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Coach Station

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Getting Here (Coach Station)

  • The bus/coach station is just a 2-minute walk from the airport terminal.
    Amenities include:
    Waiting facilities, onsite coffee shop, onsite newsagents, onsite payphones and toilets.
    Services using the station include
    Airport Bus Express
    Service A21: Stansted to Liverpool Street, calling at Stratford.
    Service A20: Stansted to Victoria Bus/Coach Station, calling at Baker Street (Gloucester Place).
    National Express
    Service A6: Stansted to Portman Square, calling at; Golders Green, Finchley Road, St John’s Wood, Baker Street, Paddington, Marble Arch and Portman Square.
    Service A7: Stansted to Victoria Coach Station, calling at; Bow, Mile End, Whitechapel, Southwark, Waterloo, Victoria Train Station and Victoria Bus/Coach Station.
    Service A8: Stansted to Kings Cross, calling at; South Hackney, Bethnal Green, Shoreditch, Liverpool Street, Farringdon and Kings Cross London (bus stop is adjacent to St Pancras International Train Station).
    Service A9: Stansted to London Stratford, direct service to London Stratford.
  • For more information on getting to the airport by bus or coach services please click here please click here (opens new tab).

Access to Coach Station

  • The Coach Station can be accessed via any of the tunnels leading from the Terminal building and short stay car park.
  • Access via the tunnels is via ramp or lift and then easy slopes.
  • Access from the short stay car park is via moderate and easy slopes.
  • There is seating available along the route from the short stay car park.
  • This seating is fixed with armrests.
  • The seating is 48cm (1ft 7in) high.

Ticket Office

  • The Ticket Office is located in the main Coach Station building.
  • The Ticket Office is accessed via push pad operated automatic doors.
  • The push pad is 100cm (3ft 3in) high.
  • The doors slide open.
  • The doors are 124cm (4ft 1in) wide.
  • The ticket is desk is 100cm (3ft 3in) high, but has a lowered section available.
  • There is not a hearing assistance system.
  • To exit the Ticket Office there is another push pad which is 90cm (2ft 11) high.

Waiting Room

  • The waiting room is located in the main coach station building.
  • There are 3 entrances to the waiting room.
  • All 3 entrances have push pad operated automatic doors.
  • The doors are push pad operated entering the coach station and the doors are sensor operated when exiting the coach station.
  • The push pad is 90cm (2ft 11in) high.
  • All doors open by sliding.
  • As you face the entrances the doors to the left are 275cm (9ft) wide.
  • As you face the entrances the middle set of doors are 265cm (8ft 8in) wide.
  • As you face the entrances the doors to the right are 275cm (9ft) wide.
  • There is fixed seating with armrests available in the waiting room.
  • The seating is 45cm (1ft 5in) high.
  • The waiting room contains a WHSmith kiosk, Nero Express, public telephone and vending machines.

Access to Bays

  • There are 39 bays at the coach station.
  • All bays can be reached by easy slopes.
  • Bay 29 is the accessible bay, with additional space.
  • Coaches serving the station have a ramp to allow level access onto the coaches.
  • There is a help point available at the station, which is fitted with a hearing assistance system.
  • Information is made available on display screens.
  • There are no audible announcements.

Access to Toilets

  • Both the accessible and standard toilets are accessed via a set of automatic doors.
  • The doors are push pad operated and open towards you.
  • The push pad is 96cm (3ft 2in) high.
  • The doors are 155cm (5ft 1in) wide.

Toilet with Adaptations

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 5m (5yd 1ft) from the toilet block entrance.
    • The accessible toilet is located in the toilet block, next to the waiting room.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 168cm x 295cm (5ft 6in x 9ft 8in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 220cm (7ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 110cm (3ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are low.

Standard Toilet(s)

Check-in