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Stoke-on-Trent Station

Station Road, Stoke, Stoke-on-Trent, ST4 2AA

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Stoke-on-Trent.
  • The venue is not situated on a road which has a steep gradient.

Opening Times

  • Monday 05:45 - 23:30.
  • Tuesday 05:45 - 23:30.
  • Wednesday 05:45 - 23:30.
  • Thursday 05:45 - 23:30.
  • Friday 05:45 - 23:30.
  • Saturday 05:45 - 23:30.
  • Sunday 07:45 - 23:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 450cm x 480cm (14ft 9in x 15ft 9in).
    • The nearest designated bay is 20m (22yd) from the platform 2 entrance.
    • The furthest designated bay is 50m (55yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.
  • Comments View
    • There are 3 car parks to this station.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 155cm (5ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 154cm (5ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pavement to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception (Travel Centre)

  • The reception desk is 21m (23yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • The desk has a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • Photograph 1 shows the walkway between lifts giving access to the platforms.
    • Photograph 2 shows the underground tunnel between platforms.

Other Floors

  • Steps View
    • There are 15+ steps between floors.
    • The lighting level is bright.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • The details given for the steps refer to the steps from platform 1 to the tunnel and up to platforms 2 & 3.

Lift

  • There is a lift for public use.
  • The lift is located next to 1st class lounge on platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are the platform to the walkway.
  • The lift is 63m (69yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 175cm x 250cm (5ft 9in x 8ft 2in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Train Station

  • There are 3 platform(s) in the station.
  • The station is staffed.
  • There are generally 7 member(s) of staff on duty.
  • The station is not staffed between 23.30 - 05.45.
  • There is an office to obtain help.
  • This office is located on platform 1.
  • The train companies operating from within this station are Virgin, Central and Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located North end of platform 1.
  • The taxi rank is 4m (13ft 1in) from the accessible entrance.
  • Shops and services within the station include the Pumpkin Cafe.

Train Station Platform (1)

  • There is level access to the platform(s).
  • There is an adapted toilet.
  • Shops or services available on the platform are the kiosk, waiting room, 1st class lounge & cafe.
  • .

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located to the rear of the station.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Platform 2 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Train Station Platform (2)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • Shops or services available on the platform are the waiting room and male&female standard toilets.
  • .

Train Station Platform (3)

  • There is level access to the platform(s).
  • Access to the platform(s) is via lift.
  • There is not an adapted toilet.
  • .

Restaurant Bar Internal (Pumpkin Cafe)

  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.

Standard Toilet(s)

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 94m (103yd) from the accessible entrance.
    • The accessible toilet is located on platform 1.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the customer services office.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • The height of the toilet seat above floor level is 53cm (1ft 9in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 18m (20yd) from the platfom 2 entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 140cm x 215cm (4ft 7in x 7ft 1in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 68cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are low.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 1.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Comments View
    • The photo shows the portable ramp which gives access to the trains. Staff are trained to take TypeTalk calls.