Skip to main content

Car Rental Village

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here (Car Rental Village)

  • By Road View
    • London Stansted is conveniently situated just off the M11 motorway - use Junction 8a if approaching from the London direction or Junction 8 from the Cambridge side, then follow signs for the airport.
      The postcode for London Stansted Airport Car Rental Village is CM24 1SJ.
      The Car Rental Village is accessed from the A120 via The Bassingbourn Roundabout onto Bassingbourn Road onto Coopers End Road.

Arrivals Hall

Airport Terminal - Car Rental Village

  • There is a bus that runs from the Arrivals Hall to the Car Rental Village every ten miunutes.
  • The accessible entrance on to the bus is located at the centre of the bus.
  • The entrance is 120cm and there is a fold out easy ramp 100cm wide for access.
  • The bus driver will unfold the ramp if it is needed.
  • There is designated space for wheelchair users located to the left as you enter the bus and there is a priority seat for disabled people located at the front of the bus.
  • The bus stop at the Arrivals Hall is located to the left after you exit the Arrivals Hall and is 25m away from the Arrivals Hall.
  • The Car Rental Village is located to the right after exiting the bus and is 13m away from the bus stop.

Outside Access (Car Rental Village Front Entrance)

  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.

Outside Access (Car Rental Village Side Entrance)

  • This information is for the entrance located at the side of the building or to the left of the Hertz and Sixt desks inside the building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm.
  • Comments View
    • This entrance gives direct access from the Car Rental Village to the hire car parking area.
    • The hire car parking area can still be accessed from the front entrance.

Car Rental Desk(s)

  • The car rental desk(s) is/are located in the car rental village building.
  • The car rental desk(s) is/are clearly signed.
  • There is step-free access to the car rental desk(s).
  • There is step free access to car rental desk(s) all desks.
  • The height of the car rental desk(s) is/are high (95cm - 110cm) and very high (111cm+).
  • There is a lowered section at some of the car rental desks.
  • There is a clear knee recess beneath some of the low/lowered sections of the car rental desks.
  • There is not a hearing assistance system at the car rental desk(s).
  • There is a member of staff available to assist with bags at the car rental desk(s).
  • The lighting levels at the desks is good. There is no background music played at the desks.

Hire Car Pick Up/Drop Off Area

  • The hire car pick up/drop off area is located to the left of the Car Rental Village building.
  • There is step free access from the building to the pick up/drop off area.
  • There is a dropped kerb with tactile paving.
  • There are marked crossing points.
  • The surface of the area is tarmac.
  • The hire car companies are spread throughout the parking area.
  • On collection the hire car companies can bring the cars closer to the Car Hire Village building and when dropping off the hire cars, the hire car companies can pick them up from the Car Hire Village building if required.
  • Please contact the individual car hire companies for more information.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the left as you enter.
  • This accessible toilet is approximately 17m (18yd 1ft) from the Car Rental Village Front Entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 180cm x 260cm (5ft 11in x 8ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).

Standard Toilet(s)

  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left after you enter.
    • The shared toilet(s) is/are approximately 16m (17yd 1ft) from the Car Rental Village Front Entrance.
    • There is step-free access to the shared toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.

Check-in