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Departure Lounge

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

World Duty Free

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is vinyl and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is bench seating and single seats with armrests at regular intervals.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Information View
    • Departures information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Comments View
    • The Departure Lounge contains a range of restaurants and shops.
    • The majority of the seating is made of wood but there are also some metal benches located along some of the walkways.
    • There is a quiet seating area located at the rear of the departure lounge on the lower level (shown in photographs 13 - 16).
    • Gates 1-19 and 20-39 are at the rear of the Departure Lounge and access is via the transit trains.
    • Gates 40-59 are located at the rear of the Departure Lounge and access is via a walkway.
    • Gates 80-88 are located at the rear of the Departure Lounge and access is via a walkway.
    • Gates 89-93 are located at the rear of the Departure Lounge and access is via steps, escalators or lift.

Step(s) (Departure Lounge to Quiet Seating Area)

  • There is a/are step(s) located at the rear of the Departure Lounge.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Escalator(s) (Departure Lounge to Quiet Seating Area)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located at the rear of the departure lounge.
    • The escalators only go down.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Departure Lounge to Quiet Seating Area)

  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 160cm (5ft 3in).
  • The dimensions of the lift are 220cm x 203cm (7ft 3in x 6ft 8in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Accessible Toilet(s) (Departure Lounge - Shops)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located along the walkway leading towards the main seating area. Access to the toilets is located between Dune and The Camden Bar and Kitchen.
  • This accessible toilet is approximately 115m (125yd 2ft) from the World Duty Free.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens inwards and outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The dimensions of the accessible toilet are 170cm x 290cm (5ft 7in x 9ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 103cm (3ft 5in).
  • The transfer space is obstructed by the disposal bins.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

Standard Toilet(s) (Departure Lounge - Shops)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located along the walkway leading towards the main seating area, access to the toilets is located between Dune and The Camden Bar and Kitchen.
    • The female and male toilets are approximately 115m (125yd 2ft) from the World Duty Free.
    • There is step-free access to the female and male toilet(s).
    • Lighting levels are moderate to good.

Parent and Baby Room (Departure Lounge - Shops)

  • There is a parent and baby room for public use.
  • The parent and baby room is located along the walkway leading towards the main seating area, access to the parent and baby room is located between Dune and The Camden Bar and Kitchen.
  • There is step-free access to the parent and baby room.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The lighting levels are moderate to good.

Room(s) (Departure Lounge - Prayer Room and Ritual Washing)

  • The room surveyed was Prayer Room and Ritual Washing.
  • Prayer Room and Ritual Washing is located at the rear of the departures lounge between Coast to Coast and Pret A Manager.
  • Access View
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • There is some fixed furniture within the room(s).
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is carpet and vinyl.
    • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
    • There is a ritual washing room which has grab rails and a drop down rail.

Changing Places (Departures Lounge - Restaurant Area)

  • Location and Access View
    • The facility is located at the far end of the departure lounge, between Coast to Coast and Pret.
    • The facility is approximately 200m (218yd 2ft) from the departure entrance.
    • The facility is in addition to standard and accessible toilets.
    • There is level access to the facility.
    • The colour contrast between the external door and wall is poor.
    • The dimensions of the facility are 300cm x 490cm.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is fair.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 180cm (5ft 11in).
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 178cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is fair.
    • There is a soap dispenser.
    • Wide tear off paper roll is available.
    • There is a hand dryer.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • The lighting levels are moderate to good.
  • Comments View
    • Access to this facility is via the phone next to the door.

Accessible Toilet(s) (Departures Lounge - Restaurant Area)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located at the far end of the departure lounge between Coast to Coast and Pret.
  • This accessible toilet is approximately 200m (218yd 2ft) from the departure entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The width of the accessible toilet door is 108cm (3ft 7in).
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 104cm (3ft 5in).
  • The transfer space is obstructed by disposal facilities.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a soap dispenser.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Comments View
    • There is a similar accessible toilet with the lateral transfer space on the right next to this one.

Standard Toilet(s) (Departures Lounge - Restaurant Area)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the far end of the departure lounge between Coast to Coast and Pret.
    • The female and male toilets are approximately 200m (218yd 2ft) from the departure entrance.
    • There is step-free access to the female and male toilet(s).
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located at the far end of the departure lounge.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 87cm (2ft 10in).

Parent and Baby Room (Departures Lounge - Restaurant Area)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the far end of the departure lounge, between Coast to Coast and Pret.
  • There is step-free access to the parent and baby room.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • The lighting levels are good.
  • Comments View
    • There is a wall mounted folding baby change at a height of 95cm.
    • There are 3 parent and baby feeding rooms.
    • The doors open towards you, are light, and 60cm wide.
    • There is a chair with armrests in each room.

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Departure Gates