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Arrivals - Channel Islands

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .


Entrance from Transport

  • There is level access to the entrance.
  • There are double automatic doors.
  • The doors are 359cm (11ft 9in) wide.
  • There is a bus stop by the entrance with a space for accessible vehicles.


  • There are two pairs of escalators.
  • There is a landing level in between these escalators.
  • The steps of the escalators are not clearly marked.
  • The head and foot of the escalators are clearly marked.


  • There are two banks of steps.
  • There are 15 + steps in each bank.
  • The steps are medium height.
  • The steps have handrails on both sides.
  • There is a landing.
  • The steps are clearly marked.


  • There is a lift for public use.
  • The lift is located in the entrance foyer.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 168cm x 228cm (5ft 6in x 7ft 6in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Entrance to Arrivals Hall

  • This entrance is located to the left as you exit the lifts, or right from the escalators and stairs.
  • The door is automatic and opens away from you.
  • The door is 144cm (4ft 8in) wide.
  • The door takes you directly into the Arrivals Hall.

Additional Info

  • Staff do receive disability awareness / equality training.