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Solihull Hearing Centre

29 High Street, Solihull, West Midlands, B91 3SJ

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Solihull.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Solihull.

Opening Times

  • Monday 09:30 - 16:30.
  • Tuesday 09:30 - 16:30.
  • Wednesday 09:30 - 16:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday 09:30 - 12:30.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (High Street)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.

Level Change (High Street)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.

Outside Access (Rear Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 73cm (2ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 76cm (2ft 6in) wide.

Level Change (Rear Entrance)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are shallow.
  • The steps do not have handrails.

Reception

  • The desk/counter is 3m (3yd 10in) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the rear of venue.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments View
    • The photo shows the step from the first entrance door leading to the second door.