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Ladywell House

First Floor, 330 High Street, Lewisham, London, SE13 6JZ

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Access Guide

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Introduction

  • Services / facilities within the building include staff offices for the Enhanced Recovery Team, Home Treatment Team, Low Intensity Treatment Team, Crisis Resolution, MAP Team and Voiceability Advocacy Service.
  • Comments View
    • This is a staff-only building and clients are not seen here.
    • Depending on the service, clients will be seen at home, in an outpatients clinic or on a hospital ward.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Ladywell.

Parking (Staff Car Park)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is located at the rear of the venue, off Ladywell Road.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Outside Access (Car Park Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the building.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 79cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.
  • Ramp/Slope Details View
    • The ramp/slope is located at the threshold of the second door.
    • The ramp/slope gradient is easy.
  • Step Details View
    • The step(s) is/are located at the first door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are shallow (2cm - 10cm).
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • This entrance opens onto a lobby off the main staircase, half a level down from the ground floor (main entrance) level.

Outside Access (Front Entrance)

  • Entrance Details View
    • This information is for the entrance located at the centre front of the building, facing Ladywell Road.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 55cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 65cm.
  • Step Details View
    • The step(s) is/are located at the entrance gate and then in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Comments View
    • There is a shallow step up then step down at the entrance gate, then a flight of 5 steps followed by a further step up after the landing.
    • The intercom is at the top of the stairs on the right.
    • There are buttons for each service, ranging from 135cm - 160cm above the top step.

Inside Access

  • There is not level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Other Floors (Main Stairs)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are B,LG,G,1.
    • There are 8 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are all staff offices and toilets.
  • Comments View
    • There is a second, narrower staircase to the left of the building from the front entrance.
    • This staircase accesses floors G,1 and 2.
    • There are also rooms off the half-landing levels of both stairs.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor, to the right of the landing at the top of the main stairs.
    • The female toilet(s) is/are approximately 3m (3yd 10in) from the first floor landing.
    • Inside the venue, there is not level access to the female toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the ground floor, to the left of the entrance foyer from the front entrance.
    • The male toilet(s) is/are approximately 3m (3yd 10in) from the front entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

Additional Info Health

  • Disability awareness / equality training can be provided for hospital staff.
  • Disability awareness training is provided for staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in large print and different languages format can be requested.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Portable hearing loops cannot be provided on request.
  • Home visits services are available.