You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Queen Mary's Road is located on Roehampton Lane/A306 and can be accessed via the A205.
    Head east on Upper Richmond Road/A205 towards Rock Lane.
    Turn right onto Roehampton Lane/A306 and Queen Mary's Hospital will be located on the left after 0.7 miles.
  • Queen Mary's Hospital has one main visitors car park and multiple Blue Badge bays by the lower ground entrance.
• By Bus View
  • Bus routes 72, 265, 493, 969 and N74 stop directly outside Queen Mary's Hospital on Roehampton Lane.
  • There is an onsite bus stop.
  • Onsite bus stops are located on the main hospital road.
  • The main onsite bus stop is sheltered with bench seating.
  • The hospitals main entrance is approximately 140m from the onsite bus stop.
    The path leading to the hospital from the bus stop is on a slight slope and is slab paving.
    After turning into the hospital, there is one road to cross with tactile paving on both sides.
    After, there is another slight slope, with slab paving leading to the main hospital entrance.
• By Train View
  • The nearest train station is Barnes Station, which is approximately 1.1 miles from Queen Mary's Hospital.
• By Underground View
  • The nearest underground station is East Putney station, which is approximately 2.2 miles from Queen Mary's Hospital.
• Useful Links View
  • For detailed information on Barnes Station please follow the link.
  • To view the web page described above click here (opens in new tab).
  • For detailed information on East Putney Underground Station please follow the link.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located at the St George's Hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8725 2453.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• Volunteers do not receive disability awareness / equality training.
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the hospital.
• Hospital staff do receive disability awareness / equality training.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Accessible Parking). Skip to the next section.

Hospital Parking (Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital, near the lower ground entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the lower ground entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the lower ground entrance.
• Comments View
  • There are 10+ additional Blue Badge bays near the main entrance, to the right of the hospital (shown in photograph 5).

You are on Hospital Parking (Patients and Visitors). Skip to the next section.

Hospital Parking (Patients and Visitors)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 365cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the main entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 136cm .
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 84cm (2ft 9in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 205cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading up to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to the right as you face the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Outside Access (Lower Ground Entrance). Skip to the next section.

Outside Access (Lower Ground Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital, on the lower ground.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 120cm .
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 105cm (3ft 5in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 185cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 215cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left as you face the entrance.
  • The ramp/slope gradient is slight.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located directly in front of the main entrance.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Getting Around (Queen Mary's Hospital). Skip to the next section.

Getting Around (Queen Mary's Hospital)

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl and laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are provided in some corridors.
  • Seating is provided in some corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes some pictograms.
  • Dementia friendly signage is not provided.
  • There is a yellow line on the floor directing to Neuro Place.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the public areas of the building.
  • The hearing assistance system is fixed at the main reception.

You are on Amenities (Queen Mary's Hospital). Skip to the next section.

Amenities (Queen Mary's Hospital)

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• Shops and Services View
  • The shops/services available include; a coffee shop.
  • There are table top sales located on the lower ground floor which sell different things on different days.
• Pay Phones and Charging Points View
  • Pay phones are available.
  • The pay phone(s) is/are located on the lower ground and ground floors.
  • The pay phone(s) is/are cash only payment.
  • A low level pay phone (controls between 75cm - 100cm from floor level) is available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • WiFi is available for all visitor's. To access the WiFi select GuestWlan and follow the website instructions.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.

You are on Other Floors (Queen Mary's Hospital). Skip to the next section.

Other Floors (Queen Mary's Hospital)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are LG, G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are varied.

You are on Lift (Queen Mary's Hospital). Skip to the next section.

Lift (Queen Mary's Hospital)

• There is a lift for public use.
• The lift is located to the right as you pass reception.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 14m (15yd 11in) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1 and 2.
• There are manual, heavy, double doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 150cm.
• The dimensions of the lift are 130cm x 275cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is good.

You are on Parent and Baby Room (Ground Floor). Skip to the next section.

Parent and Baby Room (Ground Floor)

• There is a parent and baby room for public use.
• The parent and baby room is located along the main corridor.
• The parent and baby room is approximately 20m from the ground floor entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 87cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Accessible Toilet (Lower Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Lower Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located to the right as you enter the hospital from the lower ground entrance.
  • This accessible toilet is approximately 7m (7yd 1ft) from the lower ground floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 190cm x 220cm (6ft 3in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 112cm and 162cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Lower Ground Floor - Transfer Both Sides). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor - Transfer Both Sides)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left from the lower ground floor entrance.
  • This accessible toilet is approximately 10m from the lower ground floor entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 82cm (2ft 8in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 260cm x 258cm (8ft 6in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 114cm.
  • The lateral transfer space on the right is 118cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 103cm and 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 105cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 78cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 97cm (3ft 2in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.

You are on Accessible Toilet (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Lower Ground Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located on the lower ground floor of Queen Mary's Hospital.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lower ground floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 200cm x 315cm (6ft 7in x 10ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 95cm and 163cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are low to moderate.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located along the main corridor on the lower ground floor.
  • The female and male toilets are approximately 25m (27yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the female and male toilets are good.

You are on Accessible Toilet (Ground Floor - Opposite Reception - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Opposite Reception - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located on the ground floor, opposite reception.
  • This accessible toilet is approximately 11m (12yd 1in) from the ground floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 220cm x 210cm (7ft 3in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Ground Floor - Near Tempo Coffee Shop - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Near Tempo Coffee Shop - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located on the ground floor, just beyond Tempo Cafe.
  • This accessible toilet is approximately 25m (27yd 1ft) from the ground floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • The height of the coat hook is 110cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 104cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet (Ground Floor - Near Suite 3 - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Near Suite 3 - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located on the ground floor of Queen Mary's Hospital.
  • This accessible toilet is approximately 58m (63yd 1ft) from the ground floor entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left as you face reception.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the ground floor entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor, to the right as you enter.
  • The male toilet(s) is/are approximately 4m (4yd 1ft) from the ground floor entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the male toilets are moderate to good.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor, near Suite 6.
  • The shared toilet(s) is/are approximately 62m (67yd 2ft) from the ground floor entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the shared toilets are moderate to good.

You are on Accessible Toilet (First Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located on the first floor.
  • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The dimensions of the accessible toilet are 196cm x 204cm (6ft 5in x 6ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Accessible Toilet (Second Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Second Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located on the second floor.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 180cm x 260cm (5ft 11in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 136cm (4ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the second floor.
  • The female and male toilets are approximately 4m (4yd 1ft) from the lifts.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hospital Parking link (new tab) - click here.