You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include accommodation, restaurant and bar, function suites, conference facilities, health club with swimming pool and jacuzzi, squash court/studio and a fitness suite.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Troon.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in February 2021.
• There are separate doors for entering and exiting.
• There is not a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is not clearly marked/signed.
• There is clear signage inside to help with social distancing.
• Furniture has been repositioned to provide a 2m distance between visitors and the desk.
• Toilets are available.
• The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Opening Times (Restaurant). Skip to the next section.

Opening Times (Restaurant)

• Monday 07:00 - 10:00.
• Monday 12:00 - 21:30.
• Tuesday 07:00 - 10:00.
• Tuesday 12:00 - 21:30.
• Wednesday 07:00 - 10:00.
• Wednesday 12:00 - 21:30.
• Thursday 07:00 - 10:00.
• Thursday 12:00 - 21:30.
• Friday 07:00 - 10:00.
• Friday 12:00 - 21:30.
• Saturday 07:00 - 10:30.
• Saturday 12:00 - 21:30.
• Sunday 07:00 - 10:30.
• Sunday 12:00 - 21:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 455cm x 620cm (14ft 11in x 20ft 4in).
  • The nearest Blue Badge bay is 41m (44yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Spa). Skip to the next section.

Parking (Spa)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 430cm x 480cm (14ft 1in x 15ft 9in).
  • The nearest Blue Badge bay is 33m (36yd 3in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 80cm (2ft 7in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 118cm (3ft 10in).
• Comments View
  • If accessing the entrance from the steps there are a set of double width automatic doors (153cm) to access the entrance.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 140cm (4ft 7in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 9 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is an assistance bell at the bottom of the ramp.

You are on Outside Access (Spa Entrance). Skip to the next section.

Outside Access (Spa Entrance)

• This information is for the entrance located to the rear of the building.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 126cm (4ft 2in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 125cm (4ft 1in).

You are on Outside Access (Function Suite Entrance). Skip to the next section.

Outside Access (Function Suite Entrance)

• This information is for the entrance located at the front of the building, to the right.
• There is not level access into the venue.
• Function Suite Entrance
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 128cm (4ft 2in).

You are on Level Change (Function Suite Entrance). Skip to the next section.

Level Change (Function Suite Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 122cm (4ft).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is a similar entrance to the function suites accessed via 1 step on Crosbie Road.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 14m (15yd 11in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played in the bar/restaurant and fitness suite.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are medium.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant/bar.
• The restaurant is located to the right as you enter.
• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 12m (13yd 4in) from the main entrance.
• The distance between the floor and the lowest table is 63cm (2ft 1in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are 3 clearly marked steps leading down to conservatory seating.
  • Table heights and services are similar in the function suites.
  • There is step free access to outdoor seating in front of the building.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • There are further stairs to the rear which offer a handrail on the left.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• The lift is approximately 9m (9yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 74cm (2ft 5in).
• The dimensions of the lift are 86cm x 87cm (2ft 10in x 2ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Rear). Skip to the next section.

Level Change (Rear)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear of the building, leading to the new annexe.
• There is/are 12 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There are a further 6 steps leading down towards the function suite area from the rear mezzanine level.
  • Using the separate entrance to the function suite bypasses the further steps.

You are on Lift (Rear). Skip to the next section.

Lift (Rear)

• There is a lift for public use.
• The lift is located adjacent to the rear steps.
• The lift is a platform lift.
• The floors which are accessible by this lift are G and M.
• The platform lift accesses a small level change.
• The lift is approximately 26m (28yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 148cm x 104cm (4ft 10in x 3ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a moderate ramp leading into the lift from the ground floor.

You are on Level Change (Spa). Skip to the next section.

Level Change (Spa)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located opposite the health club reception, leading to the hotel and fitness suite.
• There is/are 7 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Spa). Skip to the next section.

Lift (Spa)

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are LG and G.
• The platform lift accesses a small level change.
• The lift is approximately 5m (5yd 1ft) from the Spa entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 103cm (3ft 5in).
• The dimensions of the lift are 89cm x 149cm (2ft 11in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4.
  • There are 89 rooms in total.
  • There are 10 standard ground floor rooms.
  • There are 78 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 36m (39yd 1ft) from the rear lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 20.
  • The width of the door is 86cm (2ft 10in).
  • The height of the bed is 68cm (2ft 3in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 79cm (2ft 7in).
  • The door opens outwards.
  • The door weight is heavy.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 195cm x 180cm (6ft 5in x 5ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 44cm (1ft 5in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 80cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 54cm (1ft 9in).
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is fair.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is fair.
  • The colour contrast between the external ensuite door and wall is poor.
  • Lighting levels are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is poor.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The colour contrast between the drop down rails and wall is poor.
  • The colour contrast between the grab rails and wall is poor.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillow(s).
  • Vibrating fire alarms are available from reception.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 0.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • None of these rooms are accessed by platform lift.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the rear of the building in the health club.
  • The fitness suite is 3m (3yd 10in) from the spa lift.
  • There is level access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are double.
  • The doors are heavy.
  • The opening is 126cm (4ft 2in) wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • Equipment suitable for mobility or sensory impaired users includes weight training equipment.
  • A portable hearing loop is available for induction.
  • Staff are trained to use the portable hearing loop.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • There are 3 medium height steps with a handrail on the right leading to the jacuzzi.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located to the right as you enter the health club.
• The facility is 9m (9yd 2ft) from the spa entrance.
• The door opens outwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 165cm x 228cm (5ft 5in x 7ft 6in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 100cm (3ft 3in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 71cm (2ft 4in).
• The tap type is lever.
• There is a mixer tap.
• There is not an emergency alarm in the cubicle.
• There is a locker within the accessible changing room.
• The locker is within reach for a wheelchair user.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head and handrails.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 12m (13yd 4in) from the spa entrance.
• The standard changing room(s) is/are approximately 9m (9yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the right as you enter the health club.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a medium step.

You are on Accessible Toilet (Function Suite). Skip to the next section.

Accessible Toilet (Function Suite)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the function suite entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 166cm x 155cm (5ft 5in x 5ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 66cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the rear corridor.
  • The female and male toilets are approximately 19m (20yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Comments View
  • There are further standard toilets throughout the building.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located at the side of the car park.
• A member of staff trained in BSL skills is not normally on duty.