Skip to main content

Marston Green Station

Holly Lane, Marston Green, West Midlands, B37 7AB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Hours

Opening Times (Ticket Office)

  • Monday 06:15 - 19:00.
  • Tuesday 06:15 - 19:00.
  • Wednesday 06:15 - 19:00.
  • Thursday 06:15 - 19:00.
  • Friday 06:15 - 20:00.
  • Saturday 08:00 - 20:00.
  • Sunday 09:00 - 14:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
    • The nearest Blue Badge bay is 45m (49yd 8in) from the main entrance.
    • The furthest Blue Badge bay is 84m (91yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the bus terminal.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.
  • Comments View
    • There is another car park on Elmond Lane for the platform 2 side of the train station.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the venue on Station Road.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception (Ticket Office)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located within the reception area.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (Platform 1 Accessible Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Platform 1 Accessible Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 245cm (8ft).

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located on Elmond Lane.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 120cm (3ft 11in).

Level Change (Platform 2 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 22.00 - 06.15 Monday to Saturday and 22.00 to 08.00 Sundays.
  • There is a ticket office.
  • The ticket office is located beyond the main entrance.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies operating from within this station are West Midland Rail.
  • The train companies that operate within this station include:.
  • Please click here for access information for West Midland Rail.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are not available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Platforms 1 and 2 are accessible to a wheelchair user via a ramped footbridge. There is also a stepped footbridge to access both platforms.

Level Change (Ramped Footbridge)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located by the car park.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Level Change (Stepped Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from platforms 1 and 2.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the main entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 62cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Train Station Platform

Level Change (Platform 1 Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 6 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.