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Davis House - Croydon IAPT

Robert Street, Croydon, CR0 1QQ

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Access Guide

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Introduction

  • This building is an outreach base for the Croydon IAPT (Independent Access to Psychological Therapies) Service.
  • The team are located on the fourth floor, within Citybase Croydon.
  • This building is only accessible to wheelchair users who are able to park or be dropped off in the car park so they can access the accessible entrance there.
  • There is no accessible route at the main entrance or for pedestrians into the car park.

Opening Times

  • Monday 08:00 - 19:30.
  • Tuesday 08:00 - 17:00.
  • Wednesday 08:00 - 17:00.
  • Thursday 08:00 - 19:30.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is East Croydon.

Parking (Staff and Blue Badge Parking)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is located at the rear of the venue, accessed off Robert Street.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the accessible entrance.
  • The furthest Blue Badge bay is 35m (38yd 10in) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.
  • Comments View
    • There is an intercom at the entrance barrier to contact security for access to the car park.
    • The intercom is within reach of the vehicle driver.
    • Patients using the car park are advised to use the accessible entrance to enter the building.
    • The footpath alongside the vehicle driveway to reach the main entrance is too narrow for a wheelchair to access (72cm at the barrier) and very steep.

Outside Access (Accessible Entrance)

  • Entrance Details View
    • This information is for the entrance located from the car park area into level -1 of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 90cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right as you face the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The ramp/slope bypasses bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are deep (18cm+).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located off Robert Street, leading into the ground floor of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
  • Ramp/Slope Details View
    • The ramp/slope is located at the 2 steps inside, beyond the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is portable.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp is 80cm.
    • The lighting levels at the ramp/slope are medium.
  • Step Details View
    • The step(s) is/are located in front of the entrance, then 2 beyond the doorway.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The entrance to the building is on a street which has a steep slope.
    • The 1 external step tapers left to right 27cm - 6cm. It is shallowest nearest the right hand access door.
    • Inside, the 2 steps down are 13cm high.
    • The portable ramp cannot be used to overcome the external step as it is wider than the pavement and overhangs into the road, leaving a step there.
    • There is also a central revolving door at this entrance.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is carpet and tiles.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are bright.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are -1,0,1,2,3,4,5,6,7.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the accessible entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1,0,1,2,3,4,5,6,7.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • Lighting levels are at least 100 lux at floor level in the lift lobby.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 86cm (2ft 10in).
  • The dimensions of the lift are 132cm x 110cm (4ft 4in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Reception (Citybase Croydon - Level 4)

  • Reception View
    • The reception point is located on level 4, through the doors to the right after the lift lobby.
    • The reception point is approximately 15m (16yd 1ft) from the lift.
    • Clear signage for the reception area/desk is visible from the lift.
    • There is step free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are bright.
  • Comments View
    • This reception point is for all the services and companies who have offices within Citybase.
    • Reception staff would be able to offer directions to the IAPT team, which is not signposted.
    • Clients would usually go directly to the IAPT team rather than wait here.

Entrance (Croydon IAPT (Room 430) Entrance)

  • Entrance Details View
    • This information is for the entrance located off the corridor to the right from the level 4 Citybase reception.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 79cm.
  • Comments View
    • This entrance is approximately 50m from the Citybase reception.

Consultation / Treatment Room (Therapy Rooms)

  • There is / are 10 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 3.
  • The consultation / treatment room is approximately 5m from the Croydon IAPT entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.
  • Comments View
    • The consultation rooms are in a range of sizes.
    • Staff will try to book a larger one if they know the client is a wheelchair user.

Accessible Toilet (Third Floor)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left of the lobby as you leave the lift on level 3.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The dimensions of the accessible toilet are 200cm x 150cm (6ft 7in x 4ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 145cm (4ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a similar toilet on level 6 (photograph 3) and a smaller toilet (120cm x 200cm) on level 1 (photograph 4).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the stairwell, through double doors to the left as you leave the lift.
    • The female and male toilets are approximately 10m (10yd 2ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • There are standard male and female toilets in the same location on all floors.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
  • Water bowls for assistance dogs are available.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • A member of staff trained in Makaton is not generally on duty.
  • A raised or tactile plan of the building is not available on request.
  • Home visits / services are available.