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1 Heather Close

1 Heather Close, Hither Green, London, SE13 6UG

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Access Guide

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Introduction

  • Comments View
    • 1 Heather Close is part of a group of residential buildings with 3 and 5 Heather Close managed by the Complex Rehabilitation Service.
    • The centre provides 24-hour, rehabilitation, nursing care and accommodation for up to 34 adults with long-term mental illness and challenging behaviour.
    • It provides care for people who live in the London Borough of Lewisham.
    • The main visitor reception for all the buildings is based in 5 Heather Close.
    • Residents from other blocks may also visit 5 Heather Close to use the club room or for consultations. .
    • The car park is shared by all the buildings.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hither Green.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of 5 Heather Close.
    • The car park type is open air/surface.
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • There is not a dropped kerb immediately in front of the building.
    • The nearest parking bay is 4m from the entrance to 5 Heather Close but the step-free route is 40m.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 88cm (2ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl and tiles.
  • The lighting levels are varied.
  • Comments View
    • The pictures show the dining room and common room.
    • There is level access from the common room into the garden.

Consultation / Treatment Room

  • There are 1 consultation/treatment rooms available.
  • The consultation / treatment room is 15m (16yd 1ft) from the main entrance.
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 80cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are no chairs with armrests available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located next to the staircase, to the right of the main corridor.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Accommodation

Standard Bathroom

  • The bathroom is male.
  • The standard bathroom is 8m (8yd 2ft) from the lift.
  • There is level access from an accessible entrance.
  • Level access is by lift.
  • Lighting levels are bright.
  • The facilities available in the standard bathroom include a toilet, a bath and a sink.

Standard Shower

  • Shower facilities are available.
  • The showers are located in the standard shower room on the first floor.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is located to the right of the ground floor corridor.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 180cm x 255cm (5ft 11in x 8ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a push button alarm next to the toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille on request, large print on request and different languages on request.
  • Water bowls for assistance dogs are available.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Home visits / services are available.
  • Comments View
    • The centre is part of the rehabilitation service.
    • Home visits would be arranged by the community nursing team when residents are ready to move into independent living.