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Child and Adolescent Carelink Service (Southwark CAMHS) - Lister Primary Care Centre

Lister Primary Care Centre, 101 Peckham Road, London, SE15 5LJ

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Access Guide

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Introduction

  • Services / facilities within the building include rooms for counselling and therapy for CAMHS Carelink.
  • Comments View
    • This team focuses on supporting children and young people who are in care.
    • The team is based on the first floor of the Lister Primary Care Centre.

Opening Times

  • Access is by appointment only and opening times do vary depending on timetabling.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Peckham.
  • The nearest underground station is Oval.

Parking (Staff and Blue Badge Parking)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is located at the rear of the building, off Moody Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Primary Care Centre entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the Primary Care Centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac and block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Outside Access (Primary Care Centre Entrance)

  • This information is for the entrance located facing the car park at the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 110cm (3ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 106cm (3ft 6in).

Reception (Primary Care Centre Reception)

  • The desk/counter is 3m (3yd 10in) from the Primary Care Centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • Staff here are able to direct CAMHS patients to the Carelink service, but patients are not required to call here and can go direct to the Carelink Service reception.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G,1,2.
    • The stairs are located to the right after the Primary Care Centre entrance.
    • The stairs are approximately 5m from the Primary Care Centre entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located through the door to the right after the Primary Care Centre entrance.
  • The lift is approximately 8m (8yd 2ft) from the Primary Care Centre entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1,2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Entrance (Carelink Entrance)

  • Entrance Details View
    • This information is for the entrance located on the first floor, ahead as you exit the lift.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • The bell is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.

Reception (Carelink Reception)

  • The desk/counter is 2m (2yd 7in) from the Carelink entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is carpet.

Waiting Room / Area (Carelink)

  • There is a waiting room / area.
  • The waiting room / area is approximately 1m from the Carelink entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There is / are 7 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 29.
  • The consultation / treatment room is approximately 20m from the Carelink entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 79cm (2ft 7in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.
  • Comments View
    • Some of the consultation rooms have two-way mirrors or viewing windows for other staff to observe sessions.

Accessible Toilet (Female)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located to the right of the main corridor after the waiting area.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Carelink entrance.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 175cm x 270cm (5ft 9in x 8ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).
  • Comments View
    • The male toilet is smaller (180cm x205cm) and does not have sufficient turning space (photographs 4 and 5).
    • This toilet has the transfer space to the right.
    • There is also a baby change bench at a height of 82cm.

Standard Toilet(s)

Additional Info Health

  • Disability awareness training is provided for staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print, audio and different languages format can be requested.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Portable hearing loops cannot be provided on request.
  • Home visits services are available.