Access Guide

Search Access Guide

Location

The venue is situated within the centre of the town.
This venue is situated in Ayr.
There is a bus stop within 150m (164yds) of the venue.
The nearest mainline station is Ayr.

COVID-19 Information

The information in this section was taken in February 2021.
Following UK Government guidelines, we have made the decision to close a number of our frontline offices, including all Customer Service Centres, with immediate effect.
Most enquiries can be handled over the phone on 0300 123 0900. There are also a wide range of application forms and information available online. Payments can be made online, by phone and at your local Paypoint and Post Office.
For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Hours

For information about the opening hours please click here.

Parking

The venue does not have its own car park.

Public Car Parks View
- There is a car park for public use within 200m (approx).
- The name of the car park is Mill Wynd.
- The car park is located to the rear of the building on Mill Wynd.
On Street Blue Badge Parking View
- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 380cm x 2500cm (12ft 6in x 82ft).
- On street Blue Badge parking is located along to the left and right of the building.
On Street Standard Parking View
- Clearly signed and / or standard marked parking bays are not available.
Drop-off Point View
- There is not a designated drop off point.

Outside Access (Main Entrance)

This information is for the entrance located at the front of the building.
There is not level access into the venue.
The main door(s) open(s) automatically (towards you).
The door(s) is / are double.
The width of the door opening is 132cm (4ft 4in).

Second set of doors View
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 116cm (3ft 10in).

Level Change (Main Entrance)

There is a ramp/slope to access this area/service.
The ramp/slope is located leading up to the entrance.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
The ramp does not have handrails.
The width of the ramp/slope is 140cm (4ft 7in).

Reception

The desk/counter is 3m (3yd 10in) from the main entrance.
There is level access to the desk/counter from the entrance.
The desk/counter is high (110cm+).
The desk/counter has a low (76cm or lower) section.
The lighting levels are bright.

Inside Access

Photos

There is level access to the service(s).
There is a hearing assistance system.
The system is a portable loop.
Staff are trained to use the system.
This venue does not play background music.
Motorised scooters are allowed in public parts of the venue.
The lighting levels are bright.

Other Floors

Steps View
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting levels are medium.

Lift

The lift is located to the right as you enter.
The lift is a platform lift.
The floors which are accessible by this lift are G and 1.
The lift is approximately 2m (2yd 7in) from the main entrance.
Staff do need to be notified for use of the lift.
The clear door width is 90cm (2ft 11in).
The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
The lift does not have Braille markings.
The lift does have tactile markings.
The lighting level in the lift is medium.

Accessible Toilet

Accessible toilet facilities are available.

Location and Access View
- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
- This accessible toilet is located through to the rear left of the venue.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 170cm x 215cm (5ft 7in x 7ft 1in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm (3ft 9in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female Toilet(s) View
- The female toilet facilities that were surveyed are located through to the rear left of the venue.
- The female toilet(s) is/are approximately 23m (25yd 6in) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
Access to Standard Male Toilet(s) View
- The male toilet facilities that were surveyed are located through to the rear left of the venue.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
Comments View
- A key fob is required from reception to enter the toilet area.