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Departures Gates 1-19

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Departure Lounge

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Access to Gates

  • Gates 1 - 19 are accessed from the transit - Stop 1.
  • The departure gates are accessed by either escalators of lifts.
  • There is level access from the transit to the escalators and lifts.
  • If you require assistance from the gate to the plane this can be booked in advanced with ISS.
  • A member of staff will escort you to the plane using a step free route.

Escalator(s) (Transit - Departure Gates 1-19)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are Transit Trains to Departure Gates.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Transit - Departure Gates 1-19)

  • There is a lift for public use.
  • The lift is located either side of the escalators.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Transit Platform - Apron (with a member of staff only) - Departure Gates.
  • The lift is approximately 20m (21yd 2ft) from the transit.
  • The dimensions of the lift are 162cm x 166cm (5ft 4in x 5ft 5in).
  • The clear door width is 140cm (4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have tactile markings.
  • Comments View
    • The call button for the lift is 140cm (4ft 1in) high.
    • The lift has handrails on both sides.
    • There are 2 lifts available here.

Departure Gates 1-19 - Waiting Area

  • There is step free access throughout the Departure Gates area.
  • The surface of the flooring is tiles and carpet.
  • There is clear signage throughout the area.
  • There are departure information boards throughout the area.
  • There is fixed seating available near to each gate.
  • Some seats have armrests.
  • There is a reserved seating area for passengers requiring assistance.

WHSmith and Coffee House

  • WHSmith and Coffee House is located at the centre of the waiting area.
  • There is step free access to WHSmith and Coffee House.
  • There are two entrances into WHSmith and Coffee House both entrances have no doors.
  • There is step free access throughout the shop.
  • There is clear space down the aisles.
  • The payment counter is 90cm high.
  • There is a seating area available.
  • The chairs are not fixed.
  • There are not chairs with armrests available.
  • The tables are not fixed.
  • The height of the tables is 74cm.

Accessible Toilet (Gates 1-7)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille , tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • This accessible toilet is located to the left after you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 169cm x 378cm (5ft 7in x 12ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Gates 11-19)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • There is Braille , tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the lift.
    • This accessible toilet is located to the right as you exit the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 175cm x 234cm (5ft 9in x 7ft 8in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located near to gates 1-7 and gates 1-19.
    • The female and male toilets are 5m (5yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in a separate baby changing facility.
    • The height of the baby change table once extended is 95cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There is a sink within the parent and baby room, 73cm high.

Departure Gates to Aircraft

  • The Departure Gates desks are 125cm high, staff stand next to the desks when checking boarding documents and identification.
  • Passengers who require assistance to access the aircraft via steps are escorted to the apron by a member of staff via a lift and accessible transport.
  • Access from the Departure Gates desks to the apron is via either an escalator or 15+ steps with handrails on both sides and a landing.
  • Past the stairs and escalator there are double doors leading to the boarding bridge. These will be held open when the aircraft is boarding.
  • From the boarding bridge, there are a further 15+ medium then deep, marked steps, with handrails both sides, leading down to the apron.
  • There are double doors, the doors are 220cm wide.
  • Just beyond the doors there are 4 steps.

Lift (Departure Gates 1-19 to Apron)

  • There is a lift for public use.
  • The lift is located either side of the escalators.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Transit Platform - Apron (with a member of staff only) - Departure Gates.
  • The dimensions of the lift are 162cm x 166cm (5ft 4in x 5ft 5in).
  • The clear door width is 140cm (4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have tactile markings.
  • Comments View
    • The call button for the lift is 140cm (4ft 1in) high.
    • The lift has handrails on both sides.
    • There are 2 lifts available here.

Outside Access (Departure Gates 1-19 to Accessible Transport)

  • Entrance View
    • This information is for the entrance located either side of the lift.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a member of staff available for assistance at this entrance.

Accessible Mini Bus and Ambulift

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.