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Glenapp Castle

Glenapp, by Ballantrae, South Ayrshire, KA26 0NZ

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Access Guide

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Introduction

  • Services / facilities within the building include accommodation and a restaurant.
  • Services / facilities within the grounds include outdoor seating, gardens, ponds, walled garden and a tennis court.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Ballantrae.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Girvan.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are light.
  • The door opening is 108cm (3ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 112cm (3ft 8in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located leading up to and beyond the entrance.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the left of the main entrance.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 105cm (3ft 5in).

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is 16m (17yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 49cm (1ft 7in).
  • The distance between the floor and the highest table is 78cm (2ft 7in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fine dining.
  • Comments View
    • Lunch is served from 12:00-14:00.
    • Afternoon tea is from 15:00-17:30 and dinner is from 18:30-21:30 each day.
    • Booking in advance is essential for non-staying guests.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 10 steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services on the floors which are not accessible are additional rooms.
  • Comments View
    • There are further similar sets of stairs leading to more upper floors and further rooms.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 12m (13yd 4in) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 76cm (2ft 6in).
  • The dimensions of the lift are 105cm x 125cm (3ft 5in x 4ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within reach for a wheelchair user.
  • The lift controls are between 125 and 135cm high.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 5.
    • There are 17 rooms in total.
    • There are 6 standard ground floor rooms.
    • There are 10 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 7m (7yd 1ft) from the accessible entrance.
    • There is not level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was Beneraird.
    • The width of the door is 84cm (2ft 9in).
    • The height of the bed is 74cm (2ft 5in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 84cm (2ft 9in).
    • The door opens inwards.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 300cm x 300cm (9ft 10in x 9ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 170cm (5ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • The toilet seat is 43cm (1ft 5in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 82cm (2ft 8in).
    • The tap type is twist/turn.
    • There is not a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 57cm (1ft 10in).
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is fair.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is fair.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is fair.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 1.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is not level access to ground floor rooms.
    • None of these rooms are accessed by platform lift.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • There is 1 medium step into the separate showers offered in other rooms.
    • Assistance dogs are welcome to stay with guests in certain ground floor bedrooms.

Level Change (Ground Floor Ramp)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down from the accessible entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 104cm (3ft 5in).

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • Dining guests can be taken to one of the bedrooms if an accessible or larger toilet is required.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located to the left of the main entrance foyer between the steps and the stairs.
    • The female toilets are 4m (4yd 1ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located to the right of the main entrance foyer between the steps and the stairs.
    • The male toilets are 4m (4yd 1ft) from the main entrance.
    • Inside the venue, there is not level access to the male toilet.
    • Lighting levels are medium.
  • Comments View
    • Dining guests can be taken to one of the bedrooms or staff toilets if a level access toilet is required.

Level Change (Walled Garden)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to the walled garden from the castle.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • There are steps to access this area / service.
  • The steps are located at the main gate of the garden.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The ramp or slope does bypass the steps.
  • Comments View
    • The gate at the rear of the walled garden offers step free access after an easy slope.
    • There is an easy slope through the length of the walled garden path some of which has a suface of loose gravel.
    • Assistance is always available from staff to help enjoy the grounds and gardens if required.

Level Change (Castle Gardens & Ponds)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to the main pond area then back up to the castle gardens.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • There are steps to access this area / service.
  • The steps are located leading down from the castle to the gardens.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • The ramp or slope does bypass the steps.
  • Comments View
    • Assistance may be required as some of the paths have a surface of loose gravel.
    • There are several areas with some steps leading from the castle including 2 steps down to and 1 deep steeply sloped step into the tennis court.
    • Staff are always available if assistance is required.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are not Text Relay aware.
  • Comments View
    • A BSL service would incur a charge.
    • Please contact the venue for more details.