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Arrivals (Gates 20-39)

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Access from Aircraft

  • Access from arriving aircraft is either via steps or pre arranged assistance.
  • Pre arranged assistance is provided by ISS and will take passengers to the terminal via lift or accessible transport.
  • There are 3 to 4 (dependent on gate) medium, well marked steps with handrails on both sides leading from the aircraft.
  • Passengers then access a set of double, manual doors.
  • The doors open towards towards you and are 220cm (7ft 3in) wide.
  • There is then a set of steps to reach the passenger boarding bridge.
  • These have 15+ medium steps with handrails on both sides.
  • Photograph 3 shows the boarding bridge.
  • The doors from the bridge will be held open.
  • Exit from the passenger boarding bridge to the arrivals corridor is via automatic doors 115cm (3ft 9in) wide.


  • There is a refuge point opposite Gate 34.
  • The refuge point is accessed via heavy, double doors, which open towards you.
  • The doors are 80cm (2ft 7in) wide.
  • The refuge point has an Evac chair and a help point.
  • The call button for the help point is 113cm (3ft 8in) high and is fitted with an induction loop.
  • There is a help point available (red telephone), which is 120cm (3ft 11in) high. This is located by the First Aid Room, just before the escalators.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 81cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are low.

Standard Toilet(s)

Other Floors (Escalators to Transit)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Arrivals Level - Apron - Transit.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • The escalators are located at the far end of the Arrivals corridor.

Access to the Transit Trains

  • There is level access onto the Transit Trains from the platform.

Lift (Lift to Transit Shop)

  • There is a lift for public use.
  • The lift is located directly in front of the transit stop.
  • The lift is a standard lift.
  • The lift is approximately 15m (16yd 1ft) from the transit exit.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Arrivals Hall