Access Guide
Introduction
- Services / facilities within the building include treatment rooms, clinic room, meeting rooms, staff offices.
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Comments
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- This building is occupied by services which are related to the mental health of older adults.
- These include the Community Mental Health Team, The Care Home Intervention Team, the Memory Service, The Psychology and Psychotherapy Service.
- Outpatients are seen at this venue.
- The charities Mind and MindCare Dementia Support also have offices in the building.
- Some therapy sessions and support groups may operate outside of the standard opening times.
Opening Times
- Monday 08:00 - 17:00.
- Tuesday 08:00 - 17:00.
- Wednesday 08:00 - 17:00.
- Thursday 08:00 - 17:00.
- Friday 08:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Lewisham.
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Comments
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- Lewisham station also serves the Docklands Light Railway.
Parking
- The venue does have its own car park.
- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
- The nearest designated bay is 10m (10yd 2ft) from the main entrance.
- The furthest designated bay is 14m (15yd 11in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
Level Change (Pedestrian Access from Granville Park)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located from the street to the front entrance.
- There is / are 7 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- These steps can be bypassed by approaching the building through the car park.
Outside Access (Main Entrance)
- This information is for the entrance located from the car park.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 83cm (2ft 9in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Reception
- The desk is 3m (3yd 10in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The desk is generally staffed.
- The lighting levels are bright.
- There is not a hearing assistance system.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the desk.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is 1m (3ft 3in) from the main entrance.
- There is level access into the waiting room / area.
- There are not doors into the waiting room / area.
- There is room for a wheelchair user to manoeuvre.
- The type of flooring is carpet.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room/area.
- There is not a television.
- Vending machines are not available.
- There is not a children's play area.
- There is space for an assistance dog to rest.
- Lighting levels are bright.
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Comments
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- The main entrance opens directly into the waiting area.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Route finding signage is not available.
- The type of flooring in walkways and corridors is vinyl.
- The lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are G,1,2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located in the corridor after reception.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are -1,0,1.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low.
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Comments
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- In the lift the ground floor entrance level is signed as level -1.
Consultation / Treatment Room
- There is / are 7 consultation / treatment room(s) available.
- There is level access to the consultation / treatment room.
- Level access is by lift.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 80cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- All chairs have armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- Lighting levels are bright.
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Comments
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- There are 4 consultation rooms on the ground floor and 3 on the first floor.
- The rooms vary in size.
Consultation / Treatment Room (Clinic Room 1)
- There are 1 consultation/treatment rooms available.
- The room surveyed was 1.
- The consultation / treatment room is 12m (13yd 4in) from the reception.
- There is level access to the consultation / treatment room.
- There are doors into the consultation / treatment room.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 86cm (2ft 10in) wide.
- The type of flooring is vinyl.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair is not adjustable.
- All chairs have armrests available.
- A flashing alarm is not available.
- A vibrating alarm is not available.
- The room does not have background music playing.
- Lighting levels are medium.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located on the ground floor, to the right of the corridor after reception.
- This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is light.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The dimensions of the accessible toilet are 190cm x 350cm (6ft 3in x 11ft 6in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 115cm (3ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is sensor.
- There is not a mixer tap.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and open waste paper bin disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a toilet roll holder.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the internal door and wall.
- The contrast between the external door and wall is fair.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- The toilet flush is a sensor.
- The alarm is a push button.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located off the corridor to the right after reception.
- The female and male toilets are 24m (26yd 9in) from the reception.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are available in Braille on request, large print on request, Makaton on request and different languages on request.
- Water bowls for assistance dogs are available.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.
- A member of staff trained in Makaton is not generally on duty.
- A raised or tactile plan of the building is not available on request.
- Home visits / services are available.