Access Guide
Introduction
- Services / facilities within the building include hotel, bar, restaurant, conference facilities and swimming pool.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Ayr.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Ayr.
COVID-19 Information
- The information in this section was taken in February 2021.
- There are separate doors for entering and exiting.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at desks/counters.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
Opening Times
- The venue is open 24hrs.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the back of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 250cm x 550cm (8ft 2in x 18ft 1in).
- The nearest designated bay is 45m (49yd) from the rear entrance.
- The furthest designated bay is 49m (54yd) from the rear entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 146cm (4ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 146cm (4ft 9in) wide.
Level Change (Main Entrance)
- There is not a ramp or slope to access this service.
- There are steps to access this area / service.
- The steps are located ahead as you enter.
- There is / are 5 step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on the left going up.
Outside Access (Rear Entrance)
- This information is for the entrance located at the back of the building.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 160cm (5ft 3in) wide.
Reception
- The reception desk is 5m (16ft 5in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the reception and bar area.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
- Customers can charge scooters or wheelchairs at the venue.
Eating and Drinking
- The bar does serve food.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 5m (5yd 18in) from the main entrance.
- The distance between the floor and the lowest table is 53cm (20in).
- The distance between the floor and the highest table is 76cm (2ft).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks and meals.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is not a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 8 steps.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
View
- The jacuzzi has 4 deep steps with hand rails on both sides.
Other Floors
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Steps
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- The floors which are accessible by stairs are B-G-1-2-3-4-5-6.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Lift
- The floors which are accessible by this lift are B-G-1-2-3-4-5-6.
- The lift is 12m (13yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 170cm x 98cm (5ft 7in x 3ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Room
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General Information
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- The Tourist Board rating is 3 star.
- There are 118 rooms in total.
- There are 0 standard ground floor rooms.
- There are 114 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 4 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 11m (12yd) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
- There is not level access leading to the accessible room in a separate building.
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Accessible Room
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- The room number or room name viewed was 572.
- The width of the door is 76cm (2ft 6in).
- The height of the bed is 62cm (2ft 0in).
- The measurement between the bed base and floor is 38cm (1ft 3in).
- Light switches are not within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- It is out of reach(higher than 10cm (0ft 4in) from floor).
- An adjoining room is not available.
- Assistance dogs are not welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 79cm (2ft 7in) (2ft 7in).
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 180cm x 185cm (5ft 11in x 6ft 1in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 50cm (1ft 8in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 79cm (2ft 7in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm in the ensuite.
- It is out of reach(higher than 10cm (0ft 4in) from floor).
- Disposal facilities are available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower head height is 0cm (0ft 0in).
- The shower control type is lever.
- The shower seat is flip down.
- The flip down or fixed seat height is 49cm (1ft 7in).
- There are handrails available.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is poor.
- Lighting levels are adjustable.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is fair.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is fair.
- The colour contrast between the grab rails and wall is fair.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some hotel rooms have no auxiliary aids for people with sensory impairments.
- The hotel does not provide any other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 4.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- The ensuite light swith is the only light higher than 120cm at 124cm.
- There are also 2 large (for 4 people) standard rooms which have adjoining rooms.
Accessible Changing Room (Swimming Pool)
- There is not a Changing Places facility available.
- There are accessible changing rooms available.
- The accessible changing rooms are located to the left of pool reception.
- The accessible changing room is 20m (22yd) from the pool entrance.
- The accessible changing room is 20m (22yd) from the swimming pool.
- The accessible changing room is 10m (32ft 10in) from the reception desk.
- The dimensions of the accessible changing room are 190cm x 220cm (6ft 3in x 7ft 3in).
- The facilities available in the accessible changing room are a wheel in shower and handrails.
- Other facilities available are an accessible toilet and baby change area.
- There is level access to the changing room.
Accessible Shower (Swimming Pool)
- Accessible shower facilities are available.
- The showers are located in the accessible changing room.
- The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair and a flip down seat.
- The height of the seat is 49cm (1ft 7in).
- There is level access to the services from the shower facilities.
Standard Changing Room
- There are standard changing rooms available.
- The standard changing room is 3m (9ft 10in) from the pool entrance.
- The standard changing room is 3m (9ft 10in) from the reception desk.
- The standard changing room is 10m (32ft 10in) from the swimming pool.
- The standard changing rooms are located opposite the pool reception desk.
- There is level access to the standard changing rooms.
Standard Shower
- There is not level access to the services from the shower facilities.
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Comments
View
- There is a medium step into the showers.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 30m (33yd) from the main entrance.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is not a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 130cm x 245cm (4ft 3in x 8ft 0in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 65cm (2ft 2in).
- There is no dropdown rail.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are not mirrors in the accessible toilet.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 120cm (3ft 11in) high.
- There is a toilet roll holder.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The sink is 86cm (2ft 10in) high.
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the walls and floor is fair.
- Lighting levels are bright.
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Comments
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- The accessible cubicles are located in the male and female toilets.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located behind the bar to the right.
- The female and male toilets are 30m (33yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- The height of the baby change table once extended is 95cm (3ft 1in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.