You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include clinic room, meeting rooms.

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• Comments View
  • The Beresford Project is the base for the Addictions Division of The Drug and Alcohol Service (Greenwich).
  • It provides assessment, treatment and advice for people, over the age of 18, who have complex substance misuse (drug and/or alcohol) related problems. .
  • It cares for people who live in the London Borough of Greenwich.
  • There are other services based in the same building.
  • The building is also open outside of normal service hours for use by AA, NA and other support groups.
  • All the services, including the reception, are based on the first floor of the building, accessed by lift or stairs.

You are on Opening Times (Phone). Skip to the next section.

Opening Times (Phone)

• Monday 09:15 - 16:45.
• Tuesday 09:15 - 19:15.
• Wednesday 09:15 - 16:45.
• Thursday 13:30 - 16:45.
• Friday 09:15 - 16:45.
• Saturday Closed.
• Sunday Closed.

You are on Opening Times (Appointment). Skip to the next section.

Opening Times (Appointment)

• Monday 09:30 - 16:45.
• Tuesday 09:30 - 16:45.
• Wednesday 09:30 - 16:45.
• Thursday 09:30 - 16:45.
• Friday 09:30 - 16:45.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Woolwich Arsenal.

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• Comments View
  • The venue is also close to Woolwich Arsenal DLR station.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.
• There is a car park for public use within 200m (approx).
• The name of the car park is Waterfront Car Park.
• The car park is located next to the Leisure Centre, off Bell Water Gate.
• On street marked Blue Badge bays are available.
• The dimensions of the marked Blue Badge bays are 250cm x 1000cm (8ft 2in x 32ft 10in).
• On street Blue Badge parking is located outside the First Choice Cafe, on the opposite side of Hare Street.
• Clearly signed and / or standard marked parking bays are not available.
• There is not a designated drop off point.

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• Comments View
  • Hare Street is a pedestrian-only zone apart from buses, taxis and Blue Badge holders' vehicles.
  • There is a busy dual carriageway with a pedestrian crossing between the Waterfront car park and Hare Street.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 94cm (3ft 1in) wide.

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• Comments View
  • The main entrance opens into a lobby with the lift ahead and the doors to the stairs to the left.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The width of the ramp or slope is 120cm (3ft 11in).

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• Comments View
  • There are handrails to the right of the ramp.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • There is a secure door to access the stairs.
  • The door is released after contact with the reception using the intercom next to the lift.
  • After the door there is a deep step down into a lobby then the flight of stairs to the first floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead from the main entrance.
• The lift is approximately 4m (4yd 1ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • Access to the lift is controlled by reception after contact via the intercom.
  • The intercom is on the wall to the right of the lift.
  • The intercom is not within reach of a wheelchair user.

You are on Reception. Skip to the next section.

Reception

• The desk is 3m (3yd 10in) from the lift.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The desk is generally staffed.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the desk.

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• Comments View
  • There are seats without armrests in the foyer between the lift and the reception desk.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Route finding signage is not available.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are varied.

You are on Consultation / Treatment Room (Meeting Rooms). Skip to the next section.

Consultation / Treatment Room (Meeting Rooms)

• There are 9 consultation/treatment rooms available.
• The room surveyed was 3.
• The consultation / treatment room is 15m (16yd 1ft) from the lift.
• There is level access to the consultation / treatment room.
• This is by lift.
• There are doors into the consultation / treatment room.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 75cm (2ft 6in) wide.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a chair.
• No chairs are permanently fixed.
• The chair is not adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• A flashing alarm is not available.
• A vibrating alarm is not available.
• The room does not have background music playing.
• Lighting levels are medium.

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• Comments View
  • In addition to the smaller meeting rooms, there is a larger room used for group sessions or training.

You are on Consultation / Treatment Room (Clinic Room). Skip to the next section.

Consultation / Treatment Room (Clinic Room)

• There are 1 consultation/treatment rooms available.
• The consultation / treatment room is 8m (8yd 2ft) from the lift.
• There is level access to the consultation / treatment room.
• This is by lift.
• There are doors into the consultation / treatment room.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 78cm (2ft 7in) wide.
• The type of flooring is vinyl.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair is not adjustable.
• There are some chairs with armrests available.
• A flashing alarm is not available.
• A vibrating alarm is not available.
• The room does not have background music playing.
• Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located opposite the lift, to the left of reception.
  • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 167cm x 160cm (5ft 6in x 5ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the first floor foyer.
  • The female and male toilets are approximately 8m (8yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are low.
• Comments View
  • The toilet cubicles have blue lighting.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• Documents are available in different languages on request.
• Water bowls for assistance dogs are available.
• Staff who speak different languages are generally on duty.
• A member of staff trained in BSL skills is generally on duty.
• Staff are trained to BSL level (unknown at time of research).
• A member of staff trained in Makaton is not generally on duty.
• Home visits / services are available.