You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Lea Hall.
• There is not a tram stop within 150m (164yds) of the venue.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in February 2022.
• There is a member of staff available at the entrance.
• During opening hours the entry/box office is manned.
• There is a hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• The height of the hand sanitiser is 114cm.
• Hand sanitisers are available inside the venue.
• Hand sanitisers are positioned around the venue.
• There is not a limited number of people allowed inside.
• There is not a one-way system throughout.
• Toilets are available.

You are on Opening Times (Summer - April to the end of October). Skip to the next section.

Opening Times (Summer - April to the end of October)

• Monday Closed.
• Tuesday Closed.
• Wednesday 10:30 - 16:30.
• Thursday 10:30 - 16:30.
• Friday 10:30 - 16:30.
• Saturday 10:30 - 16:30.
• Sunday 10:30 - 16:30.

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• Comments View
  • The venue is also open on bank holidays, and for occasional evening events up to 22.00hrs; please check the website for details.

You are on Opening Times (Winter - November to the end of March). Skip to the next section.

Opening Times (Winter - November to the end of March)

• Monday Closed.
• Tuesday Closed.
• Wednesday 10:30 - 15:30.
• Thursday 10:30 - 15:30.
• Friday 10:30 - 15:30.
• Saturday 10:30 - 15:30.
• Sunday 10:30 - 15:30.

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• Comments View
  • The venue is open on bank holidays or for special events, please check the website.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The nearest Blue Badge bay is 2m (2yd 7in) from the Car Park to Main Entrance Gates.
  • The furthest Blue Badge bay is 11m (12yd 1in) from the Car Park to Main Entrance Gates.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Car Park to Entrance Gate and Ticket Kiosk). Skip to the next section.

Outside Access (Car Park to Entrance Gate and Ticket Kiosk)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 87cm (2ft 10in).

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• Comments View
  • There is a double gate to the left of the entrance which is opened when events are taking place, as shown in photograph 1.

You are on Reception (Ticket Kiosk). Skip to the next section.

Reception (Ticket Kiosk)

• The desk/counter is 3m (3yd 10in) from the main entrance gates.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • The Ticket Kiosk Reception doubles up as the shop.

You are on Eating and Drinking (Courtyard Café). Skip to the next section.

Eating and Drinking (Courtyard Café)

• The following information is for the café.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 9m (9yd 2ft) from the main entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks and sandwiches.

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• Comments View
  • Café counter height is 105cm. There is mixed seating of bench and chairs with no armrests. Highest table is 73cm and lowest is 70cm; the majority are 73cm.

You are on Parks and Gardens. Skip to the next section.

Parks and Gardens

• The park or garden does have footpaths.
• The path(s) has a / have gravel surface(s).
• The majority of the path(s) is / are wide enough for wheelchair users.
• There are steep slopes on the paths.
• There are bench seats situated along the paths for people to rest.

You are on Outside Access (The Gardens). Skip to the next section.

Outside Access (The Gardens)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• There are no doors at this entrance.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 370cm (12ft 2in).

You are on Melon Ground. Skip to the next section.

Melon Ground

• This is an enclosed garden area where outdoor concerts are held during the Summer months.
• Access is via slope/steps. Slope gradient is steep and the two steps down have a height 12cm.
• There is also an accessible entrance which is 44m from the main accessible gates; the width of this entrance is 90cm.

You are on Green House. Skip to the next section.

Green House

• Entrance to this small building is via a ramp/slope which is slight going up and a short steep down.
• Doors are double (one door closed), open away from you (push) are heavy to open, width 90cm.

You are on Music Room. Skip to the next section.

Music Room

• Entrance to this small building is via steps height 15cm.
• Doors are double (one door closed), open away from you (push) are heavy to open, width 85cm.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance gates.
  • This accessible toilet is located to the left after entering through the main gates.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 147cm x 244cm (4ft 10in x 8ft).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 128cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 130cm (4ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female toilets.
  • The height of the baby change table once extended is 81cm (2ft 8in).
• Comments View
  • The baby changing table is custom made and not a standard drop down style.

You are on Level Change (Accessible and Standard Female Toilet). Skip to the next section.

Level Change (Accessible and Standard Female Toilet)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

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• Comments View
  • There are 3 separate ramps to access the accessible and ladies toilets. The ramps have a slight gradient.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left after entering through the main gates.
  • The female toilet(s) is/are approximately 29m (31yd 2ft) from the main entrance gates.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left after entering through the main gates.
  • The male toilet(s) is/are approximately 21m (22yd 2ft) from the main entrance gates.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female standard toilets.
  • The height of the baby change table once extended is 81cm (2ft 8in).
  • Inside the venue, there is not level access to the baby change facility.
• Comments View
  • The baby changing table is custom made and not a standard drop down style.

You are on Standard Toilet(s) (Outdoor Compost Toilet). Skip to the next section.

Standard Toilet(s) (Outdoor Compost Toilet)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the rear of the gardens just outside the walled garden.
  • The shared toilet(s) is/are approximately 450m (492yd 5in) from the main entrance.
  • Inside the venue, there is not level access to the shared toilet(s).
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female toilets.
  • The height of the baby change table once extended is 81cm (2ft 8in).
• Comments View
  • The outdoor compost toilets have a ramp to the right side for an advertised shared accessible toilet. The sliding doors are difficult to open with an entrance width of 76cm.
  • There is not a 150 x 150 manoeuvring space for a wheelchair and it does not have a transfer space.
  • There is also a shared standard toilet to the front with access via three steps.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located within the gardens.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.

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• Comments View
  • The gardens have accessibility scooters which can be hired free of charge but need to be pre-booked.