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Physiotherapy Outpatients

Leamington Spa Hospital, Heathcote Lane, Heathcote, Warwick, CV34 6SR

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Access Guide

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Getting To The Hospital (Leamington Spa Hospital)

  • By Road View
    • The Leamington Spa Hospital is located on Heathcote Lane to the south of Leamington Spa.

      Please note if you use the hospital post code (CV34 6SR) in a Sat Nav it will direct you behind the hospital. When you are close to the hospital please follow the road signs which will take you to the Leamington Spa Hospital entrance.

      From North: From A46 turn off at the Leek Wootton junction, taking the A429 into Warwick. After passing under the Railway bridge, turn right.
      Stay in the left-hand lane and turn left at the roundabout onto the A425 Banbury Road.
      Drive over the bridge and position yourself in the right-hand lane for going straight over at the roundabout.

      From the A4455 Fosse Way turn right into Harbury Lane.
      Continue along this road until you reach the next junction.
      Turn right onto the B4087 Tachbrook Road.
      At the next junction turn left onto Heathcote Lane until you reach a roundabout.
      Continue straight over at the roundabout and take the first left into the Hospital.

      From South: From the A4455 Fosse Way, drive over the M40.
      After a mile, take the next left into Harbury Lane.
      Continue along this road until you reach the next junction.
      Turn right onto the B4087 Tachbrook Road.
      At the next junction turn left onto Heathcote Lane, and continue until you reach a roundabout.
      Continue straight over at the roundabout and take the first left into the Hospital.

      From East: From A425, continue into Leamington until you pass under the railway bridge.
      Turn left at the next set of traffic lights onto the B4087 Tachbrook Road.
      Follow this road for one mile. Turn right into Heathcote Lane.
      At the roundabout, continue straight over and take the first left into the Hospital.

      From West: From the A4177 Birmingham Road, carry straight over at the junction with the A46 onto the A425 Birmingham Road.
      Continue on the A425 through Warwick, over the river and straight over at the final roundabout before exiting the town.
      At the next set of traffic lights turn left onto Heathcote Lane/Gallows Hill.
      At the roundabout with the A452, carry on straight over (second exit) into Heathcote Lane.
      Go straight over at the next two roundabouts.
      The Hospital entrance is the second turning on your right.
    • The car park for visitors and patients is located on the front of the hospital. Charges apply for blue badge holders in this car park.
      The car park uses Automatic Number Plate Recognition (ANPR) to charge for parking.
  • By Bus View
    • The nearest bus stop is located on Heathcote Lane approximately 180m from the main hospital entrance.
      The following bus services 77, 77A and U1 stop here.
      Services 77 and 77A are operated by Johnsons Coaches, services U1 are operated by Stagecoach.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest Train Station is Leamington Spa, approximately 1.5 miles from Leamington Spa Hospital.
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located at Warwick Hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01926 600 054.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the left as you enter via the main hospital entrance.
  • Documents are available in an alternative format and can be provided to include: Braille, large print, different languages and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located within the hospital grounds.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
  • To obtain mobility aids please contact the lead nurse.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 9m (9yd 2ft) from the main hospital entrance.
  • Comments View
    • The information provided in this guide relating to Blue Badge parking covers spaces located on the right hand side the main hospital entrance.
    • There are additional Blue Badge parking spaces by the Chadwick entrance, the nearest designated space is 4m from the Chadwick entrance and the route to the entrance is level. See pictures 6, 7 and 8.
    • There are also additional Blue Badge parking spaces to the left of the main entrance the nearest designated space is 15m from the main entrance and the route to the entrance has an easy slope. See picture 5.
    • The hospital uses Automatic Number Plate Recognition (ANPR) to manage payment for the car park. Before leaving the hospital please visit the pay station and enter your vehicle registration number, the fee for parking will be displayed on the screen. Payment can be made by cash or card.
    • Two electric vehicle charging points are available in the car park.

Getting To (Physiotherapy Outpatients)

  • Physiotherapy Outpatients is/are located on the ground floor.
  • Access to Physiotherapy Outpatients is via the main hospital entrance.
  • Enter via the main hospital entrance and continue past the reception desk to the end of the corridor. Turn right and continue along the corridor and the entrance to Physiotherapy Outpatients is on the left.
  • There is step free access to Physiotherapy Outpatients.
  • There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • There is no reception for the Physiotherapy Outpatients Department, please book in at the hospital reception desk located by the main hospital entrance.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 112cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 106cm (3ft 6in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the main entrance doors.
    • The ramp/slope gradient is slight.
  • Comments View
    • Please note that the doors are locked from 20:00 to 07:00 each day. When the doors are locked please use the intercom on the right hand side of the entrance door.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Reception (Main Hospital Reception)

  • Reception View
    • The reception point is located on the right as you enter via the main hospital entrance.
    • The reception point is approximately 2m (2yd 7in) from the main hospital entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 22/10/2019.
    • The hearing assistance system was not working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Department / Service

  • Department / Service Access View
    • Physiotherapy Outpatients is located on the ground floor.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 154cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; accessible toilet facilities for everyone, a treatment room, a waiting room/area and ambulant toilet facilities for everyone.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the ground floor corridor.
  • Comments View
    • There is no reception for the Physiotherapy Outpatients Department, please book in at the hospital reception desk located by the main hospital entrance.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 35m from the Physiotherapy Outpatients entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (Physiotherapy Treatment)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Physiotherapy Treatment.
  • There is level access to the consultation / treatment room.
  • There is not a/are not door(s) into the consultation / treatment room.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are good.

Room / Area (Gymnasium)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Gymnasium.
  • The room / area is approximately 40m from the Physiotherapy Outpatients entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are good.

Accessible Toilet(s)

  • Location and Access View
    • This accessible toilet is located opposite the Physiotherapy Treatment room.
    • This accessible toilet is approximately 32m from the Physiotherapy Outpatients entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 226cm x 198cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 90cm.
    • The lateral transfer space on the right is 50cm.
    • The transfer space is obstructed by a sanitary bin and storage items.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 150cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is not a hand dryer.

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