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Solihull Hearing Centre

29 High Street, Solihull, West Midlands, B91 3SJ

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Solihull.
  • There is not a tram stop within 150m (164yds) of the venue.

COVID-19 Information

  • The information in this section was taken in February 2022.
  • There is not a member of staff available at the entrance.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitisers range between 100cm and 114cm.
  • Hand sanitisers are available inside the venue.
  • There is not a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • There is not clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are not available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • Monday 09:30 - 16:30.
  • Tuesday 09:30 - 16:30.
  • Wednesday 09:30 - 16:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday 09:30 - 12:30.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Touchwood.
    • The car park is located In Touchwood Shopping Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The most convenient drop off point is located to the rear of the venue along the service road to Delivery Area E.
    • Pictures 1 and 2 are in Touchwood car park.
    • There is also another public car parks within Mell Square.

Outside Access (High Street)

  • Entrance View
    • This information is for the entrance located within Doubleday House.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
  • Step(s) View
    • The step(s) is/are located to the front of the venue.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
  • Comments View
    • Internally there are two further doors in corridor on route to the Hearing Centre, the first door is single width 78cm and is held open during office hours. The second door is into the Hearing Centre.
    • In this corridor there is one step down in front of the Hearing Centre entrance which has a height of 18cm.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located in Delivery Area E which is along a service road called Poplar Road.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 72cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 73cm.
  • Ramp/Slope View
    • The ramp/slope is located to the front of the rear entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located at the door of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 4cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The ramp/slope is into a rear staff car park.
    • The Hearing Centre advises clients to telephone them upon arrival at Delivery Area E and a member of staff will come out and assist them into the centre.
    • At the door there is one shallow step.

Reception

  • The desk/counter is 3m (3yd 10in) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are good.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.