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Beresford Project

36-42 Hare Street, Woolwich, London, SE18 6LZ

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Access Guide

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Introduction

  • Services / facilities within the building include clinic room, meeting rooms.
  • Comments View
    • The Beresford Project is the base for the Addictions Division of The Drug and Alcohol Service (Greenwich).
    • It provides assessment, treatment and advice for people, over the age of 18, who have complex substance misuse (drug and/or alcohol) related problems. .
    • It cares for people who live in the London Borough of Greenwich.
    • There are other services based in the same building.
    • The building is also open outside of normal service hours for use by AA, NA and other support groups.
    • All the services, including the reception, are based on the first floor of the building, accessed by lift or stairs.

Opening Times (Phone)

  • Monday 09:15 - 16:45.
  • Tuesday 09:15 - 19:15.
  • Wednesday 09:15 - 16:45.
  • Thursday 13:30 - 16:45.
  • Friday 09:15 - 16:45.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Appointment)

  • Monday 09:30 - 16:45.
  • Tuesday 09:30 - 16:45.
  • Wednesday 09:30 - 16:45.
  • Thursday 09:30 - 16:45.
  • Friday 09:30 - 16:45.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woolwich Arsenal.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Waterfront Car Park.
    • The car park is located next to the Leisure Centre, off Bell Water Gate.
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 250cm x 1000cm (8ft 2in x 32ft 10in).
    • On street Blue Badge parking is located outside the First Choice Cafe, on the opposite side of Hare Street.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • Hare Street is a pedestrian-only zone apart from buses, taxis and Blue Badge holders' vehicles.
    • There is a busy dual carriageway with a pedestrian crossing between the Waterfront car park and Hare Street.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 94cm (3ft 1in) wide.
  • Comments View
    • The main entrance opens into a lobby with the lift ahead and the doors to the stairs to the left.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The width of the ramp or slope is 120cm (3ft 11in).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • There is a secure door to access the stairs.
    • The door is released after contact with the reception using the intercom next to the lift.
    • After the door there is a deep step down into a lobby then the flight of stairs to the first floor.

Lift

  • There is a lift for public use.
  • The lift is located ahead from the main entrance.
  • The lift is approximately 4m (4yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • Access to the lift is controlled by reception after contact via the intercom.
    • The intercom is on the wall to the right of the lift.
    • The intercom is not within reach of a wheelchair user.

Reception

  • The desk is 3m (3yd 10in) from the lift.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk.
  • Comments View
    • There are seats without armrests in the foyer between the lift and the reception desk.

Waiting Room / Area

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are varied.

Consultation / Treatment Room (Meeting Rooms)

  • There are 9 consultation/treatment rooms available.
  • The room surveyed was 3.
  • The consultation / treatment room is 15m (16yd 1ft) from the lift.
  • There is level access to the consultation / treatment room.
  • This is by lift.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 75cm (2ft 6in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • The room does not have background music playing.
  • Lighting levels are medium.
  • Comments View
    • In addition to the smaller meeting rooms, there is a larger room used for group sessions or training.

Consultation / Treatment Room (Clinic Room)

  • There are 1 consultation/treatment rooms available.
  • The consultation / treatment room is 8m (8yd 2ft) from the lift.
  • There is level access to the consultation / treatment room.
  • This is by lift.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 78cm (2ft 7in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • There are some chairs with armrests available.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • The room does not have background music playing.
  • Lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located opposite the lift, to the left of reception.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 167cm x 160cm (5ft 6in x 5ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Documents are available in different languages on request.
  • Water bowls for assistance dogs are available.
  • Staff who speak different languages are generally on duty.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • A member of staff trained in Makaton is not generally on duty.
  • Home visits / services are available.