Access Guide
Introduction
- Services / facilities within the building include accommodation, a bar and a function suite.
- Services / facilities within the grounds include an outdoor seating area.
- Related link www.disabledgo.com.
- Www.disabledgo.com/access-guide/south-ayrshire-council/queens-hotel-bar.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Girvan.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Girvan.
COVID-19 Information
- The information in this section was taken in February 2021.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are hand held.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is not a one-way system throughout.
- There is clear signage inside to help with social distancing.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
Opening Times
- The venue is open 24hrs.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located at the rear of the building.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 113cm (3ft 8in).
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 108cm (3ft 7in).
Outside Access (Rear Entrance)
- This information is for the entrance located to the rear left of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 76cm (2ft 6in).
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Comments
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- This door can only be opened from the inside using a push bar.
Level Change (Rear Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway.
- There is/are 1 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is not a/are not handrail(s) at the step(s).
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not allowed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking
- The following information is for the refectory.
- The café is located at the rear of the building.
- The bar does not serve food.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the rear entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a breakfast menu.
Eating and Drinking (Bar)
- The following information is for the bar.
- The bar is located to the right as you enter.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 7m (7yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 51cm (1ft 8in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Drinking straws are available.
Level Change (Rear Steps)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading down to the refectory/function suite at the rear of the venue.
- There is/are 6 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
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Comments
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- These steps can be avoided by using the rear entrance.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is not a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are rooms.
Room
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General Information
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- There are 9 rooms in total.
- There are 0 standard ground floor rooms.
- There are 9 standard rooms on other floors.
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Accessible Rooms
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- There are not accessible ensuite facilities.
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Auxiliary Aids - General
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- Some hotel rooms have no auxiliary aids for people with sensory impairments.
- The hotel does not provide any other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors cannot be accessed by lift.
- There is not level access to standard rooms on other floors.
- Adjoining rooms are not available.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
- This accessible toilet is located through to the left of the building in the female toilet area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 74cm (2ft 5in).
- The door is heavy.
- The dimensions of the accessible toilet are 165cm x 145cm (5ft 5in x 4ft 9in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is not an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located through to the left of the building.
- The female and male toilets are approximately 9m (9yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.