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Departure Lounge

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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World Duty Free

Departure Lounge

  • The Departure Lounge contains a range of restaurants and shops.
  • There is step free access throughout the Departure Lounge.
  • There is clear signage throughout the Departure Lounge.
  • There is seating available throughout the Departure Lounge.
  • The majority of the seating is located at the centre of the Departure Lounge.
  • The types of seating include bench seating and fixed seating with armrests on both sides.
  • The majority of the seating is made of wood but there are also some metal benches located along some of the walkways.
  • There is a quiet seating area located at the rear of the departure lounge on the lower level. There is stepped, escalator or lift access to the quiet seating area.
  • There are departure information boards located throughout the Departure Lounge.
  • Announcements are both visual and audio.
  • Gates 1-19 and 20-39 are at the rear of the Departure Lounge and access is via the transit trains.
  • Gates 40-59 are located at the rear of the Departure Lounge and access is via a walkway.
  • Gates 80-88 are located at the rear of the Departure Lounge and access is via a walkway.
  • Gates 89-93 are located at the rear of the Departure Lounge and access is via steps, escalators or lift.

Step(s) (Departure Lounge to Quiet Seating Area)

  • There is a/are step(s) located at the rear of the Departure Lounge.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Escalator(s) (Departure Lounge to Quiet Seating Area)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located at the rear of the departure lounge.
    • The escalators only go down.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Departure Lounge to Quiet Seating Area)

  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 160cm (5ft 3in).
  • The dimensions of the lift are 220cm x 203cm (7ft 3in x 6ft 8in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Departure Lounge - Quiet Seating Area

  • There is step free access to the Quiet Seating Area via lift.
  • There is step free access throughout the Quiet Seating Area.
  • The surface of the flooring is vinyl.
  • The seating is fixed.
  • Some of the seating as armrests available to one side or both sides.

Accessible Toilet (Departure Lounge - shops)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 115m (125yd 2ft) from the World Duty Free.
    • This accessible toilet is located along the walkway leading towards the main seating area, access to the toilets is located between Dune and The Camden Bar and Kitchen.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 290cm (5ft 7in x 9ft 6in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 103cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s) (Departure Lounge - Shops)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located along the walkway leading towards the main seating area, access to the toilets is located between Dune and The Camden Bar and Kitchen.
    • The female and male toilets are approximately 115m (125yd 2ft) from the World Duty Free.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located There is a separate baby changing room located in the toilet block.
    • The height of the baby change table once extended is 87cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Departure Lounge -Prayer Room and Ritual Washing

  • The prayer room is located at the rear of the departures lounge between Coast to Coast and Pret A Manager
  • The door into the prayer room opens away from you and is 85cm.
  • There is step free access throughout the prayer room.
  • The surface of the flooring is carpet and vinyl.
  • There is seating available.
  • There is a ritual washing room which has grab rails and a drop down rail.

Changing Places (Departures Lounge - Restaurant Area)

  • Location and access View
    • The facility is located at the far end of the departure lounge between Coast to Coast and Pret.
    • The facility is approximately 200m (218yd 2ft) from the departure entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • The dimensions of the facility are 300cm x 490cm (9ft 10in x 16ft 1in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 178cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • The transfer space on the right as you face the toilet is 180cm (5ft 11in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is not available.
    • It is out of reach (higher than 10cm (4") from the floor).
  • Comments View
    • Access to this facility is via the phone next to the door.

Accessible Toilet (Departures Lounge - Restaurant Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 200m (218yd 2ft) from the departure entrance.
    • This accessible toilet is located at the far end of the departure lounge between Coast to Coast and Pret.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 108cm (3ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a similar accessible toilet with the lateral transfer space on the right next to this one.

Standard Toilet(s) (Departures Lounge - Restaurant Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the far end of the departure lounge between Coast to Coast and Pret.
    • The female and male toilets are approximately 200m (218yd 2ft) from the departure entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located at the far end of the departure lounge.
    • The height of the baby change table once extended is 87cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Parent and Baby Feed Room (Departures Lounge - Restaurant Area)

  • The parent and baby feed room is located at the far end of the departure lounge between Coast to Coast and Pret
  • There is a fixed baby changing bench at 98cm high.
  • There is a wall mounted folding baby changeat a height of 95cm.
  • There are 3 parent and baby feeding rooms.
  • The doors open towards you, are light and 60cm wide.
  • There is a chair with armrests in each room.
  • There are disposable facilities available.

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Departure Gates