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Departures Gates 1-19

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Departure Lounge

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Access to Gates

  • Gates 1 - 19 are accessed from the transit - Stop 1.
  • The departure gates are accessed by either escalators of lifts.
  • There is level access from the transit to the escalators and lifts.
  • If you require assistance from the gate to the plane this can be booked in advanced with ISS.
  • A member of staff will escort you to the plane using a step free route.

Escalator(s) (Transit - Departure Gates 1-19)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are Transit Trains to Departure Gate.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Transit - Departure Gates 1-19)

  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 162cm x 166cm (5ft 4in x 5ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • The call button for the lift is 140cm (4ft 1in) high.
    • The lift has handrails on both sides.
    • There are 2 lifts available here.

Departure Gates (Departure Gates 1-19)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 1 - 19.
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • There is clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) all.
    • The height of the documentation check desk(s) is very high (111cm+).
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to the airbridge/tarmac.
    • There is stepped access to departure gate(s) 1-19.
  • Boarding View
    • There is stepped access to the aircraft via the tarmac from departure gate(s) 1 - 19.
    • There is an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.
    • Passengers who require assistance to access the aircraft via steps are escorted to the apron by a member of staff via a lift and accessible transport. Access from the Departure Gates desks to the apron is via either an escalator or 15+ steps with handrails on both sides and a landing. From the boarding bridge, there are a further 15+ medium then deep, marked steps, with handrails both sides, leading down to the apron. At the bottom of the steps there are double doors, the doors are 220cm wide. Just beyond the doors there are 4 steps.

Eating and Drinking (Coffee House and WHSmith)

  • The following information is for the café.
  • The café is located at the centre of the Departure Gates 1 - 19 waiting area.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • The height of the service counter is medium height (87cm - 94cm).
  • There is not a lowered section of the counter.
  • There is step-free access within the café.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The standard height for tables is 74cm.
  • The lighting levels are moderate to good.
  • Comments View
    • There are two entrances into Coffee House and WHSmith, both have no doors.
    • There is clear space along the aisles in the shop area.

Accessible Toilet(s) (Gates 1-7)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the left as you exit the lift.
  • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The door opens inwards and outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The dimensions of the accessible toilet are 169cm x 378cm (5ft 7in x 12ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a nappy bin.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Accessible Toilet(s) (Gates 11-19)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the right as you exit the lift.
  • This accessible toilet is approximately 12m (13yd 4in) from the lift.
  • There is step-free access to the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The door opens inwards and outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 175cm x 234cm (5ft 9in x 7ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a nappy bin.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located near to gates 1 - 7 and gates 1 - 19.
    • The female and male toilets are approximately 5m (5yd 1ft) from the lift.
    • There is step-free access to the female and male toilet(s), via lift.
    • There is a lowered urinal in the male toilet(s).
    • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • There is step-free access to the parent and baby room, via lift.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The lighting levels are moderate to good.

Lift (Departure Gates 1-19 to Apron)

  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The clear door width is 140cm (4ft 7in).
  • The dimensions of the lift are 162cm x 166cm (5ft 4in x 5ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • The call button for the lift is 140cm (4ft 1in) high.
    • The lift has handrails on both sides.
    • There are 2 lifts available here.

Exit (Departure Gates 1-19 to Accessible Transport)

  • Exit View
    • This information is for the exit located either side of the lift.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.

Accessible Mini Bus and Ambulift

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.