You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Stoke-on-Trent.
• The venue is not situated on a road which has a steep gradient.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 05:45 - 23:30.
• Tuesday 05:45 - 23:30.
• Wednesday 05:45 - 23:30.
• Thursday 05:45 - 23:30.
• Friday 05:45 - 23:30.
• Saturday 05:45 - 23:30.
• Sunday 07:45 - 23:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 450cm x 480cm (14ft 9in x 15ft 9in).
  • The nearest designated bay is 20m (22yd) from the platform 2 entrance.
  • The furthest designated bay is 50m (55yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.
• Comments View
  • There are 3 car parks to this station.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the station.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 155cm (5ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 154cm (5ft 1in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the pavement to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

You are on Reception (Travel Centre). Skip to the next section.

Reception (Travel Centre)

• The reception desk is 21m (23yd) from the front entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• Lighting levels are bright.
• The desk has a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Lighting levels are bright.

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• Comments View
  • Photograph 1 shows the walkway between lifts giving access to the platforms.
  • Photograph 2 shows the underground tunnel between platforms.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • There are 15+ steps between floors.
  • The lighting level is bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • The details given for the steps refer to the steps from platform 1 to the tunnel and up to platforms 2 & 3.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located next to 1st class lounge on platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are the platform to the walkway.
• The lift is 63m (69yd) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 175cm x 250cm (5ft 9in x 8ft 2in).
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Train Station. Skip to the next section.

Train Station

• There are 3 platform(s) in the station.
• The station is staffed.
• There are generally 7 member(s) of staff on duty.
• The station is not staffed between 23.30 - 05.45.
• There is an office to obtain help.
• This office is located on platform 1.
• The train companies operating from within this station are Virgin, Central and Northern.
• There is a taxi rank at the station.
• The taxi rank is located North end of platform 1.
• The taxi rank is 4m (13ft 1in) from the accessible entrance.
• Shops and services within the station include the Pumpkin Cafe.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
• Comments View
  • Platforms 3 are accessible to a wheelchair user.
  • .

You are on Train Station Platform (1). Skip to the next section.

Train Station Platform (1)

• There is level access to the platform(s).
• There is an adapted toilet.
• Shops or services available on the platform are the kiosk, waiting room, 1st class lounge & cafe.
• .

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located to the rear of the station.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 90cm (2ft 11in) wide.

You are on Level Change (Platform 2 Entrance). Skip to the next section.

Level Change (Platform 2 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.

You are on Train Station Platform (2). Skip to the next section.

Train Station Platform (2)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• Shops or services available on the platform are the waiting room and male&female standard toilets.
• .

You are on Train Station Platform (3). Skip to the next section.

Train Station Platform (3)

• There is level access to the platform(s).
• Access to the platform(s) is via lift.
• There is not an adapted toilet.
• .

You are on Restaurant Bar Internal (Pumpkin Cafe). Skip to the next section.

Restaurant Bar Internal (Pumpkin Cafe)

• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on platforms 1 and 2.
  • The female toilets are 34m (37yd) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on platforms 1 and 2.
  • The male toilets are 86m (94yd) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in both ladies and gents toilets.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • The accessible toilet is 94m (103yd) from the accessible entrance.
  • The accessible toilet is located on platform 1.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from the customer services office.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • The height of the toilet seat above floor level is 53cm (1ft 9in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 18m (20yd) from the platfom 2 entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 140cm x 215cm (4ft 7in x 7ft 1in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 68cm (2ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are low.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is generally on duty.
• Staff are trained to BSL level 1.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.

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• Comments View
  • The photo shows the portable ramp which gives access to the trains. Staff are trained to take TypeTalk calls.