Access Guide
Location
- The venue is situated within the centre of the city.
- This venue is situated in Stoke-on-Trent.
- The venue is not situated on a road which has a steep gradient.
Opening Times
- Monday 05:45 - 23:30.
- Tuesday 05:45 - 23:30.
- Wednesday 05:45 - 23:30.
- Thursday 05:45 - 23:30.
- Friday 05:45 - 23:30.
- Saturday 05:45 - 23:30.
- Sunday 07:45 - 23:30.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 450cm x 480cm (14ft 9in x 15ft 9in).
- The nearest designated bay is 20m (22yd) from the platform 2 entrance.
- The furthest designated bay is 50m (55yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
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Comments
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- There are 3 car parks to this station.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the station.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 155cm (5ft 1in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 154cm (5ft 1in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the pavement to the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Reception (Travel Centre)
- The reception desk is 21m (23yd) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- The desk has a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- Lighting levels are bright.
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Comments
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- Photograph 1 shows the walkway between lifts giving access to the platforms.
- Photograph 2 shows the underground tunnel between platforms.
Other Floors
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Steps
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- There are 15+ steps between floors.
- The lighting level is bright.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Comments
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- The details given for the steps refer to the steps from platform 1 to the tunnel and up to platforms 2 & 3.
Lift
- There is a lift for public use.
- The lift is located next to 1st class lounge on platform 1.
- The lift is a standard lift.
- The floors which are accessible by this lift are the platform to the walkway.
- The lift is 63m (69yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 175cm x 250cm (5ft 9in x 8ft 2in).
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Train Station
- There are 3 platform(s) in the station.
- The station is staffed.
- There are generally 7 member(s) of staff on duty.
- The station is not staffed between 23.30 - 05.45.
- There is an office to obtain help.
- This office is located on platform 1.
- The train companies operating from within this station are Avanti West Coast, Central and Northern.
- There is a taxi rank at the station.
- The taxi rank is located North end of platform 1.
- The taxi rank is 4m (4yd 1ft) from the accessible entrance.
- Shops and services within the station include the Pumpkin Cafe.
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Additional Station Information
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- Announcements on platforms are audio and visual.
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Comments
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- Platform 3 is accessible to a wheelchair user.
Train Station Platform (1)
- There is level access to the platform(s).
- There is an adapted toilet.
- Shops or services available on the platform are the kiosk, waiting room, 1st class lounge & cafe.
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Outside Access (Platform 2 Entrance)
- This information is for the entrance located to the rear of the station.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 90cm (2ft 11in) wide.
Level Change (Platform 2 Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
Train Station Platform (2)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- Shops or services available on the platform are the waiting room and male&female standard toilets.
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Train Station Platform (3)
- There is level access to the platform(s).
- Access to the platform(s) is via lift.
- There is not an adapted toilet.
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Restaurant Bar Internal (Pumpkin Cafe)
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located on platforms 1 and 2.
- The female toilets are 34m (37yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located on platforms 1 and 2.
- The male toilets are 86m (94yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in both ladies and gents toilets.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- The accessible toilet is 94m (103yd) from the accessible entrance.
- The accessible toilet is located on platform 1.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the customer services office.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 84cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the left.
- The height of the toilet seat above floor level is 53cm (1ft 9in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are bright.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- The accessible toilet is 18m (20yd) from the platfom 2 entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 140cm x 215cm (4ft 7in x 7ft 1in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 68cm (2ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- Lighting levels are low.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is generally on duty.
- Staff are trained to BSL level 1.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
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Comments
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- The photo shows the portable ramp which gives access to the trains. Staff are trained to take TypeTalk calls.