You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:15 - 19:00.
• Tuesday 06:15 - 19:00.
• Wednesday 06:15 - 19:00.
• Thursday 06:15 - 19:00.
• Friday 06:15 - 20:00.
• Saturday 08:00 - 20:00.
• Sunday 09:00 - 14:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
  • The nearest Blue Badge bay is 45m (49yd 8in) from the main entrance.
  • The furthest Blue Badge bay is 84m (91yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the bus terminal.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
• Comments View
  • There is another car park on Elmond Lane for the platform 2 side of the train station.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the side of the venue on Station Road.
• There is not level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use the system.
• There is a touch screen.
• The touch screen is not at a suitable height for a wheelchair user.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located within the reception area.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

You are on Outside Access (Platform 1 Accessible Entrance). Skip to the next section.

Outside Access (Platform 1 Accessible Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• There are no doors at this entrance.

You are on Level Change (Platform 1 Accessible Entrance). Skip to the next section.

Level Change (Platform 1 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 245cm (8ft).

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located on Elmond Lane.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 120cm (3ft 11in).

You are on Level Change (Platform 2 Entrance). Skip to the next section.

Level Change (Platform 2 Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 22.00 - 06.15 Monday to Saturday and 22.00 to 08.00 Sundays.
• There is a ticket office.
• The ticket office is located beyond the main entrance.
• The ticket office is 4m (4yd 1ft) from the main entrance.
• The train companies operating from within this station are West Midland Rail.
• The train companies that operate within this station include:.
• Please click here for access information for West Midland Rail.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Platforms 1 and 2 are accessible to a wheelchair user via a ramped footbridge. There is also a stepped footbridge to access both platforms.

You are on Level Change (Ramped Footbridge). Skip to the next section.

Level Change (Ramped Footbridge)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located by the car park.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Level Change (Stepped Footbridge). Skip to the next section.

Level Change (Stepped Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from platforms 1 and 2.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 3m (3yd 10in) from the main entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 62cm (2ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

You are on Level Change (Platform 1 Entrance). Skip to the next section.

Level Change (Platform 1 Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 6 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.