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Arrivals (Gates 1-19)

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Outside Access (Access from Aircraft)

  • Access from arriving aircraft is either via steps or pre arranged assistance.
  • Pre arranged assistance is provided by Omniserve and will take passengers to the terminal via lift or accessible transport.
  • There are 4 medium steps with handrails leading to a set of double, manual doors.
  • The doors open towards towards you and are 220cm (7ft 3in) wide.
  • There is then a set of steps to reach the passenger boarding bridge.
  • There are 15 + medium steps with handrails.
  • The doors from the bridge will be held open.
  • Exit from the passenger boarding bridge to the arrivals corridor is via automatic doors 132cm (4ft 4in) wide.

Outside Access (Pre Arranged Assistance)

  • Passengers who have booked assistance will be met at the aircraft and escorted on a step free route through to Immigration.
  • Passengers entering the building will go through two sets of double, manual doors.
  • The doors are 102cm (3ft 4in) wide, but will be held open by a member of staff.
  • Passengers will then be escorted to the lift.
  • Alternatively, you may be transported to the main terminal via accessible vehicle.

Inside Access (Arrivals Corridor)

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.

Toilet with Adaptations

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • The accessible toilet is located between the exit from gate 11 and 13.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 146cm x 290cm (4ft 9in x 9ft 6in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 74cm (2ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency alarm is fully functional.
    • It is a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 110cm (3ft 7in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Standard Toilet(s)


  • The lift is a standard lift.
  • The dimensions of the lift are 162cm x 170cm (5ft 3in x 5ft 7in).
  • The lift doors are 141cm (4ft 8in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is medium.
  • The lift does have tactile markings.
  • The call button for the lift is 125cm (4ft 1in) high.
  • The lift controls are 140cm (4ft 7in) high.
  • The lift has handrails on both sides.
  • There are 2 lifts available. These access the main Arrivals Level and the Transit Level.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalators access the main Arrivals Level and the Transit Level.

Access To The Transit Trains

  • The is level access onto the trains from the platform.

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.