You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include hotel, bar, restaurant, conference facilities and swimming pool.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Ayr.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Ayr.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in February 2021.
• There are separate doors for entering and exiting.
• There is not a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are free standing.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park is at the back of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 250cm x 550cm (8ft 2in x 18ft 1in).
• The nearest designated bay is 45m (49yd) from the rear entrance.
• The furthest designated bay is 49m (54yd) from the rear entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 146cm (4ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 146cm (4ft 9in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is not a ramp or slope to access this service.
• There are steps to access this area / service.
• The steps are located ahead as you enter.
• There is / are 5 step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on the left going up.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• This information is for the entrance located at the back of the building.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 160cm (5ft 3in) wide.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 5m (16ft 5in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk does not have a lowered section.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the reception and bar area.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are varied.
• Customers can charge scooters or wheelchairs at the venue.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 5m (5yd 18in) from the main entrance.
• The distance between the floor and the lowest table is 53cm (20in).
• The distance between the floor and the highest table is 76cm (2ft).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold snacks and meals.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 8 steps.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

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• Comments View
  • The jacuzzi has 4 deep steps with hand rails on both sides.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2-3-4-5-6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift. Skip to the next section.

Lift

• The floors which are accessible by this lift are B-G-1-2-3-4-5-6.
• The lift is 12m (13yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 170cm x 98cm (5ft 7in x 3ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3 star.
  • There are 118 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 114 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 4 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 11m (12yd) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
  • There is not level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was 572.
  • The width of the door is 76cm (2ft 6in).
  • The height of the bed is 62cm (2ft 0in).
  • The measurement between the bed base and floor is 38cm (1ft 3in).
  • Light switches are not within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • It is out of reach(higher than 10cm (0ft 4in) from floor).
  • An adjoining room is not available.
  • Assistance dogs are not welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 79cm (2ft 7in) (2ft 7in).
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 180cm x 185cm (5ft 11in x 6ft 1in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 50cm (1ft 8in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 79cm (2ft 7in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm in the ensuite.
  • It is out of reach(higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower head height is 0cm (0ft 0in).
  • The shower control type is lever.
  • The shower seat is flip down.
  • The flip down or fixed seat height is 49cm (1ft 7in).
  • There are handrails available.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is poor.
  • Lighting levels are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The colour contrast between the drop down rails and wall is fair.
  • The colour contrast between the grab rails and wall is fair.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some hotel rooms have no auxiliary aids for people with sensory impairments.
  • The hotel does not provide any other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 4.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.
• Comments View
  • The ensuite light swith is the only light higher than 120cm at 124cm.
  • There are also 2 large (for 4 people) standard rooms which have adjoining rooms.

You are on Accessible Changing Room (Swimming Pool). Skip to the next section.

Accessible Changing Room (Swimming Pool)

• There is not a Changing Places facility available.
• There are accessible changing rooms available.
• The accessible changing rooms are located to the left of pool reception.
• The accessible changing room is 20m (22yd) from the pool entrance.
• The accessible changing room is 20m (22yd) from the swimming pool.
• The accessible changing room is 10m (32ft 10in) from the reception desk.
• The dimensions of the accessible changing room are 190cm x 220cm (6ft 3in x 7ft 3in).
• The facilities available in the accessible changing room are a wheel in shower and handrails.
• Other facilities available are an accessible toilet and baby change area.
• There is level access to the changing room.

You are on Accessible Shower (Swimming Pool). Skip to the next section.

Accessible Shower (Swimming Pool)

• Accessible shower facilities are available.
• The showers are located in the accessible changing room.
• The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair and a flip down seat.
• The height of the seat is 49cm (1ft 7in).
• There is level access to the services from the shower facilities.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• The standard changing room is 3m (9ft 10in) from the pool entrance.
• The standard changing room is 3m (9ft 10in) from the reception desk.
• The standard changing room is 10m (32ft 10in) from the swimming pool.
• The standard changing rooms are located opposite the pool reception desk.
• There is level access to the standard changing rooms.

You are on Standard Shower. Skip to the next section.

Standard Shower

• There is not level access to the services from the shower facilities.

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• Comments View
  • There is a medium step into the showers.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (33yd) from the main entrance.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is not a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 130cm x 245cm (4ft 3in x 8ft 0in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is no dropdown rail.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors in the accessible toilet.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 120cm (3ft 11in) high.
  • There is a toilet roll holder.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 86cm (2ft 10in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the walls and floor is fair.
  • Lighting levels are bright.
• Comments View
  • The accessible cubicles are located in the male and female toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located behind the bar to the right.
  • The female and male toilets are 30m (33yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.