- Café counter height is 105cm. There is mixed seating of bench and chairs with no armrests. Highest table is 73cm and lowest is 70cm; the majority are 73cm.
Parks and Gardens
- The park or garden does have footpaths.
- The path(s) has a / have gravel surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are moderate slopes on the paths.
- There are bench seats situated along the paths for people to rest.
Outside Access (The Gardens)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- There are no doors at this entrance.
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 370cm (12ft 2in).
Melon Ground
- This is an enclosed garden area where outdoor concerts are held during the Summer months.
- Access is via slope/steps. Slope gradient is steep and the two steps down have a height 12cm.
- There is also an accessible entrance which is 44m from the main accessible gates; the width of this entrance is 90cm.
Green House
- Entrance to this small building is via a ramp/slope which is slight going up and a short steep down.
- Doors are double (one door closed), open away from you (push) are heavy to open, width 90cm.
Music Room
- Entrance to this small building is via steps height 15cm.
- Doors are double (one door closed), open away from you (push) are heavy to open, width 85cm.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance gates.
- This accessible toilet is located to the left after entering through the main gates.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 147cm x 244cm (4ft 10in x 8ft).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 128cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 130cm (4ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the female toilets.
- The height of the baby change table once extended is 81cm (2ft 8in).
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Comments
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- The baby changing table is custom made and not a standard drop down style.
Level Change (Accessible and Standard Female Toilet)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
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Comments
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- There are 3 separate ramps to access the accessible and ladies toilets. The ramps have a slight gradient.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the left after entering through the main gates.
- The female toilet(s) is/are approximately 29m (31yd 2ft) from the main entrance gates.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the left after entering through the main gates.
- The male toilet(s) is/are approximately 21m (22yd 2ft) from the main entrance gates.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the female standard toilets.
- The height of the baby change table once extended is 81cm (2ft 8in).
- Inside the venue, there is not level access to the baby change facility.
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Comments
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- The baby changing table is custom made and not a standard drop down style.
Standard Toilet(s) (Outdoor Compost Toilet)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the rear of the gardens just outside the walled garden.
- The shared toilet(s) is/are approximately 450m (492yd 5in) from the main entrance.
- Inside the venue, there is not level access to the shared toilet(s).
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the female toilets.
- The height of the baby change table once extended is 81cm (2ft 8in).
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Comments
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- The outdoor compost toilets have a ramp to the right side for an advertised shared accessible toilet. The sliding doors are difficult to open with an entrance width of 76cm.
- There is not a 150 x 150 manoeuvring space for a wheelchair and it does not have a transfer space.
- There is also a shared standard toilet to the front with access via three steps.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located within the gardens.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.
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Comments
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- The gardens have accessibility scooters which can be hired free of charge but need to be pre-booked.