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Mercure Hotel

Dalblair Road, Ayr, South Ayrshire, KA7 1UG

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Access Guide

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COVID-19 Information

  • The information in this section was taken in September 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is a one-way system in the fitness suite.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The standard toilets near the restaurant were encouraging the use of foot press door openers where possible.
  • The showers in the health club were not in use, with guests encouraged to use facilities within their rooms.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Introduction

  • Services / facilities within the building include hotel, bar, restaurant, conference facilities and health club spa.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Ayr.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Ayr.

Opening Times

  • The venue is open 24hrs.

Opening Times (Health Club)

  • Monday 07:00 - 20:45.
  • Tuesday 07:00 - 20:45.
  • Wednesday 07:00 - 20:45.
  • Thursday 07:00 - 20:45.
  • Friday 07:00 - 20:45.
  • Saturday 08:00 - 19:45.
  • Sunday 08:00 - 19:45.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 550cm (8ft 2in x 18ft 1in).
    • The nearest Blue Badge bay is 45m (49yd 8in) from the Rear Entrance.
    • The furthest Blue Badge bay is 49m (53yd 1ft) from the Rear Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 146cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 146cm.
  • Step(s) View
    • The step(s) is/are located leading up to the Entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Rear Entrance)

  • This information is for the entrance located at the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).

Reception

  • The desk/counter is 5m (5yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the Reception and Bar Area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Raised Foyer Seating)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to some raised seating opposite Reception.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The restaurant is located to the right as you enter.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the Main Entrance.
  • The distance between the floor and the lowest table is 53cm (1ft 9in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks and meals.
  • Comments View
    • There are some raised seating areas in the restaurant accessed via 3 shallow steps with handrails on both sides.
    • Some further areas can be accessed by 3 further shallow steps or by 3 medium height steps.

Eating and Drinking (First Floor Function Suite)

  • The following information is for the bar.
  • The bar is located on the first floor, round to the left from the lift.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 45m (49yd 8in) from the lift.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are 3 medium steps to access a raised seating area.
    • The steps can be bypassed using a steep, 90cm wide ramp.

Room

  • General Information View
    • The Tourist Board rating is 3 star.
    • There are 118 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 114 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 4 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 11m (12yd 1in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
    • There is not level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was 572.
    • The width of the door is 76cm (2ft 6in).
    • The height of the bed is 62cm (2ft).
    • The measurement between the bed base and floor is 38cm (1ft 3in).
    • Light switches are not within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • It is out of reach(higher than 10cm (4") from floor).
    • An adjoining room is not available.
    • Assistance dogs are not welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 79cm (2ft 7in).
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 180cm x 185cm (5ft 11in x 6ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 50cm (1ft 8in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 79cm (2ft 7in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The shower seat is flip-down.
    • The flip-down or fixed seat height is 49cm (1ft 7in).
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is poor.
    • Lighting levels in the room are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is fair.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the dropdown rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels in the ensuite are good.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 4.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • The ensuite light switch is the only light higher than 120cm at 124cm.
    • There are also 2 large (for 4 people) standard rooms which have adjoining rooms.

Fitness Suite (Health Club)

  • Access to Fitness Suite View
    • The fitness suite is located on the basement level, to the right from the lift.
    • The fitness suite is 10m (10yd 2ft) from the lift.
    • There is step free access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The door(s) is/are permanently held open.
    • The opening is 76cm (2ft 6in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes weight training equipment.
    • A portable hearing assistance system is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.
  • Comments View
    • There are 5 medium steps without handrails to access some further equipment beside the swimming pool.

Swimming Pool (Health Club)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is not a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 8 steps.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • The jacuzzi has 4 deep steps with handrails on both sides.
    • There is 1 deep step in the doorway to the steam room.
    • There are 2 steps to the sauna shower.
    • There are 5 medium steps to the upper sauna, or 15+ steps to the lower sauna.
  • Comments View
    • The jacuzzi has 4 deep steps with handrails on both sides.
    • There is 1 deep step in the doorway to the steam room.
    • There are 2 steps to the sauna shower.
    • There are 5 medium steps to the upper sauna, or 15+ steps to the lower sauna.

Accessible Changing Room (Health Club)

  • There are accessible changing rooms available.
  • The accessible changing room is located on the basement level, to the right from the lift.
  • The facility is 45m (49yd 8in) from the lift.
  • The door opens outwards.
  • The width of the door is 78cm (2ft 7in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 210cm x 230cm (6ft 11in x 7ft 7in).
  • The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 79cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • There is not a changing bench.
  • There is not a wheel in shower.
  • Comments View
    • There is a 48cm high flip down chair available.
    • There is a baby changing table within the accessible changing room.
    • Once extended the baby changing table is 94cm high.

Standard Changing Room (Health Club - Male)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 3m (3yd 10in) from the Pool Entrance.
  • The standard changing room(s) is/are approximately 3m (3yd 10in) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the Swimming Pool.
  • The standard changing room(s) surveyed is/are located opposite the Pool Reception Desk.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a deep step.
  • Comments View
    • The female changing room was approx. 5m further along the corridor.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1-2-3-4-5-6.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, double doors which may be difficult to open to access the lift lobby from the first floor upwards.
  • The lift is approximately 5m (5yd 1ft) from the Rear Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 170cm x 98cm (5ft 7in x 3ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet (First Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on the first floor, opposite the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 71cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located behind the bar to the right.
    • The female and male toilets are approximately 30m (32yd 2ft) from the Main Entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are further standard toilets on the first floor.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.